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Atlantic TimberReviews 

116
•
TrustScore 4.5 out of 5

4.6

Lumber Store
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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the quality of the products, often noting that items are well-packaged and arrive in excellent condition. The service is frequently described as first-class, with people highlighting the helpfulness and knowledge of the staff, who are often commended for their polite and friendly demeanor. Reviewers also appreciate the efficient delivery service, with many mentioning quick turnaround times and prompt arrivals. However, some customers experienced issues with their orders, such as damaged items upon delivery or incomplete shipments. There were also mentions of high delivery costs and difficulties in communication regarding missing packages.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the good quality, reasonable prices,... See more

Service

Customers had positive experiences with service, consistently praising the friendly and helpful staff who... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and timely... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ordering process, prompt... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... See more

Company replied

Rated 5 out of 5 stars

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work. The prices a... See more

Rated 5 out of 5 stars

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same da... See more

Company replied

Rated 5 out of 5 stars

Brilliant! First delivery over a year ago was on time, with good communication and the wood quality was exceptional. Second delivery to private address was packaged perfectly, not a single dent anywh... See more

Company replied

Company details

  1. Lumber Store
  2. Wood Supplier

Written by the company

Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(116)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good wood delivery was on time…

Very good wood delivery was on time over all good service

April 15, 2026
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Reply from Atlantic Timber

Thanks for the great feedback Lee, we're pleased to hear that you are happy with our service.

Rated 5 out of 5 stars

Timber cutting

Very helpful. Cutting sizes perfect.

April 5, 2026
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Reply from Atlantic Timber

Thanks for a great review, Michael! We're pleased you are happy with our cutting service.

Rated 4 out of 5 stars

Overall good, but with some damage

We ordered a fairly large collection of different wood from this company, 95% of which was fine and in good quality. The ordering process was great and delivery was prompt. The delivery driver was a bit lazy and wouldn’t call it kerb side delivery, but we managed and that isn’t really a comment about Atlantic Timber!

My reason for 4 stars is that despite 95% of the boards being in good quality, at least 5-6 of the battens had damage, two of which were quite severe meaning we couldn’t use those planks.

April 5, 2026
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Reply from Atlantic Timber

Hi Liam, thank you for your feedback. We're sorry to hear that some of the battens you received were damaged. We check all our of products for quality before they leave our warehouse so it is likely that the damage occurred during delivery. We would be happy to either send some replacement battens or refund the cost of the battens that you weren't able to use. Please email us with your details and we can sort that out for you. Thanks.

Rated 5 out of 5 stars

Great Timber Place

Place was easy to find and park. Wood is straight and at a great price. Staff were knowledgeable and helpful.

March 31, 2026
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Reply from Atlantic Timber

Hi Stephen, thank you for your review. We're pleased to hear you had a great experience when you came into our store. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Very friendly staff.

Very friendly staff.

Efficient service.

March 30, 2026
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Reply from Atlantic Timber

HI David, thanks for your review. We're pleased to hear you were happy with our service.

Rated 5 out of 5 stars

Fantastic service each time I visit

I have received fantastic service each time I have visited Atlantic Timber in Altrincham. Most recently, I needed wood cutting to dimensions to make a fuse box cover for my homeware studio. Martin helped me and the wood was cut to dimensions. I was also advised which accessories to use for assembling. Super pleased and highly recommend Atlantic Timber, thank you so much! Nina

February 10, 2026
Unprompted review
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Reply from Atlantic Timber

Thanks for the great review, Nina!

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