Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... See more
Company replied
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming th... See more
Company replied
Easy order process, I contacted their customer service dept first just to find out how long the order & delivery process would take. After I ordered they kept me informed as to delivery dates & times.... See more
Company replied
Company details
Written by the company
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Contact info
United Kingdom
- 03303413410
- info@atmliving.com
- atmliving.com
4.0
Great
769 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vienna 4 seater round Rattan garden furniture set…
Ordered my Rattan garden furniture on line and was informed i would receive my order in 10 days . True to the word it arrived dead on the due date .I,m very pleased with my purchase , thank you ATM .
July 31, 2024
Reply from ATM Living Ltd
Hi Marilyn,
Thank you for taking the time to leave us a 5* review, we really value your feedback!
We're so pleased to hear that you are happy with the Vienna 4 seat Dining set, we would love to see some pictures of this set up in your outdoor space!
Its great that our couriers got your order to you promptly, we do always aim to ensure all orders are delivered to our customers as quickly as possible so you can enjoy your new furniture as soon as possible!
Kind Regards
ATM Living
Very well organized team, very helpful. I am impressed with the way the matter was approached. Quickly and professionally. I recommend it with all my heart. Thank you very much for the organized appro
Very well organized team, very helpful. I am impressed with the way the matter was approached. Quickly and professionally. I recommend it with all my heart. Thank you very much for the organized approach to the matter.
July 26, 2024
Reply from ATM Living Ltd
Hi Stanislawa,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback!
We are so pleased to hear you had such a great experience with ATM Living! Our team pride themselves in providing the best service to our customers, so its great to hear that our team were so helpful and organized! Thank you so much for your recommendation's!
We hope you enjoy your Athena Deluxe Pergola, we would love to see some images of this set up in your outdoor space!
Kind Regards
ATM Living
Fairly good
Fairly good. Delivery took longer than expected. They drop ship from Gallery Direct for a lot of items so I don't think they have much control over this.
July 18, 2024
Reply from ATM Living Ltd
Hi Jamie,
Thank you for taking the time to leave us a review, we really value your feedback!
Unfortunately on occasion we can see slight delays in shipping during peak season which we do apologize for.
We hope you enjoy your new Acacia & Rope Sofa Set, I'm sure this is a great addition to your outdoor space!
Kind Regards
ATM Living
Parts Missing and Items Yet to be received after 4 months
I ordered a pergola with two 3m curtains in April ……the pergola arrived and the sides were lost in delivery (I’m still waiting on the two 3m curtains!!!) ……I then ordered a 4m curtain which came without the bits to fit it……I keep being promised they’re coming but are yet to arrive.
July 26, 2024
Reply from ATM Living Ltd
Hi Robert,
Thank you for taking the time to leave us a review, we really value your feedback.
Firstly we would like to apologize, we understand that once dispatched, the 3m Privacy screens were confirmed as lost in transit with our courier. This is something we have investigated, and due to these issues, we no longer use this courier. I can see we do have 2 further replacements on order for you and we will be in touch as soon as they arrive in stock.
On occasion, if an order does arrive with missing parts, they may need to be ordered which unfortunately can encounter slight delays, however we will look into this and get the missing parts to you swiftly
Kind Regards
ATM Living
Pergola is 1st class as was the…
Pergola is 1st class as was the installation. Be prepared for a wait for the delivery & installation, but worth it for the finished product.
July 25, 2024
Reply from ATM Living Ltd
Hi Johnathan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are so pleased to hear you are pleased with your Zeus Deluxe Pergola, this is a great addition to any outdoor space! We are also happy to hear that the Technicians were 1st class, we will ensure to pass this on!
We are sorry if there was a delay to your installation, we will ensure to look into this and improve this service moving forward!
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi John,
Thank you for your 5* review! We really appreciate your feedback!
We are so pleased to hear you are happy with your Tahiti Patio Heater, I'm sure this will allow you to enjoy your outdoor space even in those colder months!
Kind Regards
ATM Living
6 x 3 Pergola
Fantastic service from start to finish. Technicians who fitted our Pergola were professional and I would highly recommend ATM Living.
July 31, 2024
Unprompted review
Reply from ATM Living Ltd
Hi,
Thank you for taking the time to leave us a 5* review! We really appreciate your feedback!
Were so pleased you received such fantastic service and our team were professional when installing your Pergola! We strive to provide the best service to all of our customers!
We hope you enjoy your new Pergola, I'm sure this is a great addition to your outdoor space!
Kind Regards
ATM Living
Neptune Deluxe LED Aluminium Pergola with 4 Screens - 3m x 4m
Helpful nice company. Even applied discount to my order after there promotion had stopped.
Excellent product and we are very happy with it.
July 12, 2024
Reply from ATM Living Ltd
Hi Steven,
Thank you for taking the time to leave us such a great review! We really appreciate your feedback!
We're so pleased to hear that our customer service team were so helpful and you are pleased with your new Neptune Deluxe Aluminum Pergola! I'm sure this is a great addition to your outdoor space!
Kind Regards
ATM Living
Great customer service
Great prices, quality and customer service. We had a few scuffs on an item on delivery, which were promptly replaced and just over a year later, a slat in the table had come loose. Despite being out of guarantee, ATM replaced this part free of charge!
July 31, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Amit,
Thank you for your amazing 5* review, we really appreciate your feedback!
We're so pleased to hear that the issues raised when your order was first delivered were promptly rectified for you and despite the order now having an expired warranty we were able to still assist you and provide a replacement for you, we always aim to help wherever possible!
Kind Regards
ATM Living
Pergola
Absolutely recommend this company the Pergola was of high standard looks amazing will post a photo later. Company kept you informed of when to expect the item. Delivery service excellent special thanks to Ola who gave me the delivery date as quick as possible and the drivers who kept you informed of when to expect delivery.
July 17, 2024
Reply from ATM Living Ltd
Hi Margy,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
We really appreciate the recommendation! We aim to provide top quality customer service and products so its great to hear that you agree!
We will also ensure to pass your kind words onto Ola and the rest of the team at Panther Logistics who were so helpful regarding your delivery!
Kind Regards
ATM Living
ordered the 4x3 Neptune
ordered the 4x3 Neptune , delivered last Thursday ( great communication ) erected by myself & Son on Saturday easy to follow instructions & all parts there , showed it off Saturday evening BBQ and beers with Friends , Wow exceeded my expectations it looks fantastic really happy with the whole process from ordering to delivery will definitely be purchasing from ATM again and have all ready recommended to family & friends
Thank you
July 12, 2024
Reply from ATM Living Ltd
Hi Allan,
Thank you for taking the time to leave us a 5* review. We really appreciate your feedback!
We're so pleased we have exceeded your expectations with our products, the Neptune Deluxe is our most popular Pergola so you have made a great choice! The Pergola is a great addition to any outdoor space and will allow you to entertain whatever the weather!
We really do hope to see you again in the future!
Kind Regards
ATM Living
Poor delivery.
We live 45minutes from your sales room it took a week to get our furniture to be delivered. Very poor service. We bought other garden furniture from the Lake district it was delivered the next day.
July 9, 2024
Reply from ATM Living Ltd
Hi Stan,
Thank you for taking the time to leave a review of your experience, we really value your feedback.
I am sorry to hear that you are not satisfied with the service provided around delivery.
As per our website, for in stock items we do advise 5-10 working days for delivery and I can see we did deliver within this timescale for you so do not feel that your review is fair.
Kind Regards
ATM Living
Great company to deal with
Great company to deal with. Pergola is fantastic. Would highly recommend them.
July 4, 2024
Reply from ATM Living Ltd
Hi Angela,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback!
We're so pleased to hear that you had a great experience overall with us and your new Zeus Deluxe Pergola is fantastic! We really appreciate your recommendation's and hope you enjoy your new Pergola come rain or shine!
Kind Regards
ATM Living
Deluxe Athena 3 x 4m Pergola
We have just had our 3 x 4m Athena Pergola fitted this morning, The 2 lads who attended were very professional and we are over the moon with the product. Thank you ATM living, and especially Tom and Locklin for their hard work and professionalism, we are looking forward to spending lots of time enjoying our garden from now on :)
July 11, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Stewart,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
We love to hear that our team were so helpful and professional when erecting your Pergola, we will ensure to pass your kind words onto Tom and Lauchlin, they are a credit to the team!
Were so pleased you are happy with your Athena Pergola, we hope you enjoy spending so much more time in your garden!
Kind Regards
ATM Living
I would have given 5 stars it just took…
I would have given 5 stars it just took so long for
delivery almost 3 months. The bistro set is gorgeous every thing that I hoped for.
June 27, 2024
Reply from ATM Living Ltd
Hi Leslie,
Thank you for taking the time to leave us a 4* review, we really value your feedback!
We are so sad to see we missed out on 5* on this occasion, we can see your order for the Ascot Bistro set was a pre order item. With pre order items, we do provide estimated arrival dates, and can see on this occasion your order was delayed by 2 weeks which we do apologize for.
We hope you enjoy your new Bistro set
Kind Regards
ATM Living
Excellent customer service
Excellent customer service. Product exactly as expected and although we had a couple of issues upon delivery they were quickly and professionally dealt with. No hesitation in recommending.
June 25, 2024
Reply from ATM Living Ltd
Hi Mrs G,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Our team pride themselves on providing great customer service to all of our customers, so its great to hear that the team were so helpful and professional especially with the issues you faced upon delivery!
Thank you so much for your recommendation, we hope you enjoy your Oxford Royal Corner Dining Set!
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi Carolyn,
Thank you so much for your 5* review, we really appreciate your feedback!
We are so pleased to hear nothing was too much trouble for our team and you received great communication!
We hope you enjoy your new Galaxy Pergola and are sure this has transformed your outdoor space! We would love to see some pictures now your Pergola has been installed by the team!
Kind Regards
ATM Living
Great Pergola, fantastic service from ATM
Great Service from ATM, from initial contact to understanding delivery times, confirmed delivery and a couple of queries once I built the Pergola.
The pergola itself feels very good quality. Went for the 4x3 Zeus. Very happy once I had help with calibrating the electric blinds.
In terms of the self build. The instructions were pretty straight forward. The pergola was packaged really well and took a little time unpacking. Every piece was protected with cellophane and wrapped very well.
I took a while to review the Pergola market and in terms of price and quality I believe you won’t be disappointed.
June 11, 2024
Reply from ATM Living Ltd
Hi Dave,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
Were great to hear that our team provided you a great service from first contact all the way up until your Pergola was assembled!
We are pleased this was packaged well and the instructions were straight forward!
Its also great to hear that you are happy with the overall quality and look of the Zeus Pergola, this is our most luxurious Pergola which comes fully motorized and operated by remote control!
Kind Regards
ATM Living
We ordered our pergola mid may it…
We ordered our pergola mid may it arrived mid June as they told us.Then the engineers phoned the same day and asked if they could fit so we agreed .Thomas and his assistance were so polite and courteous with attention to detail the pergola looks stunning as we have tiled the floor a great addition to our garden highly recommend this company
June 20, 2024
Reply from ATM Living Ltd
Hi Ken and Jackie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Its great to hear that Thomas and his assistant were so helpful, Thomas is a credit to our team and we will ensure to pass this lovely feedback on!
Were so pleased you are happy with the Neptune Deluxe Pergola, this is our most popular Pergola and a great addition to your outdoor space!
Kind Regards
ATM Living
All items arrived on time and when ATM…
All items arrived on time and when ATM Living said the Items would arrive
ATM Living kept me up tp date with all required information
I did struggle to get the motorised blinds to work with the remote control but my email was answered straight away with one of their Technicians calling me at the prearranged time and walking me through the process of reprogramming the remote
Michael the ATM Living Technition who called me was an absolute gent and was very knowledgable and more importantly he was very patient while we sorted the remote control
June 5, 2024
Reply from ATM Living Ltd
Hi Richard,
Thank you for taking the time to leave a review, we appreciate any feedback from our customers.
We are pleased to hear that our team was able to assist with the issue you were experiencing. We hope that you love your new pergola, the Zeus Deluxe Fully Motorised Pergola, and enjoy outdoor living to the fullest.
The team would love to see photos of the pergola set up in your garden!
Kind regards,
ATM Living
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.