You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
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CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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4.1
Great
26K reviews
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Product in excellent conditions
Product in excellent conditions. Fast delivery system and I am super happy!
April 11, 2026
Very easy process to follow even from…
Very easy process to follow even from another state. Money received same day and paid in full.
April 20, 2026
Another great purchase from CeX…
Another great purchase from CeX Australia at a good price! I just purchased an Apple Watch Ultra 3 online from CeX in a mint condition including the Apple charger in original box, exactly as described (Grade A) for the item on CeX website. The purchased watch is still under warranty until December 2026. Delivery was prompt, received a proper Tax Invoice immediately after dispatch. CeX also provides 5-year warranty on all purchases. I highly recommend CeX for purchase and sell of tech items.
April 11, 2026
May use AI-assist with repliesRead more
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Ordered a elite series 2 controller in…
Ordered a elite series 2 controller in there (top condition) was a disappointment when it arrived all dirty was fall apart and grip was peeling and an awful smell to it as-well then I went to use it and it had stick drift. NEVER BUY FROM THEM!!’
March 29, 2026
Reply from CeX/Webuy - Australia
Hi Bazza,
Thank you for your review.
We have quality standards in place where along with functionality, items are checked before dispatch to ensure they are correct as per the order/grade and are in a clean, presentable condition. It appears that these checks were missed, and we extend our apologies for the disappointment caused.
Rest assured, I will be forwarding this review as feedback to the store management so that their measures can be reassessed and such recurrence is avoided.
To work towards a resolution, please return the item to us either via post or take it to any CeX store near you - https://tinyurl.com/yc5br76c
Should you need assistance with the return or have any other concerns, please write to us through our support page www.webuy.com with subject "TP - Ordered a elite series 2 controller in…" and I will be happy to help.
Regards,
Ramson.
Real people, with the same interests
Both in-store and online experiences have been pleasant, enjoyable, and easy.
In-store, the staff have always been happy to answer questions and help out where they can.
Online, the site is very easy to navigate, and split payments (voucher/s, Mastercard, ApplePay) are very easy to incorporate.
April 11, 2026
The tv box arrived in seperate pieces…
The tv box arrived in seperate pieces unboxed, looked like demo model!!
April 10, 2026
Reply from CeX/Webuy - Australia
Dear Steve,
Thank you for reaching out to us.
We understand your disappointment upon receiving the TV box in this condition. We want to clarify that all products listed on our website are preowned, and this is also clearly outlined in our About Us section to ensure full transparency for all our customers. As preowned items, they may show signs of prior use, including arriving without original packaging. That said, we do make sure every product is fully functional before it is dispatched.
Could you let us know if the item is working as expected? If you are not satisfied, you are welcome to return it for a refund or a replacement within 8 days of delivery as unwanted. You can bring the item along with your invoice to any of our stores, or send it back by post to our warehouse using our free postal services. For full guidance on the process, please refer to our returns policy: https://bit.ly/3hhqLBF
Should you need any further assistance, please feel free to get in touch with us through the contact form on our website and we will be happy to help.
Regards,
Nikita.
Reply from CeX/Webuy - Australia
Hi,
Thank you for your review and I am sorry that the product didn't function as intended.
Media items undergo inspection to ensure they are suitable for sale, and it seems this may have been missed here, for which I would like to apologise.
To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/mp6akraj. All returned items are subject to testing.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
The pick up was quick and easy.
April 11, 2026
so far its great to shop with
April 10, 2026
Great
The phone is great the service was great and the price was great. Didn't get to pull it out of original packaging but I can deal with that.
April 10, 2026
Used SSD hard drive
The hard drive I bought was as described, and was shipped quickly, but it requires a cable to work which wasn’t included and wasn’t noted on the ad, I feel like this would be buying a laptop with no power cable or a TV with no power cable, I understand Not every item comes with every accessory, but it would be good practice to note that
April 10, 2026
I purchased a new remote for my Apple…
I purchased a new remote for my Apple TV 4K. Works perfectly. I always suspected the remote I got from Apple with the Apple TV was faulty. This replacement from CeX proves it. So I finally have a functioning remote for a fraction of the price and it arrived in no time!
April 10, 2026
Quicker than average fulfilment
Quicker than average fulfilment; sub-par protective packaging for such a fragile camera product.
April 11, 2026
Reply from CeX/Webuy - Australia
Hi Greg,
Thank you for your review and it is unfortunate to hear about the issues around the packaging.
We ensure that items are packaged with appropriate packaging materials and then sealed to ensure a safe transit. In case of any discrepancies, our customers can highlight them to us so we can work towards a resolution. Feedback will be shared with our store so they can review their packaging checks going forward.
Please consider this as an isolated incident and I hope the item is in working order.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
The AirPods sound is broken doesn't…
The AirPods sound is broken doesn't sound properly, what a rip-offs.
April 10, 2026
Reply from CeX/Webuy - Australia
Hi Jeison,
Thank you for your review, and I’m sorry to hear that your recent purchase did not meet expectations.
To help resolve this, I’ve reached out to you on your registered email address with the next steps. If you don’t see my message in your inbox, please check your spam or junk folder.
Regards,
Saanchi
I found the items I wanted
I found the items I wanted and the transaction was smooth and quick. Postage was done in a timely manner and arrived quickly.
April 4, 2026
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