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Atom bank Reviews 

20,866
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,602 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, intuitive design, and robust security features, making account management simple and straightforward. Many people highlight the quick and easy process for opening accounts and transferring funds, often noting instantaneous transactions. Reviewers also frequently commend the competitive interest rates and excellent value for money, finding the offerings impressive for both regular and fixed savings. However, some customers also noted that interest rates were not always the best or could change unexpectedly, leading to disappointment for some. Additionally, a few other people also felt that the process for transferring mature funds to new accounts could be inconsistent, and some found the overall flexibility of managing funds to be a downside.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, frequently praising the ease of use... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and clear, accessible... See more

Price

Clients share positive opinions on price, with many reviewers consistently praising the competitive and good... See more

Value for money

Consumers find value for money to be positive, consistently praising the great and competitive interest rates... See more

Service

People report positive experiences with service, often describing it as easy, frictionless, and without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been saving with Atom for about 5 years now. Safe, reliable, easy to manage and consistently good rates of interest on their savings products. Their interest rates are no longer the best in the ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Atom for my ISA and savings for a few months now, it was recommended by my daughter who had her mortgage with them and because of that had been able to pay it off early! My financial... See more

Company replied

Rated 5 out of 5 stars

Returning to Atom after a 7 year break. Very easy to open a new savings account, though I had to use a new email address as the old one didn't work. I'm very impressed with the app, great security fe... See more

Company replied

Rated 5 out of 5 stars

Great customer service every time I call and need assistance. The staff are always friendly, helpful, and willing to go the extra mile to help. The app is very easy to use, and there is a good range o... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Mortgage Lender
  4. Private Sector Bank
  5. Savings Bank

About Atom bank

Written by the company

We’re the UK's first app-based bank and we’re making banking easier, faster and better value. Founded in 2014, we're on a mission to change banking for good, putting our customers at the heart of everything we do.

We're proud to offer simple and secure products designed to help you make the most of your money. Whether you're looking to grow your savings, get a competitive mortgage or secure a business loan, our first-class app and award-winning UK-based customer support team are here for you seven days a week.

We believe banking should be effortless. That's why our app is built with intuitive features and robust security, offering biometric login, real-time notifications and FSCS protection to keep your money and data safe. We don't have expensive branches, so we can focus on delivering better rates and a seamless digital experience.

Experience banking that works for you.

FSCS Protection

Your money will be covered by the Financial Services Compensation Scheme (FSCS), which means your deposits are protected up to £120,000.

Contact info

Easy Access Cash ISA

A simple, secure way to maximise your savings.

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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4.8

All reviews

(20,866)

3,480 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the ease to open and…

Very happy with the ease to open and check my accounts and the promps sent .

July 14, 2026
Atom bank logo

Reply from Atom bank

We're so happy to hear that you find it easy to access your accounts and appreciate the prompts you receive. Thank you for your 5-star review!

Rated 5 out of 5 stars
Atom bank logo

Reply from Atom bank

We're so glad to hear that our app is very easy to use! Thank you for your positive feedback and the five-star rating; we truly appreciate it.

Rated 5 out of 5 stars

Moving money is easy and your…

Moving money is easy and your promotions and interest rates were very clear.

July 9, 2026
Atom bank logo

Reply from Atom bank

We are so pleased to hear that you found moving money easy and our promotions and interest rates clear. Thank you for your positive feedback!

Rated 4 out of 5 stars

Atom Bank offers a service that work…

Atom Bank offers a service that work well and products that fullfil my needs,

July 22, 2026
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Reply from Atom bank

We are so pleased to hear that our service works well for you and that our products meet your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Have been a customer of Atom Bank now…

Have been a customer of Atom Bank now for several years, and have always been very impressed with the service offered. Having had bad experiences with other banks, I always know I can rely on Atom, when opening an account, the procedure is so simple and straightforward, the account is opened in seconds, and you can deposit money instantly. They offer some of the best rates around, and, if you are receiving interest, you can choose the date to receive the interest which is most beneficial to you. I cannot praise Atom highly enough, they are certainly up there at the top when it comes to service and efficiency.

July 17, 2026
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Reply from Atom bank

We are so pleased to hear about your positive experience with us over the past several years. It's wonderful to know that our simple and straightforward account opening process, instant deposit capabilities, and competitive rates have consistently met your expectations. We truly appreciate your kind words regarding our service and efficiency; it means a great deal to our team to know we are providing such a reliable banking experience. Thank you for taking the time to share your fantastic feedback!

Rated 5 out of 5 stars

Easy to use

Easy to use - great service

July 22, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found our service easy to use and had a great experience. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Banking made simple and reasonable…

Banking made simple and reasonable rates of interest.

July 22, 2026
Atom bank logo

Reply from Atom bank

We are so happy to hear that you find our banking services simple and our interest rates reasonable. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

Straightforward to use and good…

Straightforward to use and good interest rates for fixed term accounts. It would be good if instant savers had better interest - currently a couple of percent below inflation.

July 21, 2026
Atom bank logo

Reply from Atom bank

We appreciate your feedback regarding our fixed-term accounts and instant savers. We understand your desire for more competitive instant saver rates and are always reviewing our offerings.

Rated 5 out of 5 stars

#Easy opening

I could do an internal transfer from an instant access atom account to a fixed rate bond very easily

July 17, 2026
Atom bank logo

Reply from Atom bank

We're so glad to hear that you found the internal transfer process from your instant access account to a fixed-rate bond very easy. Thank you for your 5-star review!

Rated 5 out of 5 stars

Very Efficient

Simple easy and quick to open and move money around, very efficient.
Simple easy to use app

July 20, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found our app simple, easy, and efficient for managing your money. Thank you for your positive feedback!

Rated 5 out of 5 stars

Simple to use

Simple to use, great app and security. Best rates available.

July 18, 2026
Atom bank logo

Reply from Atom bank

We're so glad you find our app simple to use and appreciate the security and best rates available. Thank you for your wonderful 5-star review!

Rated 5 out of 5 stars

The app is so user friendly ..can open…

The app is so user friendly ..can open accounts and transfer money and see funds immediately
Excellent rates of interest

July 17, 2026
Atom bank logo

Reply from Atom bank

We're so pleased you find our app user-friendly for managing your accounts and appreciate our excellent interest rates. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great bank

Great bank - good interest rates and easy app to manage

July 15, 2026
Atom bank logo

Reply from Atom bank

We're so happy to hear you appreciate our competitive interest rates and find our app easy to manage. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Fab 👌

Easy to open my account.
Competitive rate
App based savings account

July 21, 2026
Atom bank logo

Reply from Atom bank

We are delighted to hear that you found the account opening process straightforward and appreciate our competitive rates. It's great to know you're enjoying the convenience of our app-based savings account!

Rated 5 out of 5 stars

Really easy to set up and deal with and…

Really easy to set up and deal with and good interest rates and products

July 21, 2026
Atom bank logo

Reply from Atom bank

We're so happy you found our setup process easy and appreciate our interest rates and product offerings. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to navigate through the choices…

Easy to navigate through the choices and always straight forward to make your choices. Will definitely recommend this to others.

July 21, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you found it easy to navigate through the choices and straightforward to make your selections. Thank you for your recommendation!

Rated 5 out of 5 stars

Easy to install

Easy to install, plus easy to keep a check on my money

July 15, 2026
Atom bank logo

Reply from Atom bank

We're so glad you found our service easy to use and helpful for managing your finances. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy and quick to open accounts

Easy and quick to open accounts. Very competitive interest rates offered and everything you need to keep track on the banking app. The whole service inspires confidence as a saver. Have been a customer for several years with various accounts.

July 15, 2026
Atom bank logo

Reply from Atom bank

We're so pleased to hear you find opening accounts easy and quick, and that our competitive interest rates and banking app inspire confidence as a saver. Thank you for being a loyal customer for several years!

Rated 5 out of 5 stars

Trusted bank with good rates and easy…

Trusted bank with good rates and easy to use website. I would certainly recommend Atom bank and have been with them a couple of years now. It has all been straightforward and I have just signed up for a fixed 5 years account with some money I don’t require for a while.

July 17, 2026
Atom bank logo

Reply from Atom bank

We are delighted to hear you've had such a positive experience with us over the past couple of years! It's wonderful to know you find our rates good and our website easy to use. Thank you for your recommendation and for trusting us with your savings.

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