astrastraps.co.uk Reviews 392

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality and comfort of the watch straps. Customers often highlight the good communication, efficient service, and prompt delivery, with many expressing satisfaction with their orders arriving on time. People appreciate the wide variety of products and styles available, noting that the straps are well-made and durable. However, some customers also noted issues with certain products, specifically mentioning that the Lacertus Rugged Silicone Sports Strap was uncomfortable, pinched, and developed an unpleasant smell. A few other people also felt that some straps were of poor quality, frayed quickly, or did not match the color and detailing shown in online pictures. Additionally, some reviewers experienced problems with delivery times, tracking information, and difficulties with exchanges or receiving faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality of straps and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of straps and... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and good... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the quality of... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches,... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied

Rated 5 out of 5 stars

I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

392 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Strap is great

Strap is great, exactly as expected, and gives a lift to the watch for going out rather than the standard sport band. The shipping was slightly confusing as the tracking didn’t work for a few days but spoke to someone at Yodel who explained that updates would only happen once the parcel arrived in the UK and that the tracking information was correct.

February 24, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, Thank you for your feedback! We're so glad to hear the strap is exactly what you were looking for. Apologies for the shipping confusion. Thanks for your patience, and we hope you enjoy the new strap!

Rated 5 out of 5 stars

Great watch strap

The strap is lovely. It looks good and feels comfortable. When I reached out because delivery was slower than expected, my concerns were immediately responded to positively.

February 14, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Pam, thank you for your feedback! We're so happy to hear you love the strap and that it's comfortable. Apologies for the delay, but we're really glad we could resolve it quickly for you. We truly appreciate your understanding and are grateful for your support!

Rated 5 out of 5 stars

great quality

great quality, comfortable and looks good

February 7, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Gordon, Thank you for the kind words! We're thrilled to hear you're happy with your purchase.

Rated 4 out of 5 stars

High quality strap with a strong magnet…

High quality strap with a strong magnet plus fast shipping

February 1, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi James, Thank you for your feedback! We’re so glad to hear you’re happy with the quality and fast shipping. Enjoy your new strap!

Rated 1 out of 5 stars

Not UK

Not UK, comes from china and sent me 3 promotional emails within 10 minutes around midnight, bad form yo

February 13, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Peter, We’re sorry to hear about your experience! We apologize for the promotional emails and any inconvenience caused. We’ll look into this further. If there’s anything else we can assist with, please don’t hesitate to contact our customer support team.

Rated 5 out of 5 stars

Lovely…

Lovely watch strap fits well and looks great

February 9, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Kirsty, Thanks for the feedback! We're so glad to hear that the strap fits well and looks great on you!

Rated 4 out of 5 stars

Great new watch strap and ideal as the…

Great new watch strap and ideal as the size can be adjusted.
I had a query re delivery (due to courier company) which was quickly resolved by Astra straps customer service.

January 24, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi GC, Thank you for your feedback! We're glad to hear you're happy with your new watch strap and that our customer service was able to quickly resolve the delivery issue. We appreciate your support!

Rated 5 out of 5 stars

Despite me ordering the wrong size…

Despite me ordering the wrong size strap, Astrastraps were really helpful and great communicating with me to replace my strap. I won't hesitate to use them again.

January 14, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Thank you for your review! We're glad we could help you find the right strap. Your support means a lot, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

A good quality watch strap that arrived…

A good quality watch strap that arrived very quickly. Very happy with my purchase.

January 17, 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Anthony, thank you for your kind review! We're thrilled to hear you're happy with your watch strap and that it arrived quickly. Enjoy your purchase, and let us know if you ever need anything else

Rated 5 out of 5 stars

Fitbit strap

Definitely recommend buying my strap from Astra strap genuine strap excellent quality brilliant customer service *****

January 5, 2025
Unprompted review

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