Audika - Aberdeen Reviews 

175
TrustScore 5 out of 5

4.9

21 Summer Street, AB10 1SB ABERDEEN, Aberdeenshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Carol-Anne was very helpful, kind and professional. It’s a pleasure to attend a hearing review with her.She patiently answered my questions and gave positive suggestions. I will recommend Audika in... See more

Rated 5 out of 5 stars

Very friendly, make you feel at ease and explain step by step exactly what is happening. Also never seem to try and rush you through. Would highly recommend.

Rated 5 out of 5 stars

Donna treated us with kindness and a lot of patience. We felt no pressure and made the right decision for us. Everything was carefully explained including going through the hearing test with gr... See more

Company replied

Rated 5 out of 5 stars

An appointment for microsuction to remove ear wax was followed the next day with a hearing test. Both times the Hidden Hearing staff were very helpful and informative. The receptionist managed to get... See more



Contact info

  • 21 Summer Street, AB10 1SB, ABERDEEN, Aberdeenshire, United Kingdom

  • 01224 626630

4.9

Excellent

TrustScore 5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(175)

4,800 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had my hearing aids for several…

I have had my hearing aids for several weeks now and the difference it has made is unbelievable I had no idea how bad my hearing was it has changed my life totally Donna was absolutely amazing explaining every step along the way very professional and also caring Heather was very friendly and on hand with coffee I would certainly recommend Hidden Hearing to anyone

April 29, 2025
Unprompted review
Rated 3 out of 5 stars

In view of various issues including my…

In view of various issues including my age it enabled me to establish what I require at the present time

June 11, 2025
Audika - Aberdeen logo

Reply from Audika - Aberdeen

Thank you for your review. We are pleased that we were able to help.

If you need anything further from us, please do not hesitate to reach out.

Kind Regards,

Customer Services

0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Donna is a very competent hearing aid…

Donna is a very competent hearing aid dispenser and extremely knowledgeable. Takes time to explain in depth

February 18, 2025
Unprompted review
Audika - Aberdeen logo

Reply from Audika - Aberdeen

We say that Donna is like part of the furniture at Hidden Hearing now - so many of our Hearing Aid Audiologists are actually - we know that goes a long way when patients experience the benefits of their knowledge, skills, patience, competency and professionalism. Thank you so much for leaving Donna a review - this goes a long way for us too.

Naturally, if the team here can assist with anything, please do not hesitate to contact us.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Ear wax removal

The doctor, Teresa was very bubbly and made me feel comfortable and did a great job my ear was very blocked up and it took a while but my hearing has never been better

March 28, 2025
Rated 5 out of 5 stars

Very positive experience

My experience of dealing with Hidden Hearing compared to my previous hearing clinic was very positive. I felt that the service was more comprehensive, and the advice I was given appears to be more tailored to my needs than I have previously experienced.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

The company’s staff.

The most important aspect of hidden hearing is the wonderful staff. Cady has been to our home on a few occasions and impressed us by her friendly manner and excellent knowledge.
We are both extremely happy with the service.

March 12, 2025
Rated 5 out of 5 stars

Personalised Care for Everyone by Experts

I have been supported by Hidden Hearing for many years. They provide an excellent individualised service whether it be through their thorough testing procedures or clear advice on the most suitable hearing aid. Prior to testing the client is informed of the process and then clearly shown the results on screen with comparison with previous tests. Added of course with a very warm welcome and a comfortable environment.

March 11, 2025
Rated 5 out of 5 stars

Friendly

Friendly, welcoming, professional with clear and informative service.

March 11, 2025
Rated 5 out of 5 stars

Donna treated us with kindness and a…

Donna treated us with kindness and a lot of patience. We felt no pressure and made the right decision for us. Everything was carefully explained including going through the hearing test with great skill.

Donna displayed a wealth of knowledge and experience and because she too manages hearing loss we felt completely understood.

Every question was answered clearly giving us time to ask any further questions were had. A 100 % experience.
We love the after care service First Class

March 6, 2025
Unprompted review
Audika - Aberdeen logo

Reply from Audika - Aberdeen

We are so pleased to read your review - thank you for taking the time to leave this.

It's great that you experienced our First Class service from the Aberdeen clinic and were treated with the kindness and patience we would expect. Donna's expertise and understanding are often noted as exemplary and it's wonderful you experienced this on your visit too.

Naturally, if we can do anything to assist you going forward, please do not hesitate to contact us.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Good experience

Carol-Anne was so nice and very helpful. She explained everything very clearly. The receptionist ( who's name I can't remember) was also very nice. Such a difference from previous experiences I had when I attended ENT department at hospital a few years ago. I was a bit apprehensive before I went to Hidden Hearing but very glad I went.

February 27, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look