Auctioneum Reviews 163

Stop, be aware, this auction wanted to charge me 90 -NINTY- POUNDS, to post 65 stamps, worth 10 pounds.
I ended up paying the 10 pounds, they charged me 5 pounds for packaging, although, I told them to throw the stamps in the bin, worst ever auction experience I ever had

I recently won 3 lots with Auctioneum I received the invoice with postage costs very quickly in fact the same day.

The packaging of the these items was packed securely and very professionally packed no expensive was spared on packaging materials.

The items where shipped on date as promised with Fedex and arrived on date expected.

I would like to say a big thank you to everyone who helped with ensuring that everything was seamless

I would especially like to thank Tracy Hopkins The client services and adminstration manager for the information she provided with regards to their courier company FedEx they did not disappoint.

1 star because you can't review zero stars.
My items were in the auction on 5/11/24 and I called today to ask when my payment will be made as it was day 28 of their T&C's (won't make payment no sooner than 28 days) Mya who answered my call was extremely rude and refused to inform me of when my payment would be made. The answer given flippantly by Mya was "no sooner than 28 days" repeatedly like a robot and as I explained the 28 days expired today she was unable to give me a date my payment would be made, she blamed the accounts manager for not being there and a new system and did not offer any apology or commit to calling me back with an update on the delay. I asked to make a complaint and I was given a call back by Tracey the Admin Manager.
Tracey said she was training Mya......my question is...
Who is training Tracey because her customer service skills were appaling.
What I was told today by Tracy
A couple of buyers havent paid for their lots (explanation)
My question
When will I get an update
Tracy - You just have to wait!!! Until when 2027!!!
I asked for an update on Friday ( I had to ask as it certainly wasn't being offered)
Tracy - Yeah, you can call in ! Really Tracy
I am a customer and your response when I pushed you to commit to calling me (THE CUSTOMER) Tracy said - I can't guarantee it - too many emails and inbound calls to deal with!
Appaling customer service from a trainee (could be forgiven) but clearly trained to not satisfy their customers.
I would reccommend NOT handing over your valuables to this company who don't want to treat you as a customer should be treated and then hold on to your money for an indefinite period of time!!!

Condition report was carried out by a porter with no knowledge of thew item he was reporting on. When it arrived there was an important piece missing. Lucy's response was my request for a condition report was not precise enough. The porter would only describe what was present not what was missing. This auction houses' attitude to their customers is contempt. Buyer beware!

a fairly aggressive bunch , I paid for the lot a day or so late as it was between xmas and new year , then was billed later for ARR in a similar manner, then they blocked me on "the saleroom " for no apparent reason

So easy and professional in the handling of my sale

be careful when purchasing they say postage on all lots, but that not true and then refuse to put back into auction if unable to arrange collection

won an item for £27.....they charged me nearly £30 for postage....for something that would fit in a small padded envelope It's a rip-off, there are plenty of other auction houses..i recommend you use them

Staff really helpful & polite, explaining what would happen

Very helpful and knowledgeable member of staff helped with valuing my cameras. I felt very confident in his choice of which to include in auction. Would certainly use company again. All staff very friendly, highly recommend this company.

So far so very good. I won my first ever auction outside of eBay and I was unsure what to do next as the item I purchased was quite far from my home. I spoke to Allie who quickly found me a very competitive delivery price and after paying I have just spoken to Tracy to confirm arrangements. Both ladies were so helpful and pleasant to talk to. I haven't received the item yet so I can't comment on that and I am hoping it matches the excellent customer service so far. Thank you

Bought a pair of earrings in the auction for £110 (plus standard buyer charges etc.). No problem, all clear so far.

Asked Auctioneum for a quote to post them to me. Auctioneum quoted delivery charge of £50+ via FedEx for ONE PAIR OF EARRINGS.

I asked them to send via Royal Mail Tracked instead. Much cheaper.

Auctioneum say they only send via Fed Ex and that if I want Royal Mail they would charge me £12 for packaging (yes, this is still ONE PAIR OF EARRINGS) and I would have to ask Royal Mail to collect them from Auctioneum and charge accordingly (for HOW much?).

Let's be clear: we are not talking about a goat, a giraffe, an elephant, a guitar or even a book here. We are talking about a PAIR OF EARRINGS.

I asked Auctioneum twice for a forum where I could report this experience.... radio silence. Glad I found Trustpilot.

Very happy with my auction experience. The staff were professional and very helpful and the communication throughout the process was excellent.

Why do I have to give one star to rate this company? They deserve none. Will never deal with them again. They claim they can not charge my credit card to ship the item, yet they did charge it to rack up storage fees. They kept money and the item won. Criminal charges filed.

Very pleased with the services of east Bristol auctions. Professional people with good customer care.

Expert help. Simple process. Will use again
JL

Very good service, we especially appreciated how helpful and willing they were when picking up the goods from the house. All went smoothly with minimum of effort on our part. Will definitely use them again.

All the staff were super helpful and polite when I took my things to be assessed. Andy then took control and has been assiduous in keeping me up to date with how the auction was being marketed and gaining a social media profile. I was new to the online auction process and he guided me through it all with an excellent outcome. Thanks to all

Terrible

Took items to auction and went on sale early March. Have not received payment and east bristol not answering emails or paying

No reason why sold items are paid into your account within a week

They hold your money and awful customer service

Go elsewhere my advice