Aubrey Rose Reviews 

TOTAL SCAM. Looks convincing and high end, but cheap, poorly made, ill-sized, rubbish material etc. They offer you a partial refund, which they increase over time (ie. they don't want the tat back!). Don't waste your money. Trading standards can't do anything as they are not a UK company.

They are totally a fraud: they pretend to be UK based- they are not. Their warehouse is in China which means you don't even think about EASY RETURNS as they claim. They do not even follow the trading standards or consumer law.
They have very low quality of items, Chinese similar products are much better.

ZERO STARS . What can I say about this shoddy company. DO NOT BUY ANYTHING, EVER . Ordered a dress , the material was shocking and the fit terrible. Got in touch straight away to send it back and was told to send to it back China . Which I did at a cost of £20 , only to be returned to me 4 months later . So now I’m supposedly getting a 20% refund , wow . Lesson learned though, check out reviews before you buy .

I bought the Johanna jumpsuit quality shocking nothing like picture will not be shopping there again

Zero stars!!! Scam site!!! Never go to this site to buy!!! All the reviews on their website are not true!!! Please read from Trustpilot before going to this scam website!!! I had just experienced everyone here,” made in the UK, £200 reduced to £59.95, easy to return within 30days...” turned out receiving the poorest quality of the dress, need to return to China to cost £24.78, and the tracking return is always pending in the customs of China. Awful experience!!! Wondering how to report this site to the authorities to have a look at it and take action to protect consumers!!!

Absolutely terrible quality garment….cheap fabric, poor cut, scratchy next to the skin.
Returns policy absolutely awful.
£55 dress looked and felt like £9.99!
Do not buy from this company.

DO NOT BuY From this site. Sounds posh but very poor quality, completely different looking to image and impossible to return as you have to return to China, my £49.99 outfit was going to cost me £25 to return so I’m now left with it and to be honest dont think it will sell in charity shop it’s horrible. When I emailed initially to enquire as to how you return I was sent three emails offering 10%then 20% refund if I keep outfit, they obviously don’t want you to return any of their rubbish. I wish I had looked at reviews before I bought , I usually do .

I wouldn’t even give one star. They are complete rip off!! Sending parcels from uk but getting you to return to China and then no refund!!

Rated -1
Quality was appalling, delivery time long and attempts to secure a refund to date unsuccessful. Note all deliveries received containing no invoice / documentation, dodgy!

Interestingly the ‘UK Return Address - Edward in London’ is (1) not to be used, return to China at own cost & (2) is exactly the same address as Vivahl, also very poor quality and no refund received.

One star seems generous, but there is no option for zero, This company should be avoided at all costs. DO NOT FALL for this scam, the garments do not match the marketing adverts. Customers will not get a full refund; you have to pay for shipping to China, which starts at around £20 for a lightweight item, and you also have to wait up to 2 months for a refund, which equates to a fraction of the price of the unwearable item purchased. I bought a 'suede' dress, which was actually made from flimsy polyester, I wouldn't even wear it as a costume for a low budget theatre performance. Complete con. DO NOT GO NEAR THIS COMPANY!!!

Absolute garbage

Nice designs but crap material , I bought a dress for my partner and it’s such poor quality that she wi t wear it

Poor quality dresses. As other reviews, when you ask to return you are offered the choice of a 20% refund or post to China by tracked delivery for full refund. But it might get stopped at customs and they can’t tell you how long you will wait but at least 6 weeks. Avoid!

Please don’t buy from this company, total scam, everything can be found on Shein for a fraction of the price

Like most other people I was extremely disappointed with this company and would give it 0 stars.
The website leads you to believe the company is London based when they are not and their returns policy is misleading at best. The website fails to point out that the warehouse is in Asia when you buy the goods, which leads to high return costs.
I am writing this review and have raised this with Trading Standards to help prevent other people from being similarly misled

I ordered a fau sheepskin duffle coat £60.00 7 weeks later its cheap not size i ordered very thin different colour they sed to send it back would cost over 23£ i could have 10% back or 50% off something else crap company

The entire purchasing process went smoothly from start to finish. Ordering via the website is very easy.

Absokutely shocking experience. If only I had read the reviews. Clothes nothing like how they were presented. Zip broken on one item, no hems just rough finish...you cannot get a refund

DO NOT ORDER ANYTHING!!

Ordered two “Glenna Soft Fur Coats” (£161.99 total) from Aubrey & Rose after they presented themselves as a London-based high-end retailer.

What arrived was extremely poor quality and nothing like advertised. One coat had a button hanging off, one had a hole, the lining sheds everywhere, and the workmanship is terrible. The items were shipped from China and are not fit for purpose.

When I reported the faults, the company refused a full refund and demanded I pay international shipping to China to return faulty goods. They offered only partial refunds or store credit instead of complying with UK consumer law.

Very misleading advertising, poor quality products and refusal to honour consumer rights.

Avoid.

The customer service was friendly when I contacted them with a small question. It's reassuring to do business with a brand that prioritizes courtesy

Avoid at all costs I wish I had read the reviews, The dress I ordered came in a different colour a cheap nylon material it wasn’t even finished around the neckline, They advertise as a London boutique selling greatly reduced items when infact they come from china, I eventually got a 50% refund after several emails I will just accept my loss, I wouldn’t even give them 1 star