ATL Automotive Car RentalReviews 

321
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent Customer service and support from Inderia, Josh and Richard in Mo-Bay. Highly recommend to anyone looking for an affordable, safe reliable vehicle to rent while overseas.

Rated 5 out of 5 stars

My rental experience with Enterprise was outstanding. During my rental, someone backed into the passenger front fender of the car while it was parked (hit and run). I called Enterprise to report the... See more

Rated 5 out of 5 stars

Spot on service top notch team members from Marsha.. Josh.. Oh shoots am in hot waters now the lovely lady who brought my contract from the back office she received me yesterday on returning the car... See more

Rated 5 out of 5 stars

Renting from ATL Automotive Car Rental was an awesome experience. The car was clean, performed as expected and there were absolutely no issues. The car (Kia Picanto) is also very good on fuel. It ha... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

We proudly serve the journey of customers since November 2016 in Jamaica, representing world leading car rental brands: Alamo, Enterprise and National. We have Jamaica's newest fleet of Honda and Kia models, operating out of 4 locations in Kingston and Montego Bay. Our team members embrace "Hospitality as a lifestyle" as we take care of your car rental and mobility needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

321 reviews

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5.0

All reviews

(321)

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Rated 5 out of 5 stars

The staff were friendly and…

The staff were friendly and accommodating. The car was in good condition. Overall an enjoyable experience and would definitely recommend to everyone.

August 1, 2019
ATL Automotive Car Rental logo

Reply from ATL Automotive Car Rental

Thank You very much for your reaching out with this great feedback. Please reach out to us at sales@ehiglobal.com.jm that may contributed to the 1 star rating?

Rated 5 out of 5 stars

ATL Automotive Car Rental has once…

ATL Automotive Car Rental has once again delivered excellent service and a reliable vehicle, during my 9 day stay in Jamaica.
My endorsement of this team of professionals is once again renewed without reservations.

Best wishes,

Phil

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Best Car Rental Company in Jamaica

I’ve been renting from ATL Automative (Enterprise) for the past 3 years (at least 5 to 6 times per year) and the service have been consistently great. Best car rental company in Jamaica!

July 22, 2019
Unprompted review
Rated 5 out of 5 stars

Great Service

Calvin took me and showed me the cars I could choose from before I committed. Once I chose the car, he processed the papers quickly, gave me an orientation of the car and I was on my way. Great service.

July 15, 2019
Unprompted review
Rated 5 out of 5 stars

Great service, great price.

From beginning to end the sevice was excellent, the staff was courteous, the vehicle was in great shape, practically new, the return at the airport was hasslefree, great service, great value for money.

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service representative Shane!

I guess, this is the way to go.
My wife and I do travel a lot to different countries, some twice per year. I always rent a car no matter what side of the road to drive on. Anyway, I never met an agent like Shane ever or anywhere. I am a family member to two enterprise employees, both in USA and London, England. And they are not as effective as Shane.
He display nothing but empathy, he treated as Jamaican visitors and not US currency. He shows caring and concerns in us getting a great car, ways to get around, and navigate through kingston. I don’t know if we would be lucky to, run into him when we returned the car, but by a greater power we did.

Shane and Penelope together are great as a team, If Shane needs further assistance she’s helps without any negative body language. As a customer I do think it is my duty to recommend friends and family to Alamo Kingston Norman Manley Airport, and to ask for Shane. He is the best ever, great genuine and sincere person. Two thumbs up for Shane and Penelope.

Sincerely

Prof. Courtney Delano

PS. Excellent customer service. The agent name Shane is a great individual to deal with. He shows empathy and he’s genuine to helping you get the best for your money. The car was really clean inside and outside, full tank of gas, navigation system. I definitely recommend this Alamo at Kingston Norman Manley airport. They are truly the best.

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Best Customer Service!!

I really enjoy being a repeat customer. Every time I leave satisfied with every aspect of my experience. I would recommend this company to anyone who needs a modern and reliable vehicle to rent. I feel appreciated and very special each time.

July 2, 2019
Unprompted review

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