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See what reviewers are saying

Rated 5 out of 5 stars

How clever! It really does give me clearer-sounding calls that are easier to hear. If you're after better clarity or volume, then definitely worth trying this service before you resort to testin... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently, after many years, been able to hear voice phone again, since having a cochlear implant. I still found the sound quality not quite as good as I wanted, with men’s voices especially... See more

Company replied

Rated 4 out of 5 stars

As a hearing aid wearer(2) Audacious was recommended by a comparison web site as being able to tune your phone speaker to your hearing. I got the SIM and yes I took a hearing test and it did make my... See more

Company replied

Rated 5 out of 5 stars

I bought an Audacious mobile SIM for my father who uses hearing aides and finds it difficult to hear on the phone; I want to speak to him more often. They offer a tailored hearing profile through an... See more

Company replied

Company details

  1. Mobile Network Operator
  2. Deaf Service

Information provided by various external sources

Our mission is to deliver clearer mobile calls to people, empowering everyone to be part of the conversation. That's why have created world first technology that personalises your mobile calls to suit your hearing.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Easy switch

Easy switch. Good to have a supplier that can be reached by phone if you have any queries.

January 27, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi William,
Thank you for your review. Its great to know that our Help Team have been easily accessible for you!
Thank you, Emily

Rated 5 out of 5 stars

Great service which has made phone…

Great service which has made phone calls with family and friends much clearer.

January 22, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Debbie,
Thank you for review. Its great to hear that our service has made your mobile calls with your family and friends much clearer.
Thank you, Emily.

Rated 3 out of 5 stars

clearer instructions needed for me over 60 yrs

I had support in order to help me with to do the hearing test. We both found the instructions needed to be clearer and a page follower like you have with buying tickets.
I am not very tech savvy these days.

January 21, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Katrina,
Thank you for your review. I will pass this comment over to our team to take into consideration when updating our Sound Check in the future. Enjoy your clearer mobile calls!
Thanks, Emily.

Rated 5 out of 5 stars

This is such a well thought through…

This is such a well thought through service, designed by someone with hearing loss for others with hearing loss. The software has been developed by someone with hearing loss, who can really appreciate the difficulties that presents, so fighting from their corner! From my first encounter with Audacious, staff have been helpful, interested, encouraging and personal. This network could open so many doors to so many people around the world who currently live in silence and offers the chance of independence and privacy.

January 16, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Sally,
Thank you so much for your review. We love to hear about how our technology is making a difference and that our wonderful Help Team have supported you. Enjoy your clear calls!
Thank you, Emily.

Rated 4 out of 5 stars

You never know who you'll bump into in a shopping centre... (for me an audacious enterprise!)

Very interesting and innovative idea. I think this can have much benefit on society. I hope this will augment and bear much fruit. This is especially useful for me as I sometimes find it difficult to hear on the phone and that can be a source of anxiety. Also, this is particularly interesting as I am a medical student and have recently attended some lectures on hearing (3 lectures) so this a nice example of the field of hearing being applied to the specific field of mobile technology. Thanks very much to Paddy and Harry for their help today; it has been a fascinating and enriching experience. Many thanks, I wish you all a merry Christmas and every success for the future!

January 7, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Timothy,
Thank you for your review. It's great to hear that you think our technology is useful as hearing on the phone can be an anxious experience. I will be sure to pass your thanks on to our High Street Team!
Thank you, Emily.

Rated 5 out of 5 stars

Everything was done well

January 6, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Mollie,
Thank you for your review. I'm glad that you're enjoying your service from Audacious.
Thank you, Emily.

Rated 5 out of 5 stars

Very polite

Very polite, honest and knowledgeable staff and clearer quality calls. Best service value for money.

January 6, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi BinderSingh,
Thank you for your review. I'm happy to hear that our staff have been helpful to you and that you're enjoying your clearer calls.
Thank you, Emily.

Rated 5 out of 5 stars

This may be a new company but it…Does more than it says on the tin!!

This may be a new company but it deserves to go a long, long way. The product is incredible, giving me access to the telephone for the first time in many years. Only those who have had to get neighbours or friends help them to get something as simple and personal as a Doctor's appointment can know how much it means to pick up a telephone and understand what is being said.
BUT, not only a great product but fantastic customer service that goes far beyond the highest of expectations. My thanks to Ryan, who not only was astute enough to recognise that my problems with the sound test system were real, but also took them back to his Tech.team to be resolved, not only for me but for others with similar issues.
Finally, not only a great product, great service but also a great price. Their standard price was 2.5 times cheaper than my existing contract, offered better data plan and was on a one month rolling plan with no early exit penalties or minimum contract period.

IN SHORT - WORTH YOU LOOKING AT SERIOUSLY

January 6, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Mr & Mrs H,
Thank you for your review and recommendation of our service. It's fantastic to hear that our product is really helping to make mobile calls clearer for you and that you can now use your phone again. I will also make sure to pass your thanks on to Ryan.
Thank you, Emily.

Rated 5 out of 5 stars

Easy to follow sound check and has…

Easy to follow sound check and has definitely improved the sound clarity on my phone calls a lot! Really impressed.

January 3, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Jodie,
Thank you for your review. It's great that you've found our Sound Check easy and that you're now having clearer mobile calls.
Thank you, Emily.

Rated 5 out of 5 stars

Audacious Mobile

My initial interview with your representative Max was a surprisingly pleasurable one. He was Pleasantly Courteous; Polite; Knowledgeable of your product and NOT PUSHIE. BUT the most appreciated aspect of our interview was to find that on becoming aware of my progressive hearing loss, he showed that, very rear trait of caring. Thanks Max.

January 2, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Mr Ragnauth,
Thank you for your review. It's wonderful to know that you found your time with our High Street Team a great introduction to our service. We will make sure to pass this feedback over to him!
Thank you, Emily.

Rated 1 out of 5 stars

Technically lacking

Very, very disappointed. I have had technical problems since signing up such as multiple call fails, incorrect number messages, call drop outs and long time to connect calls or call fail message. In addition, so many people ringing me could not be connected and no notifications of missed calls came through to me.
The technical side of this carrier is not acceptable and is not fit for purpose. I have been in constant touch with c/s and they cannot offer a solution. Changed SIM cards and exactly the same problem exists. Decided to go back to Vodafone and they informed me that I would have to give 30 days notice, but offered me £5 off my bills....an absolute insult!
Get your act together Audacious or you will be found out for the shortcomings in your offerings. I could not recommend this network to anyone.

January 1, 2020
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Keith,

I'm sorry to hear about your issues with our service. We are aware of these problems that you've been having and we are in the process of investigating the causes so that we can resolve this as soon as possible.
If you contact our Help Team on 0330 135 8921 or 150 from your Audacious SIM they will be able to instantly release you from your contract.

EDIT: I would just like to update that we've found the cause and have resolved these call problems.

Thank you, Emily.

Rated 5 out of 5 stars

Good service

Good service. SIM card arrived promptly, telephone help with setting up was patient. Carrying out the hearing test was easy and can be done as often as you want.

December 24, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Andrea,
Thank you for your review. It's great to know that our team were helpful with setting up your account and that you found our Sound Check easy to take.
Thank you, Emily.

Rated 4 out of 5 stars

NHS Audiologist signposting patients

I have tried this service myself as despite having normal hearing I felt there was an improvement. I find the idea/technology very impressive and I am actively trying to signpost my patients towards this. Keep going!! I am hoping you'll receive more reviews from patients.

December 24, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi D.Cooper,
Thank you for your review and for directing your patients to hear the difference that our technology can make! If there is anything you need to help your patients further, please don't hesitate to contact us.
Thank you, Emily.

Rated 1 out of 5 stars

Still unable to phone out

December 13, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Christine,

I'm sorry to hear that you're having trouble phoning out. We would like to help you with this as soon as possible. Please contact our Help Team on 0330 135 8921. Or you can contact us here: www.audacious.co.uk/contact.

EDIT: I have looked into this problem for you Christine and I can see that on the 12.12.19 we were informed that this issue has been solved. If you are still having problems phoning out please contact our Help Team as above.

Thank you, Emily.

Rated 5 out of 5 stars

Normal hearing - excellent results!

My hearing is almost normal but Audacious makes a noticeable difference to my calls in noisy places - much more crisp, and it costs me a lot less effort to follow the conversation, leaving me more time to consider my responses. I didn’t realise how much I had to concentrate before just to hear what was being said.

December 9, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Lorraine,
Thank you for your review. It's great to hear that you're enjoying our service, and that it makes such a difference to you!
Thank you, Emily.

Rated 5 out of 5 stars

Good service and signal

Had problems with my contact at ID no signal so looked at this for me new company Audacious. They had a special of 1£ a month taster. This enabled to see if the signal was good. It is and even you can call customer service easily if needed based in the UK too a plus.

December 6, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Kevin,
Thank you for your review. Glad to hear that you're finding your signal better with Audacious and that our Help Team have been useful for you.
Thanks, Emily.

Rated 5 out of 5 stars

About time

Really easy to set up. Brilliant service offering

December 5, 2019
Unprompted review
Audacious Mobile logo

Reply from Audacious Mobile

Hi Varsha,
Thank you for your review, great to hear that you found our service easy to set up. Enjoy your clearer mobile calls!
Thanks, Emily.

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