ATM Hospitality Reviews 

139
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptional service, brilliant hospitality, and seamless organization provided for various high-profile concerts and sporting events. People truly appreciate the professional and helpful staff who consistently go above and beyond to assist with bookings and individual enquiries. Consumers also note the great communication, reliable ticket delivery, and wonderful attention to detail maintained throughout the entire booking process. Many loyal reviewers emphasize that they have never been let down over the years and eagerly look forward to using these wonderful services again.

What people talk about most

Service

Users describe positive interactions with service, highlighting an efficient, helpful, and stress-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting efficient, friendly, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the executive 93:20 package at the Manchester City v Liverpool game on Sunday, 9th November through ATM Hospitality as a birthday present for two grandsons and son in law. My initial contact... See more

Company replied

Rated 5 out of 5 stars

Yet again an incredible experience booked through ATM. Francesca and Shay are the best! Always at the end of the line/email in case of a query and super helpful. The Dutch GP Paddock…what an experi... See more

Rated 5 out of 5 stars

The best company to deal with. Worked with them several times now and everything is spot on. Great communication, deliver exactly what they say they will and always there on hand to answer an... See more

Rated 5 out of 5 stars

Having failed to obtain tickets in the general sale I approached ATM for Radiohead tickets at the O2 in London. I dealt with Shay who confirmed he had some tickets available. The tickets arrived elect... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Corporate Entertainment Service
  3. Event Management Company
  4. Sport Tour Agency

Written by the company

ATM Hospitality is a cutting edge global hospitality provider, specialising in giving guests privileged exclusive access to VIP Experiences at Major sporting and entertainment events around the World. Let us Achieve That Moment for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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No recent history of asking for reviews

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4.9

All reviews

(139)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first time using ATM…

This was my first time using ATM events. I used it for Celtic cup final everything was well organized and found Shay and Francesca very helpful with queries etc.

December 14, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Happy to hear Shay and Francesca looked after you so well. Thanks for taking the time to leave a review and the support. Hope to see you again in the future.

Rated 5 out of 5 stars

I have used ATM for 5 years now working…

I have used ATM for 5 years now working with Francesca and Shay who have sorted hospitality packages for Liverpool games. They are efficient responsive and helpful and the packages they obtain are excellent quality with good seats. I would have no hesitation in using ATM again and recommending them.

December 13, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you for the 5-star review! We love hearing that our Liverpool packages are delivering the quality you expect. We’ll be sure to pass your kind words on to Francesca and Shay. Here’s to many more years!

Rated 5 out of 5 stars

Outstanding hospitality experience at Ed Sheeran – Co-op Live

We attended the Ed Sheeran concert at Co-op Live via ATM Events and the entire experience was first-class from start to finish.

From the moment we arrived, everything was seamless and professionally handled. The hospitality areas were well organised, welcoming and comfortable, with great food and drink options and attentive staff who genuinely cared about the guest experience. Nothing felt rushed or chaotic, which really allowed us to relax and enjoy the evening.

The views, atmosphere and overall flow of the night were spot on, and ATM Events clearly understand how to deliver premium live-event hospitality properly. Small details were thought through, communication was clear, and the whole setup elevated what was already an incredible concert.

A brilliant experience all round and one I’d happily repeat. Highly recommend ATM Events for anyone looking to enjoy live music the right way.

December 7, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

First-class from start to finish, exactly what we aim for! Thank you for the high praise and the high recommendation.

Rated 5 out of 5 stars

Radiohead at the O2

Having failed to obtain tickets in the general sale I approached ATM for Radiohead tickets at the O2 in London. I dealt with Shay who confirmed he had some tickets available. The tickets arrived electronically a few days before the concert - as promised by Shay. The seats were in an ideal location and the tickets provided access to the American Express lounge before the concert. I was impressed by the service and would definitely use ATM again

November 25, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you for your excellent feedback! We're delighted to hear that Shay provided great service throughout and that your experience at the O2, from the seat location to enjoying the Amex lounge, made the night extra special. We truly appreciate your support and look forward to assisting you again soon!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Quick responses when looking for premium hospitality experiences!

November 15, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you for your kind feedback! We’re delighted to hear you’re consistently happy with our service and that our team has been able to provide quick, reliable support. We appreciate you taking the time to share your thoughts and look forward to helping you again soon!

Rated 5 out of 5 stars

93:20 suite tickets for Man City v Liverpool

I booked the executive 93:20 package at the Manchester City v Liverpool game on Sunday, 9th November through ATM Hospitality as a birthday present for two grandsons and son in law. My initial contact was on the telephone and I spoke to Francesca, who spoke me through options and sent me details on email. She was very professional and didn’t try to sway my choice. I booked and the whole process was hassle free. The boys had great seats and they described their day as awesome!
Thanks Francesca and ATM

November 9, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you and your family had such a fantastic experience at the Manchester City v Liverpool match and that the Executive 93:20 package lived up to expectations. It’s great to know that Francesca was able to make the booking process smooth and enjoyable, and we’ll be sure to pass on your kind words to her. We’re thrilled your grandsons and son-in-law had a great day, that’s exactly the experience we aim to deliver! We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon for another unforgettable matchday with ATM Hospitality.

Rated 5 out of 5 stars

Great experience organised by…

Great experience organised by Francesca’s team at ATM. Great communication by Shay throughout

October 29, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

It’s wonderful to know that Francesca’s team delivered excellent service and that Shay kept you well informed throughout — we’ll be sure to share your comments with them both. Thank you for booking with ATM Hospitality.

Rated 5 out of 5 stars

Fantastic day

Fantastic day! Great communication from the team regarding the day and everything was so organised! Will certainly be using again!

October 11, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you so much for your wonderful feedback! 🌟 We’re glad to hear you had such a fantastic day and that our communication and organisation made everything run smoothly. It was a pleasure to have you with us, and we can’t wait to work with you again soon for another amazing experience! 🙌

Rated 5 out of 5 stars

We have used ATM Events for the past 12-15 years

We have used ATM Events for the past 12-15 years and the deliver 100% every time.

Friendly staff whop are always happy to help.

October 11, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

We really appreciate your kind words and are delighted you had an exceptional hospitality experience with us again. Creating unforgettable moments for our clients is what we love to do. Thank you for always choosing ATM Hospitality, we can’t wait to work with you again 😊

Rated 5 out of 5 stars

Singapore Grand Prix

A perfectly organised trip to the Singapore Grand Prix including flights hotels and seats with a great view on the start line beyond our expectations
well done Francesca and the team 👍

October 5, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you so much for your fantastic review! We’re delighted to hear that your Singapore Grand Prix experience exceeded expectations. It’s wonderful to know you enjoyed those incredible start-line seats, Francesca and the team will be thrilled with your kind words! We take pride in delivering perfectly organised, memorable experiences, and it’s great to know we achieved that for you. We look forward to planning your next Formula 1 adventure soon! 🏁✨

Rated 5 out of 5 stars

Amazing experience at the Cannon Club

Amazing experience at the Cannon Club, Emirates Stadium. Smooth and communication, really friendly and helpful service. I will certainly using this service again and I highly recommend!

October 1, 2025
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you so much for your wonderful feedback! We’re thrilled to hear you had an amazing experience at the Cannon Club. It’s great to know our team’s communication and service made your day extra special. We truly appreciate your recommendation and can’t wait to welcome you back for another unforgettable hospitality experience soon! ⚽✨

Rated 5 out of 5 stars

Yet again, another incredible experience…

Yet again an incredible experience booked through ATM. Francesca and Shay are the best! Always at the end of the line/email in case of a query and super helpful. The Dutch GP Paddock…what an experience! Hospitality was incredible and the food divine! Thank you ATM for another wonderful experience.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

The best company to deal with

The best company to deal with. Worked with them several times now and everything is spot on.

Great communication, deliver exactly what they say they will and always there on hand to answer any questions.

Peace of mind, great tickets and access and incredible service.

The best company I’ve ever dealt with in this space.

Shay and Francesca are superb to deal with.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

VERY HAPPY AUSTRALIAN RELATIVES

All I can say from from start to finish, Francesca / Shay where excellent & made 4 members of my family very happy who where over on holiday from Australia and where able to attend the Liverpool vs Bournemouth Football Match on Friday 16th August!!
They have memories that they have told myself that will last forever

August 18, 2025
Unprompted review

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