ATM Hospitality Reviews 

139
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptional service, brilliant hospitality, and seamless organization provided for various high-profile concerts and sporting events. People truly appreciate the professional and helpful staff who consistently go above and beyond to assist with bookings and individual enquiries. Consumers also note the great communication, reliable ticket delivery, and wonderful attention to detail maintained throughout the entire booking process. Many loyal reviewers emphasize that they have never been let down over the years and eagerly look forward to using these wonderful services again.

What people talk about most

Service

Users describe positive interactions with service, highlighting an efficient, helpful, and stress-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting efficient, friendly, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the executive 93:20 package at the Manchester City v Liverpool game on Sunday, 9th November through ATM Hospitality as a birthday present for two grandsons and son in law. My initial contact... See more

Company replied

Rated 5 out of 5 stars

Yet again an incredible experience booked through ATM. Francesca and Shay are the best! Always at the end of the line/email in case of a query and super helpful. The Dutch GP Paddock…what an experi... See more

Rated 5 out of 5 stars

The best company to deal with. Worked with them several times now and everything is spot on. Great communication, deliver exactly what they say they will and always there on hand to answer an... See more

Rated 5 out of 5 stars

Having failed to obtain tickets in the general sale I approached ATM for Radiohead tickets at the O2 in London. I dealt with Shay who confirmed he had some tickets available. The tickets arrived elect... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Corporate Entertainment Service
  3. Event Management Company
  4. Sport Tour Agency

Written by the company

ATM Hospitality is a cutting edge global hospitality provider, specialising in giving guests privileged exclusive access to VIP Experiences at Major sporting and entertainment events around the World. Let us Achieve That Moment for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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No recent history of asking for reviews

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4.9

All reviews

(139)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant ⭐️ ⭐️⭐️⭐️⭐️

Francesca and Shay are brilliant. Had confirmation and tickets as and when they advised. Great customer service and lovely of Francesca to follow up after the event to see how we got on. We had a brilliant time at Anfield in Centenary Hospitality for my son’s 13th birthday. Great experience and great seats for the match. He loved every moment of it. Even better Liverpool got the win 🤩 Thankyou!!

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The service was great. Shay was always in contact with me and if I had any query he got in touch straight away and gave me good advice and satisfactory answers. A good experience. Thank You Shay.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

PDC World Darts Evening Session

Francesca & Shay had arranged for a group of 6 to attend the evening Session of the PDC World Darts at the Alexandra Palace. The entire process was very smooth and we all had a fantastic evening.
We will be sure to use their services again when looking for corporate hospitality.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Our ATM experience was First Class..

ATM was great throughout the process, from ticket purchase to accommodating dietary requirements. The Peter Lorimer suite is great. Not too small and a great location for pre-match, half-time, and post-match entertainment. Our seats were great and the view was perfect, you can see the whole pitch. The food, the beverages and the service were first class and we would do this again in a heartbeat. I highly recommend it if you want to watch a Leeds game and be treated like a VIP!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jingle Bell Ball

Huge thanks to Francesca and Shay for their help organising our Jingle Bell Ball tickets. Superb service leading up the event and great seats / bar access on the day. Highly recommend!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much to Francesca and ATM Events for their efficient service, and to Chelsea Football Club for their hospitality and friendliness. We could have not been made to feel more welcome as opposing fans for what we consider to be very good value for money. Hopefully you can sort us out a better result next time!

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from ATM hospitality

Amazing service from ATM hospitality. Shay and Francesca were both so helpful with information on different package's from our first enquiry and after booking always helpful with any questions we had. Obviously we knew Taylor Swift would be amazing but with the added gold package to the event made it unbelievable, quick entry into Wembley with no queues, the Bobby Moor lounge was brilliant with our event goody bag and a disco before and after the event, food and drinks were fantastic and all the little added Taylor swift glitter and bracelet making station's were great. We were in block 101, seats were perfect, with toilets and bar just inside. We would not hesitate to book any events in the future with ATM hospitality, it was an amazing experience. Thank you so much Shay and Francesca myself and my daughter had a fabulous time.

August 17, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Hi Sheree

Thank you for your kind 5-star review on Trustpilot! We're delighted to know you had a great experience with us, and thoroughly enjoyed your experience watching Taylor Swift.

Please don't hesitate to contact us if you need anything else. We can't wait to work with you again soon!

Rated 5 out of 5 stars

Taylor Swift Ticket Experience

I bought a ticket for the Taylor Swift show at Wembley with Shay. He was incredibly helpful, and the process went really smooth. As informed, I received my ticket a few days before the show, the view and facilities at Wembley were great. I would definitely recommend and use ATM Hospitality again in the future.

August 20, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Hi Gabriel

Thank you for your kind 5-star review on Trustpilot! We are delighted to know you had a great experience with us, especially Shay.

Please don't hesitate to contact us if you need anything else. We look forward to working with you again soon.

Rated 5 out of 5 stars

Very good!

Bought a ticket for Taylor swift concert.
Shayw is extremely helpful and always responded my inquiries in a timely manner.
Will definitely comeback for ATM hospitality for the ticket.

August 20, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Hi Franky

Thank you for your kind 5-star review on Trustpilot! We are delighted to know you had a great experience with us, especially Shay.

Please don't hesitate to contact us if you need anything else. We look forward to working with you again soon.

Rated 5 out of 5 stars

Setting the standard

Great engagement, great service with regular updates. This is how is should be done! Well done Francesca and the team.

August 20, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you so much for your kind words, Chris! We're thrilled to hear that you had such a positive experience with Francesca and the team.

Rated 5 out of 5 stars

Process was as explained -

Requested tickets for Bruce Springsteen, Shay responded promptly, explained the seating prices and ticket process. 5-7 days out Shay communicated tickets would be issued soon. Tickets arrived by email 3 days before event exactly as expected.
I felt confident in the process and who i was dealing with, would definitely use ATM again, probably my first port of call.

July 25, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you for your positive feedback about Shay and our service! We're delighted to hear that you had a positive experience booking Bruce Springsteen packages through ATM Hospitality.

Rated 5 out of 5 stars

ATM provide a great service.

I have used ATM Hospitality on a number of occasions for soccer games and events. Their customer service is excellent and Francesca is very helpful and responds quickly. Their prices are at least on a par and there are often good deals to be had. I managed to get great seats for the Bruce Springsteen concert at Wembley. Highly recommended.

July 27, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Hi Chris, thank you for your kind words about ATM Hospitality and Francesca! We're thrilled to hear that you've had positive experiences with us for football games and events. We're delighted that Francesca was able to assist you in securing great seats for the Bruce Springsteen concert at Wembley. We appreciate your continued support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Francesca was fantastic at arranging…

Francesca was fantastic at arranging our concert for us, even on a Saturday. Can't praise this company enough, not left waiting for a response.

July 26, 2024
Unprompted review
ATM Hospitality logo

Reply from ATM Hospitality

Thank you for your positive feedback about Francesca! We're delighted to hear that she provided you with excellent service. We'll be sure to pass along your compliments to Francesca.

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