Au Myprotein Reviews 8,067

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,765 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them to be good and effective. Many also appreciate the efficiency of the delivery service, noting that orders often arrive quickly and are well-packaged. The ordering process is generally described as smooth and straightforward, with some consumers highlighting the good value and sales available. However, some people were dissatisfied with certain aspects of their experience. Issues with delivery, such as delays, damaged packages, or incorrect items, were occasionally reported. Some customers also found the taste of certain products to be unpleasant or overly sweet, and there were concerns about products arriving with short expiry dates. Additionally, a few reviewers mentioned unexpected international transaction fees or difficulties with customer service regarding order issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, taste, and effectiveness... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, quick... See more

Order

Consumers find order to be ambiguous, with many reporting issues such as duplicate orders that couldn't be... See more

Quality

Clients share positive opinions on quality, with many praising the products as really good, amazing, and... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers praise affordable prices, great value,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipping was quick, prices great, quality is nice however the leggings are so long it's ridiculous! I will need to either cut them and fold or have them altered to wear. I am of average height 5ft 6"... See more

Company replied

Rated 3 out of 5 stars

I love the products however one of my drops arrived opened and had spilled through the box which was pretty disappointing.

Company replied

Rated 3 out of 5 stars

Awful delivery experience, takes 11 days to deliver to sydney CBD. The vanilla whey isolate is good, but the creatine creates discomfort in the stomach.

Company replied

Rated 3 out of 5 stars

Delivery took too long and the delivery driver dropped it at my front gate rather than front door. Lucky no one stole it. I can send a photo if you need me to. Very very inappropriate and lazy to of t... See more

Company replied


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States

  • au.myprotein.com

3.4

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Bought the clear protein whey isolate as well as the chocolate smooth. Only tried the orange and mango clear shake so far. It’s delicious.

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Collagen protein

Incorrect item came through on order. Matter was dealt with. Happy with service

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Love the isolate

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Why does it take a week to get it…

Why does it take a week to get it delivered?

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello Damian,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Received expired item

Received expired item, customer service not willing to help.

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Easy ordering and fast shipping

Easy ordering and fast shipping

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

poor delivery times and post coms

paid for priority shipping didn't arrive in any of the expected time not even close.

April 20, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

I got different flavour but I didn’t…

I got different flavour but I didn’t got any replacement I ordered cookies and cream but i got banana. Worst customer support i gave complaint right after ordering the but the support is worst

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Good value

Good value. Quality product delivered fast to my door.

April 28, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Good service

Good service, quick delivery

April 27, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Don't answer

Don't answer

April 18, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello
 
Thank you for leaving your review. 

I am sorry to hear that you have not had the experience we strive to provide on this occasion.
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

The delivery was expected last Friday…

The delivery was expected last Friday but its now stating its going back to the sender. We are a business that operates from 8am-5pm I would expect them to deliver to a business in operating hours. package still not received

April 19, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello 
 
Thank you for leaving your review. 

I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

I placed an order

I placed an order, and it seems there was a problem with the delivery address; Myprotein and the delivery company are taking longer than expected to sort it out

April 19, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello 
 
Thank you for leaving your review. 

I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Reliable experience

April 19, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Quick and easy to order and receive…

Quick and easy to order and receive products as always.

April 19, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Delay and more delay in shipping !

Delay and more delay in shipping !!

Customers should be compensated for the wait, Do you really want us to go and buy other brand while we wait ??

April 25, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

We regret the shipping delays you experienced and the frustration this caused. We appreciate your feedback and we'll review our processes to improve our delivery times.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

My protein

Well priced, quick shipping and my go to for all supps!! Always satisfied

April 25, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

My order arrived very quickly after…

My order arrived very quickly after purchase. A great product and great service 😊

April 25, 2026
Au Myprotein logo

Reply from Au Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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