Auction House UK - Auction House South West Reviews 

From the 1st meeting with Katie I felt comfortable to put the land sale in her hands. Everything was dealt with in a hassle free and timely manner with everything explained along the way. Many thanks

Terrible service: a visit to their website to view one of their listings results in a torrent of nuisance emails pestering me to progress my enquiry which is very worrying. When one contacts them by messenger about it, they just send an auto-reply. When one contacts them by email about it, they just ignore you. It's not a very personal, or professional, service.
19/08/26 - Update- further to their reply, I have contacted them (after 3 weeks I hope third time lucky !) to ask for an explanation regarding the unsolicited emails: I shall post a further update when/if I have one.

We had the desire to dispose of a property quickly so considered selling at auction. From what I could see Auction House is at or near the top when it comes to property auctions in the UK. Things went as quickly and as smoothly as hoped. Katie was excellent throughout the process, as were the rest of the team. Ours was not a typical auction property so Katie had to work harder to explain the situation to potential buyers, which she was doing right up to the last minute of the auction, and with success.

We'd considered the pros and cons of selling a fairly standard house at auction. It was a comfort that right from the beginning Katie did a perfect job of explaining the situation in a very balanced way so that we wouldn't have any unrealistic hopes of the outcome. We really got the feeling that her top priority is to look after the sellers and buyers through complete openness and honesty. That's very refreshing as she was presenting nothing but facts, figures and examples instead of employing the usual worn out transparent sales tactics which I don't respond well to at all.

Thanks again team!

We chose auction house because we wanted a quick sale,katie looked after us very well and was available on her mobile when we needed her.a very good experience

Fantastic people and informative from Keely, Abi and Katie. I recommend anyone who wants to find gems from Auction House.

I would 100% recommend Auction House.
A very daunting time, selling our late father’s house was handling with respect, professionalism and friendliness.
I rang Katie at 6pm on a Wednesday evening, and straight away I was put at ease. Everything was explained clearly, and she met with us the next morning. Photos were taken that day, and by the Monday, the house was on their website, and also on Rightmove.
We communicated regularly via phone and messages. There was a lot of interest before the auction, and she guided us carefully throughout. We had a pre- auction offer and Katie advised, with her unlimited experience and expertise, and we accepted a pre-auction offer well above the reserve price.
Nothing was too much. My silly questions were answered without judgement and with clear explanations.
Katie understood my work commitments and spoke to me during evenings, so nothing felt pressured.
Katie handled everything until the exchange date. Everything was handled professionally, but most importantly for me, with kindness.
If you have any doubt about whether you should use this company, you will not be disappointed.

Buying at Auction by definition is tricky but communication was good throughout the process. Staff were friendly and pleasant to work with.

We were very happy with our experience of buying with Auction House South West. What enhanced the process was the help and guidance of Katie Roberts, she was super helpful at every stage of the process, from communicating with us by email and phone before we visited the property, meeting us when we there and advising on the best way forwards with our eventual bid. Thank you.

Great service throughout, very easy to communicate with and very responsive. Katie gave great advice and was a reassuring presence. Everything was carried out in a timely and efficient manner, I would highly recommend.

Fantastic with customers very helpful and keep you relaxed as a first time buyer couldn’t recommend anyone better.

Chris and all the staff at Auction House are very professional and extremely helpful

This was my first time selling at auction. Katie, the local rep, clearly explained the process, advised on pricing, and kept in touch with the investors who had registered on the web portal. The livestream auction went well with some lively bidding (which was probably due to Katie's spot on pricing advice to me and her keeping in touch with the investors). The auctioneer was very well briefed on the lot and worked really hard to get the bids in with the hammer falling on a price higher than I was expecting.

Super efficient from start to finish. Chris did exceptional job of communicating throughout the process, following through and making the deal happen.

I received fantastic service from Chris and the team at Auction House. Communication was spot on and I’ll definitely be using their expertise and experience again when buying and selling property in the future.

Excellent customer service and guidance throughout the process. Katie was efficient and Working with me all through the auction process. I was constantly kept up to date and in contact throughout.

Auction House South-West and in particular Katie Roberts have been excellent to work with in selling our property. Clear and concise at all times they made a stressful time a whole lot less so. Thank you.

Fair fees. Cood communication and keep sellers half-honest !!

Katie Roberts, Business Development Manager - Cornwall at Auction House South West was efficiency personified and made the whole process of planning for an auction bid and dealing with formalities post auction as easy as it can be with something potentially so complicated.

Easy to deal with easy to bid
Pleasant people

Bought a property through Auction House which has been a very good experience. I would like to thank Katie for managing the sale, she was always easy to reach, extremely professional and went over and beyond to help with our queries. Would recommend this company and Katie.