Auction House UK - Auction House London Reviews 

72
TrustScore 4 out of 5

4.2

5 Hampstead Gate, 1a Frognal, NW3 6AL Hampstead, GB


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Rated 5 out of 5 stars

We bought 3 flats in the North East post auction and Joe and his team brought vendor and buyer together to make a deal happen. Really positive experience.

Company replied

Rated 5 out of 5 stars

It was an absolute please to work with Puja on the sale of our property. She is extremely professional and went above and beyond to help us secure the sale for a price we are very pleased with. Next... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Jamie and his team at Auction House London enough for the recent sale of my property. Everything was dealt with efficiently, swiftly and professionally. Nothing was ever too much troubl... See more

Company replied

Rated 5 out of 5 stars

Thanks Olivia and all the Team for your help, Bought a property in Enfield for under £364k. The property needed minimal work. We now rented it out at £2450 per calendar month. We were helped along the... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House

Written by the company

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Contact info

  • 5 Hampstead Gate, 1a Frognal, NW3 6AL, Hampstead, United Kingdom

  • 0207 625 9007

4.2

Great

TrustScore 4 out of 5

72 reviews

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4.2

All reviews

(72)

452 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support throughout the process

Great support throughout the process: I used Auction House to sell a property for the first time via auction. It was the first time I had sold through the process and Jake from Auction House was very helpful and supportive throughout the process and understanding of the changes I wanted to make to the marketing collateral etc. I achieved a result which I was very happy with. Will definitely be using Auction House again.

September 10, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Amir, great to hear of your successful sale with the help of Jake in our London team, thanks very much for taking the time to leave a review! Best, Auction House

Rated 1 out of 5 stars

Yesterday the guide price for lot 4 was…

Yesterday the guide price for lot 4 was £150000, this evening has the guide price is set at £220000. Similarily Lot 6 the guide price has gone up from £140000 to £200000.
Is that logical? Is that new scamming technique.
why waste buyers time?
Avoid them.

August 5, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Thank you for your feedback. We appreciate the opportunity to clarify.

Guide prices can sometimes change before the lot is auctioned. In this case, the properties you have highlighted were adjusted because we received strong pre-auction offers.

By law, we are required to submit all offers to the seller and based on those offers, the seller may choose to raise the reserve price. As a result, we must adjust the guide price to reflect this.

We understand how frustrating this may be, but the sellers make these decisions and are outside our control. Our goal is always to maintain transparency and fairness throughout the auction process.

We would be happy to speak with you directly to discuss this further.

Kind regards
Auction House London

Rated 5 out of 5 stars

Puja personally was most helpful it’s…

Puja personally was most helpful it’s been a real tough time but pleased with the services

May 29, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi there, we are delighted to hear you have recieved such excellent support when working with Puha and Auction House London! Best, Auction House

Rated 5 out of 5 stars

great!

Puja kept me informed at every stage and consistently showed empathy and support during a very personal matter. She’s been great throughout!

May 29, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Kara, thanks for your excellent review! Best, Auction House

Rated 1 out of 5 stars

No reply

I’m really sorry to post this as i hsve bought a few properties through them.
However I am a seller now and all I am trying to do is put something in the next auction. However no one replies to your emails about new business. I have tried to contact Noah on numerous occasions .. it’s either no reply at all or a long delay so you miss the auction date

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I cannot thank Jamie and his team at Auction House London enough for the recent sale of my property. Everything was dealt with efficiently, swiftly and professionally. Nothing was ever too much trouble and their communication was fantastic. This has been my second sale through them, and I would most definitely go through them again. HIGHLY RECOMMEND!

April 23, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Donna, thanks for your excellent review! We are delighted that you received fantastic communication and professional service for the sale of your property. Best, Auction House

Rated 1 out of 5 stars

I don't know the reception can only…

I don't know the reception can only tell you to keep going to read legal documents. A job can easily pass to robot nowadays. They ask you to read those documents before you viewing. it is not before you want to purchase it. does it make sense?

March 7, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Thank you for your feedback. We appreciate all enquiries and always strive to provide as much information as possible. However, as an auction house, we do not draft the legal documents for each property. These are prepared by the seller’s solicitor. This is why we always direct potential buyers to the legal pack containing the most accurate and up-to-date details.

We understand this may not always be the response callers expect, but ensuring buyers review the legal documents themselves is a crucial part of the auction process. Transparency is essential to us, and we make legal packs readily available so that all buyers can make informed decisions before bidding.

We would be happy to assist further if you have any specific concerns or require guidance on where to find key details. Please feel free to contact us directly.

Auction House London

Rated 5 out of 5 stars

My first time buying at an auction

My first time buying at an auction and Auction House made it a very smooth process. Special credit to Georgia for her help all the way through the process. I will definitely be looking to buy from Auction House in the near future.

February 11, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Owen, we are so pleased we were able to help you secure your first purchase at auction. Looking forward to helping you purchase again in the future! Best, Auction House

Rated 5 out of 5 stars

Puja and team are second to none

Honestly what a ride… I had a gentleman try to buy before my property made it to auction and what a time waster he was. I can’t thank Puja enough for making it easy to deal with. Puja was polite, no messing and efficient.
I’d sell via London Auction based on first off Puja and secondly the rest of the team playing it perfectly. Well done and thank you.

February 13, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Stephen, thanks very much for your recommendation of Puja and London team, it's great to hear of your positive experience with them! Best, Auction House

Rated 5 out of 5 stars

Highly recommend Auction House London

I was recommended to this
Auction House and am glad I used their services. From the initial meeting they were very transparent and informative which put my mind at ease and made the decision to sell via them very easy.
Everything went better than expected.
Thanks for all your help and guidance during the process. Highly recommend Auction House London.

February 12, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Lesley, thanks for the recommendation! It's great to hear selling via Auction House London was an easy process. Best, Auction House

Rated 1 out of 5 stars

Left stranded

Attended an open viewing appointment at Crothorp Road in Northampton, the agent didn't show and people who had travelled from all over the UK were left not knowing what was going on.
We were told on the phone that another viewing window would be possible but then they have let us down again. Totally unprofessional

February 6, 2025
Unprompted review
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Reply from Auction House UK - Auction House London

We sincerely apologise for the inconvenience caused by our partner agent not attending the scheduled viewing. Unfortunately, as we work with an external agent, we were not made aware of this in advance, and we understand how frustrating this must have been for you.

We do appreciate your time and interest in the property and even though two other viewings did go ahead as planned, we regret that we were unable to schedule an additional viewing so close to the auction.

Please rest assured that we take this matter seriously and are working closely with our partner agent to prevent this from happening in the future. Once again, we truly apologise for any inconvenience this has caused. If there is anything further we can do to assist you, please do not hesitate to reach out.

Auction House London

Rated 4 out of 5 stars

Noah made process easy

Noah explained new online process in good clear English and agreed good terms of fees, I will stay in touch with them to get another property now that they have sold our property for the price we wanted

November 19, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi there, it's fantastic to hear you successfully sold your property at the price you wanted through one of our online auctions! Thanks for your feedback on the clear explanation of the system. Best, Auction House

Rated 4 out of 5 stars

I would recommend using them.

Auction House gave a professional service throughout the whole auction process. I followed their advice and a good result was achieved. I would recommend using them.

December 11, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Paul, it's great to hear you received professional service throughout the whole auction process! Thanks for taking the time to leave a review and the recommendation. Best, Auction House

Rated 5 out of 5 stars

I recently sold my property at Auction…

I recently sold my property at Auction House London. The team made the whole process smooth and were very professional dealing with any enquires I had. Andrew, the auctioneer has such energy and drive and really pushed to sell my property over the reserve. Very happy! And would highly recommend them.

Kim

November 13, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Kim, it's great to hear you had a smooth experience selling your property at auction for a great price! Thanks for the review and recommendation for Auction House London. Best, Auction House

Rated 1 out of 5 stars

Land South of crown road lot 169 being…

Land South of crown road lot 169 being auctioned december 2024. Buyer cannot gain a legitimate land registry title based on a map that a buyer purchased in july 2024. The auction house would have their fee, the seller the purchase price at auction but the buyer would have a worthless map title instead of land title. on 02/sep/25 Basildon council are today
cutting back trees on land apparently under ownership of greenfurb ltd. If it was owned by a private company they would not be carrying out maintenance. There are health and safety issues of dangerous trees on this land which have been advised to council by concerned residents.

November 28, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Thank you for your feedback on Lot 169, Land South of Crown Road, listed in the Auction House London December 2024 Auction.

We have reviewed the matter and confirm that the Ordnance Survey (OS) Map in the legal pack represents the future title plan. This will become the formal title plan once a buyer completes the purchase of the land. This is because the land has yet to be formally split, a process that will occur as part of the completion stage.

As you have highlighted, we recommend that all interested parties consult with their legal adviser to review the legal pack and ensure that they are fully informed of the process and implications of this arrangement.

Please do not hesitate to contact us if you require further assistance or clarification.

Auction House London

Rated 5 out of 5 stars

transparent Auction Experience

easy to sign up to Auction sale, fixed realistic guide achieved a better price

October 30, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Jeremy, thanks for leaving a review of the London team! Best, Auction House

Rated 5 out of 5 stars

Amazing service from Noah!

Working with Noah and Auction House London has been a seamless experience. Noah has been incredibly patient and professional with the sale of my flat and managed to achieve a sale price that exceeded my expectations. I can highly recommend Auction House London for their incredible service, outstanding knowledge and personable service. Thanks so much Noah and hope to work with you again soon.

November 22, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi, it's lovely to hear of the positive experience you had of selling at auction with Noah and the London team - thanks for taking the time to leave a review! Best, Auction House

Rated 5 out of 5 stars

It was a great experience although and…

It was a great experience and exciting too. The team at Auction House London were brill and very helpful. They kept me informed all the time and continued til the contract was exchanged.

October 15, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi, it's great to hear that you had a good experience of auction and that the London team kept you informed throughout the process. Thanks for leaving a review! Best, Auction House

Rated 5 out of 5 stars

Superb effort and advice provided by Auction House London.

Having had positive encounters with Auction House East Anglia, this was my first time dealing with the team at Auction House London. I was very impressed! From the start, Jamie provided excellent advice and made sure that all the boxes were ticked prior to the auction. This advice was often provided outside of business hours (a testament to his hard work and excellent customer service). I also need to thank Puja and Georgia, who provided extremely quick responses to my enquiries (despite having little direct involvement with my lot). The auctioneer, Andrew, did a superb job on the day. The effort of the team was massively appreciated, and I will be returning. There are many auction houses in London but I would certainly recommend this one.

October 15, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi Ben, its great to hear about your fantastic experience working with Auction House London, receiving quick responses and a great result on auction day! Thanks for the recommendation. Best, Auction House

Rated 5 out of 5 stars

very active team in your company and…

very active team in your company and pleasant people to deal with, very much recommended, thanks again the whole team

October 15, 2024
Unprompted review
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Reply from Auction House UK - Auction House London

Hi, it's great to hear you had a good experience dealing with the London team, thanks for leaving a review! Best, Auction House

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