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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and durability, often highlighting features like the dial fit system and effective grip. Many consumers also commend the competitive pricing and the overall value they receive. The delivery service is frequently described as fast and efficient, with numerous people appreciating the quick dispatch times. Additionally, the company's customer service is often noted for being helpful and responsive in resolving issues. However, some customers experienced issues with sizing, finding that certain products did not fit true to size. A few people also reported problems with the durability of some items, such as holes in soles or seams failing, leading to discomfort. There were also isolated complaints regarding delivery, specifically with lost packages or issues with third-party couriers.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its outstanding quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed. Many... See more

Price

Customers had positive experiences with price. Reviewers consistently highlight the affordability of... See more

Service

People report positive experiences with service. Customers frequently praise the fast delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers and I couldn’t be happier. From the first wear, they felt incredibly comfortable with no breaking-in needed. The dial fit... See more

Company replied

Rated 5 out of 5 stars

Was looking up combat and steel capped boots and came across the UK blackhammer brand (Great name by the way),and to date have several pairs ,they are a great product ,no nonsense construction ,and ex... See more

Company replied

Rated 5 out of 5 stars

I HAVE BOUGHT 3 PAIRS OF SAFTY FOOTWEAR AND YHEY ALL REALY COMFMY .VERY QUICK DELIVERY I WOULD LIKE TO SEE BLACKHAMMER DO T,SHIRTS AND POLO SHIRT WORKWEAR GREAT COMPANY WOULD RECOMEND

Rated 5 out of 5 stars

I have had quite a few pairs of black hammer boots for work. They are so comfy, they never need breaking in, I can just take them from the box and immediately wear them all day. I walk miles 5 days a... See more

Company replied


Company details

  1. Safety and Work Wear Store

Written by the company

Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality of the product is outstanding

Quality of the product is outstanding, very well made - how Caterpillar used to be - snug, solid and comfy. Customer service speed of response to correct a delivery address was 3 minutes by email - mind blown! Delivery by Batmobile next day. Cannot fault the product or experience.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

My husband purchased a pair of waterproof steel toe cap trainers and was very pleased with them, a few months later the stitches went on one of the shoes, we couldn’t find the original proof of purchase but found the payment date. With not having much hope we contacted Black Hammer who were AMAZING the customer care was outstanding, within 4 working days a new pair of trainers arrived. Well done Black Hammer

April 12, 2026
Unprompted review
Rated 4 out of 5 stars

Quality of the shoes is great

Quality of the shoes is great. Light weight for long days but with the protection needed. Love the elastic laces, easy to tighten so unlike slip ones you can adjust. Would have 5 star if the courier hadn’t los5 the first delivery, but was sorted in less than 48 hrs, sadly no choice to NOT use Evri , who were at their usual worst again.

March 27, 2026
Rated 5 out of 5 stars

Work Trainer

Order received very quickly.
Very happy with product, work trainer, quality excellent+ price is really unbeatable!!

Keep up the great work BlackHammer!! 👍

April 8, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thanks Craig!! We are always looking to improve our products to provide better value for our customers. Appreciate you leaving a review

Rated 5 out of 5 stars

Best trainers yet!!

Super fast delivery. Great fit and really comfortable, air bubble sole creates soft compression, would highly recommend.

March 29, 2026
blackhammer.co.uk logo

Reply from blackhammer.co.uk

We really appreciate you leaving a review Keith. The air bubble shoes have been great in providing comfort for workers and something we are heavily investing in improving our current and new ranges. If you ever need assistance, please feel free to reach out to our customer care team.

Rated 5 out of 5 stars

Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers

I recently bought the Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers and I couldn’t be happier. From the first wear, they felt incredibly comfortable with no breaking-in needed. The dial fit system is a game changer—quick to adjust and gives a secure, snug fit every time.
They’re lightweight but still feel very durable and offer great protection for long days on your feet. The grip is excellent, even on slippery surfaces, and the overall design looks modern compared to typical safety footwear.
This was my first time ordering these, and I’m seriously impressed. Perfect for work—comfortable, reliable, and built to last. Highly recommend!

April 4, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thank you for the awesome review. The 7788 Vortex are one of the newest lines and we are so glad that the feedback has been positive. Here are some other facts about the dial fit laces. They are made of a tough tensile steel and have been tested to over 30,000 twists. once again we truly appreciate you taking the time to leave a review Graeme

Rated 5 out of 5 stars
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thank you for leaving us a review, Martin. Our service extends to after-sales support as well, so please feel free to reach out to our UK Customer Care team if you ever need assistance.

Rated 5 out of 5 stars

Super helpful … good quality product at…

Super helpful … good quality product at a fair price… very happy

March 25, 2026
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thanks, Gu. We believe in empowering professionals with high-performance safety and workwear at a fair price, and we work hard to provide a positive customer experience

Rated 5 out of 5 stars

Very comfortable safety shoes

Very comfortable safety shoes. Great price, fast delivery, website easy to use

March 30, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

We really appreciate you taking the time to leave a review, Nav. We are always looking to improve our customers' overall experience, and we are really glad you had a positive experience. Please reach out to our friendly customer care team should you ever need assistance

Rated 5 out of 5 stars

Very low prices and very good quality

Very low prices and very good quality. I'm very happy with my safety shoes,they are very lightweight and very comfortable. Recommend this shop for everyone 👌

March 28, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thank you so much for taking the time to leave a review Gintare. Glad we could be of service and do reach out to us if you ever need assistance

Rated 5 out of 5 stars

Good quality at keen price

About 2 tear ago I found black hammers website while searching for wworkboots at a reasonable price that actually worked, previously I had tried scruffs, caterpiller and other makes, ALL of them failed within a year and thats after paying over £50 a pair for them. So I bought 2 pair of boots, different styles, the pair i wear most has now almost died, so I looked them up again and purchased a pair for me and a pair for my wife (we work together), fully expecting these to last as well as the first ones, overall prices are good, quality is as good if not better than other brands and delivery is very quick.

March 25, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

That is awesome to hear. We try our best to be the best-value brand on the market, with our mission to empower people in active professions with high-performance features without breaking the bank.

If you ever need assistance, we hope you'll feel the same about our customer care team who are second to none.

Rated 5 out of 5 stars

Great brand of Workwear etc.…

Was looking up combat and steel capped boots and came across the UK blackhammer brand (Great name by the way),and to date have several pairs ,they are a great product ,no nonsense construction ,and exactly what you want from tough footwear.Ive Used different brands over the years ,but blackhammer is up there with the best,as far as I'm concerned,also despatch time was very fast ,from ordering to getting delivery was 3 days ,which was quick from mainland UK to N Ireland.Many thanks.

March 23, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

We really appreciate you leaving this review Buck and glad you had a positive experience. If you ever need further assistance then please feel free to reach out to our customer care team and one of our colleagues will be glad to help.

Rated 4 out of 5 stars

I purchased a wide fitting Trainer

I purchased a wide fitting Trainer
it was not very wide
returned for refund

February 23, 2026
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Sorry, the fit wasn't quite right for you. Appreciate that customers with wider feet can sometimes find it difficult to get the right shoe

Rated 5 out of 5 stars

They fit comfortably nice wide foot…

They fit comfortably nice wide foot space

February 24, 2026
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thanks, glad the wide foot shoe was a good fit. We appreciate customers who have a wider foot sometimes struggle finding the perfect fit, so want to make you aware that we now offer free exchanges

Rated 5 out of 5 stars

Speedy response

Speedy response. Accurate information and updates on progress of delivery.
Will use again

February 23, 2026
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thank you for being a customer and leaving this review. Glad we could be of service and please feel free to reach out to our UK customer care team should you need assistance

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