Shipping was quick, prices great, quality is nice however the leggings are so long it's ridiculous! I will need to either cut them and fold or have them altered to wear. I am of average height 5ft 6"... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products however one of my drops arrived opened and had spilled through the box which was pretty disappointing.
Company replied
Awful delivery experience, takes 11 days to deliver to sydney CBD. The vanilla whey isolate is good, but the creatine creates discomfort in the stomach.
Company replied
Delivery took too long and the delivery driver dropped it at my front gate rather than front door. Lucky no one stole it. I can send a photo if you need me to. Very very inappropriate and lazy to of t... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery on time.
I have order impact whey isolate on 01/04/2026,
still there is no update regarding item.
Now who will I contact for update or how will i track my parcel?
Can you please guide and update ASAP.
If it take long then i will change my brand and cancel order.
April 1, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I was sent expired stock
I was sent expired stock, I’m really disappointed given I’ve ordered the flavour drops before and was looking forward to using them
March 29, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The parcel said it was being delivered…
The parcel said it was being delivered by Wednesday. Now it’s changed to the following week.
It arrived in Brisbane - I live in Hervey Bay. Then it went back to Victoria! So frustrating. This happened last time too
April 6, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I was quite shocked at how much the…
I was quite shocked at how much the whey Isolate Protein has gone up.
As a retiree on a strict budget, I always watch for the sales when I'm getting low. Last time I think it was a 45%off sale? I bought 5kg for about $Au 180, this time even with app discount, and the close to use by buy two, plus 45% off it cost me $Au 245 +7 for 4kg!!!
Also I wrote to let you know I was getting prices in £ not $Au with no response. I tried several times over about a week, and eventually got in.
To top all that off - later that afternoon I noticed a 4 hour 50%off sale start about an hour after I finally managed to place my order. I think that was $260-ish for 5kg.?
Anyway a VERY significant increase on a product I've been using for 7 - 8 years.
April 6, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I did not receive my order
April 6, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The peanut butter was of excellent…
The peanut butter was of excellent quality compared to the ones available in supermarkets and the price was a bargain. The delivery was also done efficiently.
April 5, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Worst Delivery company ever!!
Worst Delivery company ever!!! I won't be looking to order through Myprotein again which sucks unless they change their delivery company. Unfortunately this will lose them a customer who has been using their products for a long time. (However products are great!)
March 29, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very late delivery very disappointed
Very late delivery very disappointed. been buying from you guys for a year now expecting better than that especially for loyal customers
April 5, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Good quality and affordable.
April 4, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
We had worst experience this time
We had worst experience this time. We have not received our order and we are getting 100 emails of feedback. We already sent our query but have not received any response yet.
March 28, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
MyProtein Cancelled my order
Cancelled my order due to some fraud flag, when it was resolved told me you wasn’t able to reinstate my order if I reorder I lose initial sign up deal and friend referral deal make it more expensive. I put a complaint in and have still not had an adequate response
*UPDATE*
Update on this now I feel sufficient time has elapsed.
I received a message as stated below, they offered me $20 credit which would mean if I made the same order I would be out of pocked compared to the initial order. My friend would not receive their referral bonus and that is assuming I still got the bank holiday discount which that deal had ended.
If I was to reorder it would have been a a significantly higher cost.
Having replied to the below message on their site and explained this on 14/04/26 I have still not had a response.
Clearly they are not sorry for this issue and the customer service and follow up is lacking.
April 5, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
They cancelled my order because I used…
They cancelled my order because I used a discount code they had sent me and they didn't want to honour the price.
April 4, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Order hasn’t arrived
Order hasn’t arrived, getting follow ups for reviewing it is frustrating
March 28, 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Great product
April 3, 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.