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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and durability, often highlighting features like the dial fit system and effective grip. Many consumers also commend the competitive pricing and the overall value they receive. The delivery service is frequently described as fast and efficient, with numerous people appreciating the quick dispatch times. Additionally, the company's customer service is often noted for being helpful and responsive in resolving issues. However, some customers experienced issues with sizing, finding that certain products did not fit true to size. A few people also reported problems with the durability of some items, such as holes in soles or seams failing, leading to discomfort. There were also isolated complaints regarding delivery, specifically with lost packages or issues with third-party couriers.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its outstanding quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed. Many... See more

Price

Customers had positive experiences with price. Reviewers consistently highlight the affordability of... See more

Service

People report positive experiences with service. Customers frequently praise the fast delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the Black Hammer 7788 Vortex Dial Fit Lace Safety Trainers and I couldn’t be happier. From the first wear, they felt incredibly comfortable with no breaking-in needed. The dial fit... See more

Company replied

Rated 5 out of 5 stars

Was looking up combat and steel capped boots and came across the UK blackhammer brand (Great name by the way),and to date have several pairs ,they are a great product ,no nonsense construction ,and ex... See more

Company replied

Rated 5 out of 5 stars

I HAVE BOUGHT 3 PAIRS OF SAFTY FOOTWEAR AND YHEY ALL REALY COMFMY .VERY QUICK DELIVERY I WOULD LIKE TO SEE BLACKHAMMER DO T,SHIRTS AND POLO SHIRT WORKWEAR GREAT COMPANY WOULD RECOMEND

Rated 5 out of 5 stars

I have had quite a few pairs of black hammer boots for work. They are so comfy, they never need breaking in, I can just take them from the box and immediately wear them all day. I walk miles 5 days a... See more

Company replied


Company details

  1. Safety and Work Wear Store

Written by the company

Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product probably the comfiest…

Great product probably the comfiest work shoes ever 👍 but as a trade on his knees a lot of the time the toe caps shine quite quick

June 19, 2025
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Reply from blackhammer.co.uk

Thank you for the review. We appreciate the feedback regarding the steel-toe cap. If you ever decide on another pair, then we now offer free exchanges, should you want to try one of our composite/fibreglass toe caps

Rated 5 out of 5 stars

Didn't wait long for my boots

Didn't wait long for my boots
Very comfortable.

February 27, 2026
Unprompted review
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Reply from blackhammer.co.uk

Thanks for the review, William. Much appreciated, and please feel free to reach out to our team if you ever need assistance

Rated 4 out of 5 stars

Excellent quality work trainer…

Excellent quality work trainer extremely comfortable..only downside is the pull lace supplied. like the concept but nowhere to tuck it in which the end digging in your foot.

February 24, 2026
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Reply from blackhammer.co.uk

Hi Nick, thank you for the feedback. The pull lace tab included in the shoe allows you to cut the laces to size. We also include an extra pair of normal laces if you want to get rid of the pull lace tab, please feel free to reach out to our customer care team if you need further assistance

Rated 5 out of 5 stars

Very good product and comfortable and…

Very good product and comfortable and delivery was very fast...
Very satisfying 😄

February 23, 2026
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Reply from blackhammer.co.uk

Hey Zana, thank you so much for the review. We are glad you found them comfortable, and hopefully, they make long shifts that little bit easier!

Rated 5 out of 5 stars

Excellent company

Great company to deal with, problem with couriers sorted very promptly. Will recommend highly and use again.

February 22, 2026
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Reply from blackhammer.co.uk

Thank you so much for the feedback Gordon. We will feed this back to our customer care team.

Rated 5 out of 5 stars

They are amazing quality and really…

They are amazing quality and really durable i am really satisfied as they are extremely light as well

January 27, 2026
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Reply from blackhammer.co.uk

Amazing, this is great to hear, and we hope the shoes serve you well. Our design team prioritise comfort as much as protection for our many customers who spend a large amount of time on their feet at work.

Rated 3 out of 5 stars

Ordered two pairs of size 10 safety…

Ordered two pairs of size 10 safety shoes (two different models). One fits me just fine, the other is too small for me. Unfortunately, I have removed the tag and I assume I cannot send it back.

January 26, 2026
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Reply from blackhammer.co.uk

Hi Andrei, unfortunately, you are correct, and the tag specifically says not to remove it in case of refunds. We encourage all customers to try them on first at home or indoors for fit before removing them. We are truly sorry. If you do wish to order again, please screenshot this message and send it to our customer service team, and we will be happy to offer a discount on your next purchase.

Rated 5 out of 5 stars

Great boots

Great boots. Ordered one day and delivered the next. Couldn’t be any better

January 26, 2026
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Reply from blackhammer.co.uk

Thank you for the review Greg. Did you choose the next day, or was the courier super efficient?

Rated 5 out of 5 stars

Fast delivery

Fast delivery, everything perfect

January 26, 2026
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Reply from blackhammer.co.uk

Thank you for your review and we are happy to hear everything went smoothly

Rated 5 out of 5 stars

Great comfortable safety boots

Great comfortable safety boots at a very reasonable price they were with me next working day great service thanks

January 25, 2026
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Reply from blackhammer.co.uk

That's great to hear. Hopefully they serve you well on any long shifts

Rated 5 out of 5 stars

Great service

The customer service or should I call it costumer loyalty from Black hammer has been second to none . The boots I bought are so comfortable with the reassurance of the safety toecap and the steel insoles and the wide toe gives enough room for two pairs of socks with wiggle room for my toes is just great .

January 24, 2026
Unprompted review
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thank you for the feedback, Craig. Happy to hear the customer care team looked after you, and we will feed that back to them. Please reach out to them anytime if you need assistance

Rated 5 out of 5 stars

Great shoes for the price

Great shoes for the price

December 29, 2025
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Reply from blackhammer.co.uk

Thanks Abid, much appreciated and we hope you consider us for your next pair. Please reach out to our UK Customer care team if you ever need assistance

Rated 5 out of 5 stars

Well made and very comfortable and…

Well made and very comfortable and lightweight

December 29, 2025
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Much appreciated, John. Feel free to contact our UK customer care team if you need assistance. Contact information is available on our website.

Rated 1 out of 5 stars

Bad boots …

Very bad boots I can not get them onIltake size 9 and the boots are size 11

December 29, 2025
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Hi Gino, we just wanted to confirm whether a size 11 was sent? Looking at the order, a size 10 was ordered. Regardless of whether the size 10 you ordered was still too large or a size 11 was sent, you are still eligible for our 45-day return policy.

Don't hesitate to get in touch with our UK customer care team at info@blackhammer.co.uk, and they can help you either exchange for a size 9 or offer a refund

Rated 5 out of 5 stars

On my second pair of work trainers now…

On my second pair of work trainers now from Blackhammer and they are a hard wearing pair, waterproof, comfortable. Great grip ,

December 28, 2025
blackhammer.co.uk logo

Reply from blackhammer.co.uk

Thanks for the review Andrew. We are really pleased to hear your trainers are working out for you/. Feel free to contact our customer care team if you need assistance.

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