Auction House UK - Auction House Scotland Reviews 

100
TrustScore 5 out of 5

4.8

Munro Place 42-46, building 3, G13 2UP Glasgow, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Auction House were great in selling what was a very unique structure, 4 underground chambers! They marketed it well and kept me updated and informed throughout the whole process. Everyone i dealt... See more

Company replied

Rated 5 out of 5 stars

From a sourcing point of view, John Loudon at Auction House Scotland is great. There maybe deals that are too far gone for your investors but we ended up getting our customer more at auction than the... See more

Company replied

Rated 5 out of 5 stars

Auction House Scotland did what they said they would do to assist me in selling my house at 14/16 Dovecot Park in Selkirk Scottish Borders, settlement date was on the 7th February 2025. What attracted... See more

Company replied

Rated 5 out of 5 stars

Can't recommend Auction House Scotland enough, I spoke with a guy called Jon Adams who gave me all the information I needed really helpful & he put me in touch with a solicitor who himself was a brill... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House

Written by the company

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Contact info

  • Munro Place 42-46, building 3, G13 2UP, Glasgow, Scotland, United Kingdom

  • 0141 339 4466

4.8

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(100)

450 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got me a buyer quickly (within days…

Got me a buyer quickly (within days actually).

December 6, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Steve, thanks for your 5-star review of our Scotland team! Best, Auction House

Rated 5 out of 5 stars

Auction house purchase

This auction company is night and day compared to some of the others! They were professional and efficient. Nicola responded promptly to questions and chased up documents. Jon who did the viewing was friendly and helpful. Really pleased with my new house too!

November 19, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi, thanks very much for leaving a review, we're so pleased that you had a positive experience of buying at auction with the Scotland team! Best, Auction House

Rated 5 out of 5 stars

Very nice and helpful contact.

Very nice and helpful contact.
George was very helpful and informed me constantly on the progress and went beyond.

October 28, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi there, it's great to hear you were kept informed at all times throughout the process! Best, Auction House

Rated 5 out of 5 stars

Jon from Auction house was exceptional…

Jon from Auction house was exceptional during our purchase, he was always available and helped us get an extension on completion which was vital for us!

November 22, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Joe, it's great to hear that you had a good experience of auction with Jon from the Scotland team, thanks for taking the time to leave a review! Best, Auction House

Rated 1 out of 5 stars

Complete Scam Atrists

Some of the worst customer service and experience i have had in the property business.
After agreeing terms and price then to be told the terms were not relevant. Then to have Auction House Scotland deduct fees from buyer and seller before completion even although this was never in my terms and never agreed was surprising.
Upon completion then I find out that despite AHS been given the keys they deny all knowledge of having any instructions.
What really was the icing on the cake was the fact that their representatives thought it was acceptable to try to contact my solicitor directly to push the process along to their tune.
Although the manor in which they dealt with my frustration via a chain of condescending emails could possibly have been the most frustrating.
If you are looking to waste money, time and pay percentages to be treated like a p*rick then these are your guys.

November 15, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Thank you for sharing your concerns. With regards to your claims, there was a pre auction offer made, which you accepted under auction terms. At no point were you advised that the auction conditions were not relevant.

With regards to your fees, the standard process is to deduct your fee from your deposit and return your deposit to your solicitor on settlement. This is the process that was followed, as outlined in your signed contract.

We also speak to solicitors for regular updates for completion, again this is standard process. In this instance, the sale ran late and we were in communication to ensure settlement would take place. This was in your best interest. We are here to sell your property and to manage the process.

If you would like to discuss this you are invited to call the office or come in and meet with us.

Auction House Scotland

Rated 5 out of 5 stars

I can't thank AHS enough

I can't thank AHS enough, especially John Loudon, he was excellent throughout the process from start to finish, he was always kind and decent and any questions or worries I had, he answered and reassured me. I would definitely recommend AHS

October 10, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Hazel, it's great to hear of the excellent experience you had with John and the Scotland team. Thanks for the recommendation! Best, Auction House

Rated 5 out of 5 stars

From a sourcing point of view

From a sourcing point of view, John Loudon at Auction House Scotland is great. There maybe deals that are too far gone for your investors but we ended up getting our customer more at auction than they were at agreed price with investor market. Great fees paid back as well, better than any co-sourcing fees 👍🏻 I’d highly recommend Auction house Scotland, however my dealings with John in particular were great! Hopefully do some business either way shortly!

August 1, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Steven, thanks for taking the time to leave this fantastic feedback! We look forward to working with you again. Best, Auction House

Rated 5 out of 5 stars

Great job Auction House.

After being recommended to contact Auction House, I was led though the process of auctioning my property by John. The procedure was very straightforward and any questions answered promptly. I was kept informed at all times of how it was proceeding. On the day of the auction I was promptly informed of the selling price and prompt payment was made.

July 25, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Eric, thanks very much for leaving such positive feedback about John from the Scotland team. It's great to hear that you had a good experience of the auction! Best, Auction House

Rated 5 out of 5 stars

Love working with John & the team at…

Love working with John & the team at AHS. Always happy buyers and sellers and a very important part of my business.

September 30, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Matt, thanks for this excellent review for the team at Auction House Scotland. We look forward to continuing to work with you! Best, Auction House

Rated 5 out of 5 stars

Groundbreaking experience

Sold my parents' house via Auction House. They spoke to me about everything involved, told me the costings for using their service, and contacted regularly. They even reassured me and told me not to withdraw from auction when offers were coming in, and I was glad I followed their advice and guidance. Many thanks to Nicola, John and Mandy for all their help!

August 22, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Jamie, it's fantastic to hear about your successful experience selling your parents' house through Auction House Scotland! Thanks for taking the time to leave your feedback. Best, Auction House

Rated 5 out of 5 stars

Extremely good experience

I had already tried to sell the house through two well-known national estate agents, one where I was met by complete ineptitude and the other with lots of viewings by quite unsuitable buyers. I turned to Auction House Scotland on the recommendation of a property blogger after contacting several auction companies.

The whole experience was excellent, from quick listing to sale. The Sales Negotiator, Nicola, was outstanding, completely organised, always quick to respond to questions, following up when she said she would and, most importantly, only sending qualified prospects to view the property, particularly appreciated as I had a 200 mile trip to do the viewings.

In the end the house was sold via a standard offer (at my asking price) rather than by auction as the buyers first had to sell their own house and required a mortgage. Entry for the buyers was achieved just over two weeks from a conditional offer being made. I doubt this would have been possible without Nicola. Obviously solicitors were engaged by both buyer and seller but when either side needed information in a hurry it was Nicola we called. I hope she is as appreciated by her employers as she was by me.

The fee was more than the other estate agents were going to charge but Auction House Scotland achieved a sale, the others did not. I have no qualms about recommending them.

September 19, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Douglas, thanks very much for leaving such a glowing review of Nicola in the Scotland team. It's great that you achieved the sale of your property and had a positive experience of the process. Best, Auction House

Rated 5 out of 5 stars

Great service and communication

Put in a pre auction offer and it was accepted. Communication was very good and efficient. Everything sorted and I’ve got the keys for the house within two weeks of my offer being accepted.

Very happy

September 3, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Seb, thanks for taking the time to leave a review. It's great to hear that you were very happy with the service you received from the Scotland team. Best, Auction House

Rated 1 out of 5 stars

Empathy of leeches

This company ran an auction with several technical faults took deposit and then persisted to say was not there problem we couldn't bid, your system failed and not the first time, a house sold for 75000 while bidders willing to pay 100000 disgusting behaviours from staff

August 22, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Many thanks for your review although we were extremely perturbed to read the contents. We can confirm that technical issues were experienced on the 22nd August but regretfully only discovered following completion of the auction. The technical issues were absolutely not the fault of the Auction House Scottish team since they had no control over the situation and this fault effected only a very small number of prospective bidders who had registered to bid. Auction House has since identified the issue, taken action and as a result have suspended use of the bidding platform used and have reverted to the bidding platform operated by the EI Group who have successfully been providing technical services to auctioneers across the country for several years.

Again, we sincerely apologise for the frustration this must have caused but hope you will be comforted to some degree in that remedial action has been instigated very quickly following this unfortunate situation.

Rated 5 out of 5 stars

First class experience from Jon Adams & the team

First class experience from Jon Adams & the team during my recent purchase .

Many thanks

Alexander

August 9, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Alexander, thanks for your lovely review of the service you received from Jon and the whole team at Auction House Scotland. Best, Auction House

Rated 5 out of 5 stars

Good and fast communications

Good and fast communications. Easy to deal with. Would not hesitate to use again.

Thanks.

June 7, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Ian, thanks for your positive review, and great to hear of your positive experience with Auction House Scotland. Best, Auction House

Rated 5 out of 5 stars

Purchase of Red Road cottage

Can't recommend Auction House Scotland enough, I spoke with a guy called Jon Adams who gave me all the information I needed really helpful & he put me in touch with a solicitor who himself was a brilliant guy taking on the job at such short notice. Excellent thank you very much. Leon

August 8, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Leon, thank you for leaving such a positive review. It's great to hear of the help you received from Jon at Auction House Scotland. Best, Auction House

Rated 5 out of 5 stars

We have sold a property through Auction…

We have sold a property through Auction House Scotland which was far away from us. They have swiftly marketed the property, conducted the viewings, followed up the leads and concluded the sales.

August 2, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Mohammad, thanks for your great feedback regarding Auction House Scotland! We are pleased we were able to help you quickly sell your property. Best, Auction House

Rated 5 out of 5 stars

Very good service

Very good service, we sold our flat for more than expected
Thanks for all your work

August 2, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Stuart, thanks for sending your feedback, it's great to hear that Auction House Scotland gave you very good service. Best, Auction House

Rated 5 out of 5 stars

Great Auction and great service and…

Great Auction and great service and fast service thanks John

July 11, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Ernest, great to hear you had fast service from John and the team at Auction House Scotland! Best wishes, Auction House

Rated 5 out of 5 stars

Nicola and Johns kept me up to date at…

Nicola and Johns kept me up to date at all times and it was an extremely smooth process and would highly recommend their services. Communicated throughout and have high standards.

Gerald and Julie

June 6, 2024
Unprompted review
Auction House UK - Auction House Scotland logo

Reply from Auction House UK - Auction House Scotland

Hi Gerald and Julie, thank you so much for your lovely review of Auction House Scotland and the team. We are so pleased to hear you found the process smooth, and we appreciate your recommendation.
All the best, Rachael

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look