I recently bought the Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers and I couldn’t be happier. From the first wear, they felt incredibly comfortable with no breaking-in needed. The dial fit... See more
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Review summary
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Was looking up combat and steel capped boots and came across the UK blackhammer brand (Great name by the way),and to date have several pairs ,they are a great product ,no nonsense construction ,and ex... See more
Company replied
I HAVE BOUGHT 3 PAIRS OF SAFTY FOOTWEAR AND YHEY ALL REALY COMFMY .VERY QUICK DELIVERY I WOULD LIKE TO SEE BLACKHAMMER DO T,SHIRTS AND POLO SHIRT WORKWEAR GREAT COMPANY WOULD RECOMEND
I have had quite a few pairs of black hammer boots for work. They are so comfy, they never need breaking in, I can just take them from the box and immediately wear them all day. I walk miles 5 days a... See more
Company replied
Company details
Written by the company
Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.
Contact info
United Kingdom
- info@blackhammer.co.uk
- blackhammer.co.uk
4.5
Excellent
98 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Clear to understand website- very…
Clear to understand website- very helpful when trying to buy for you other half !!
Good products at great prices!
June 16, 2025
Reply from blackhammer.co.uk
Thank you Sue! Please do not hesitate to contact our customer care team should you have any queries or issues.
Reply from blackhammer.co.uk
Much appreciated, Kevin, glad you had a positive experience. Please feel free to reach out to us via webchat or email if you need any further assistance.
Great pair of work trainers nice and…
Great pair of work trainers nice and light and best bit is they are breathable
June 16, 2025
Reply from blackhammer.co.uk
Love this! Glad the safety trainers are serving you well, Colin!
Robbed
They did not fit properly so I spent £14 on next day delivery for blackhammer to tell klarna that they haven't received the item. Will not use again.
June 5, 2025
Reply from blackhammer.co.uk
Hi Dean,
We truly appreciate your feedback and are sorry to hear that your experience with us wasn't as positive as we both would have hoped. It looks like we can't find an open support ticket for your issue. We're always here to help our valued customers whenever we can! You can send us an email at info@blackhammer.co.uk or start a web chat on our website, and one of our colleagues will be able to assist you.
Best regards
Black Hammer Customer Care
Reply from blackhammer.co.uk
Hi Richard
We apologise that you feel returning this item is expensive to return. We're happy to clarify our delivery terms for every product we offer. Our approach to postage refunds reflects our commitment to providing performance features at a fair price. By allowing you to choose your preferred postage, we can eliminate restocking fees and delivery charges for exchanges, which is a practice shared by many retailers.
As we continually strive to improve our customer experience, we are also developing a guide to help customers accurately measure their feet and ensure the right size. This will be live on the site within 2 weeks, as well as on third-party platforms.
Worn the boots for 3 days now at work…
Worn the boots for 3 days now at work and are excellent 👌 really comfortable great choice for me 👍
June 16, 2025
Reply from blackhammer.co.uk
Thank you for the feedback. Glad you have found them comfortable. If you have any questions, please don't hesitate to contact us via web chat or email.
Uncomfortable shoes
Uncomfortable shoes, pains my feet. Used it for an hour and threw it back in my car and suddenly the old shoes feel better.. that bad
June 2, 2025
Reply from blackhammer.co.uk
We are sorry to hear that, Akhil! We definitely want to help you find the perfect fit, and we do offer exchanges for shoes if they don’t work out. Just like with all footwear brands, we suggest trying on the shoes first with tags still on and walk around the house. If they’re not quite right, please reach out to us, and we’ll be happy to provide a refund or suggest a more suitable alternative for you!
We also offer a six-month sole warranty on all our footwear. Please feel free to contact our customer service department via the chat icon on our website or at info@blackhammer.co.uk. We will do our best to assist you in this matter. We typically reply within a few hours; however, please allow up to 24 hours
Fast delivery
Fast delivery
Very fair on price
Comfy trainers
Love the wide fitting
The looks are so cool
Thank you will use you again top marks colin
June 11, 2025
Reply from blackhammer.co.uk
Thank you, Collin, glad to hear they are serving you well. Please feel free to contact our team via the website or email at info@blackhammer.co.uk if you have any questions.
Black Hammer Customer Care Team
Comfortable and practical
Great pair of safety trainers at a good price. Ordering process was simple and they were delivered quickly. Comfortable to wear.
June 13, 2025
Reply from blackhammer.co.uk
Hi Chris, We appreciate your review and glad you have found the safety trainers comfortable.
If you have any queries, please don't hesitate to contact our team via the website chat or email.
Thank you for trusting us with your safety and comfort
Black Hammer Customer Care Team
Quick and great service
Quick and great service. Had black hammer footwear before, comfortable and durable
May 23, 2025
Reply from blackhammer.co.uk
Thanks for being a loyal customer, Lawrence. We try to dispatch shoes the same day before 3 pm.
Please don't hesitate to contact us if you have any queries.
Best regards
Black Hammer Customer Care Team
Exotic poverty!
A quality pair of bottoms that are both functional AND look wicked at the same time.
Now I can look clean and put together, despite being bruk' at rock bottom!
June 10, 2025
Reply from blackhammer.co.uk
Winner of the most unique review title so far! This made our day! We're glad our trousers are helping you to look sharp, even when you're "bruk"
Until next time!
Black Hammer Customer Care Team
Good product and fast delivery
June 7, 2025
Reply from blackhammer.co.uk
Thanks for choosing us Martyn,
Please don't hesitate to contact us if you have any questions.
All the best
Black Hammer Customer Care Team
Reply from blackhammer.co.uk
Thank you, Mayowa. We do try to offer performance features and a six-month warranty at very competitive prices.
This is the worst company in England…
This is the worst company in England for work boots. The shoes do not hold true to size, although the company provides different dimensions than the actual insole. The shipment took as long as 8 days. The company refuses to refund the money for the wrong shoes!!!
June 1, 2025
Unprompted review
Reply from blackhammer.co.uk
Dear Agnieszka,
We are sorry you do not feel you had a great experience here. We have reviewed your order, and as previously informed, the reason for the delay in the shoes arrving was that you did not include a house number on the original order.
As one of the UK's fastest-growing workwear brands, we take pride in accommodating our customers as much as possible and truly believe we go above and beyond most retailers when it comes to addressing issues. However, in your case, we regret that we cannot accept returns that are worn, have had their tags removed and missing their original retail box. This is stated on the tags attached to the shoes.
Kindest Regards
Black Hammer Customer Care Team
Ordered a pair of safety shoes and they…
Ordered a pair of safety shoes and they broke within 30 days
May 1, 2025
Unprompted review
Reply from blackhammer.co.uk
We are sorry that your shoes had a fault and we of course offer warranty. We are always improving our existing and future product lines and if customers contact us directly we will always try to make it right.
Please feel free to contact our customer service via our website or info@blackhammer.co.uk and we will see what we can do. Please allow up to 24 hours to respond.
Quality the company stands behind
I bought a pair of safety shoes from Black Hammer and have been extremely pleased with them. They proved to be super comfortable and I have owned and worn the shoes for around a year. About a month ago, one shoe developed a small defect with part of the sole becoming detached. On speaking to the company they have quickly replaced the defective item and I can't recommend their service highly enough. Very quick, very corteous and highly recommendable; thank you Black Hammer. I would very happily buy from you again. Despite the minor defect arising, I would judge the quality of the product to be very good and the company's response to the issue, exceptional.
April 2, 2025
Unprompted review
Reply from blackhammer.co.uk
Thank you for sharing such a detailed review of your experience, Carl. It is one thing for us to talk about standing behind our product and customer service, but it means the world when a customer like yourself shares their first-hand experience. We genuinely appreciate it and are glad to have earned your trust.
All the best
Black Hammer Customer Care Team
Black Hammer Safety Trainers. Not worth it?
Working in homes as a Handyman, (domestic work), I would expect safety trainers to last at least 2 years. This review is based on the 1st and 2nd pair I bought via Amazon. As Amazon site stated, buy as if they are for normal fit. So I bought my size (7) they were to small. I had to post back to Amazon to get a larger size (8) which fitted perfectly.
Within 4 months the 1st pair top hook eyelets broke as the metal is so soft. The second pair, now 6 months old have torn along the stitching on the outside of the right boot along with the same eyelets snapping off!
Very poor materials, along with either poor design or workmanship put these safety trainers at the bottom if the skip. They are a waste of money for what you pay for.
A pair of SITE safety trainers have now been purchased as an alternative. Again I'll leave a review after 4-6 months use
May 11, 2022
Unprompted review
Reply from blackhammer.co.uk
We are sorry that your shoes had a fault and it is harder for us to monitor returns via third party sites like Amazon. We are always improving our existing and future product lines and if customers contact us directly we will always try to make it right.
Please feel free to contact our customer service via our website or info@blackhammer.co.uk and we will see what we can do. Please allow up to 24 hours to respond.
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