astrastraps.co.uk Reviews 393

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality and comfort of the watch straps. Customers often highlight the good communication, efficient service, and prompt delivery, with many expressing satisfaction with their orders arriving on time. People appreciate the wide variety of products and styles available, noting that the straps are well-made and durable. However, some customers also noted issues with certain products, specifically mentioning that the Lacertus Rugged Silicone Sports Strap was uncomfortable, pinched, and developed an unpleasant smell. A few other people also felt that some straps were of poor quality, frayed quickly, or did not match the color and detailing shown in online pictures. Additionally, some reviewers experienced problems with delivery times, tracking information, and difficulties with exchanges or receiving faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality of straps and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of straps and... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times and good... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the quality of... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches,... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied

Rated 5 out of 5 stars

I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

393 reviews

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Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was looking for a nice rather than…

I was looking for a nice rather than expected iPhone watch strap and came across Astrastraps. I ordered a leather one for my husband and due to the discount offered I ordered a lovely usual one for myself.
Delivery was quick and product just as described.
We are already talking about ordering a few more to fit our mode or event.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great strap!

Having tried a third party strap before, I was a little sceptical. However, Astra have surprised me. The strap quality is great, and the connections feel perfect. I’d go as far as saying I would expect something this nice from Apple themselves. But for the price, amazing. Will definitely be a returning customer.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Really like the sports straps

Really like the sports straps for the pixel watch. Would love a yellow and white one. Have eight straps already. I'm a bit addicted to them. Always buy them when on offer. Good delivery. Straps are of good quality.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Ordering was simple and my watch strap arrived quickly and without any hitches! Very happy with the strap…….came as described! Thank you!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

really good

I ordered three leather straps for my Apple Watch from three different retailers, and astra straps was the only one I kept. Good quality and nice colours

August 12, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Customer service

I received my order promptly. There was an issue with one incorrect item however the customer service was fabulous. They immediately despatched the correct item and gave constant updates of the progress. Straps are fun and nice quality

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent and slow.

I was sent the incorrect strap. Customer services have dragged my query out over weeks. They take days to respond every time and have been demanding photos, asking if there were any other "connectors" in the package (there were not and neither would that solve the issue anyway) and now finally have submitted a "replacement request" two days ago but I have yet to hear anything else.

Avoid this company, they cannot even get a simple one item order right and will then try to deny they have made any mistake and imply that is it your fault. Dire customer service.

August 1, 2024
Unprompted review

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