Audika - Aberdeen Reviews 

175
TrustScore 5 out of 5

4.9

21 Summer Street, AB10 1SB ABERDEEN, Aberdeenshire, GB


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Rated 5 out of 5 stars

Carol-Anne was very helpful, kind and professional. It’s a pleasure to attend a hearing review with her.She patiently answered my questions and gave positive suggestions. I will recommend Audika in... See more

Rated 5 out of 5 stars

Very friendly, make you feel at ease and explain step by step exactly what is happening. Also never seem to try and rush you through. Would highly recommend.

Rated 5 out of 5 stars

Donna treated us with kindness and a lot of patience. We felt no pressure and made the right decision for us. Everything was carefully explained including going through the hearing test with gr... See more

Company replied

Rated 5 out of 5 stars

An appointment for microsuction to remove ear wax was followed the next day with a hearing test. Both times the Hidden Hearing staff were very helpful and informative. The receptionist managed to get... See more



Contact info

  • 21 Summer Street, AB10 1SB, ABERDEEN, Aberdeenshire, United Kingdom

  • 01224 626630

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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4.9

All reviews

(175)

4,820 reviews in the last 12 months

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Rated 5 out of 5 stars

Callum at Hidden Hearing was great!

Callum at Hidden Hearing Aberdeen was fabulous! He took his time and explained everything as he gave me a very thorough exam. He was very knowledgeable and gave me several very helpful suggestions. The best audiologist appointment I have had. I will be going back to Hidden Hearing for all my hearing aid needs.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly welcome.

Friendly welcome, professional in all aspects of appointment hearing test was very interesting with new camera to look inside the ears. Very happy overall.

August 10, 2024
Rated 5 out of 5 stars

Fantastic service from the minute I walked through the door

The best experience I have had from start to finish any where I have been to in the UK.Over the decades and between London and Aberdeen I have been to hospitals, Gp s surgeries etc to have my ears looked at and the wax removed, no one has been more thorough and shown as much care as Teresa. She even arranged an aftercare appointment to make sure everything is ok- she s a first class amazing professional!!! A really great experience as she talked through what she was going to do and what to expect. I was then shown the before and after of my inner ear- a first for me. I m really impressed with the service. A shout out to the lovely lady manning the front office- amazing approachable and friendly.

July 28, 2024
Rated 4 out of 5 stars

Laura was very good and very helpful…

Laura was very good and very helpful with my mother who has dementia. Unfortunately my mother only has partial hearing in one of her ears and no hearing in her right ear. The left ear was full of wax which Laura was unable to help with other than advise us to request another appointment for wax removal therefore only four stars.

June 28, 2024
Rated 5 out of 5 stars

A professional team.

The professionalism of the team in Aberdeen was outstanding. However I do have reservations about the overall administration. Shortly after my visit I received a reminder that I have an appointment soon. That appointment is in June 2025.

June 25, 2024
Rated 3 out of 5 stars

Disappointed

May 25, 2024
Audika - Aberdeen logo

Reply from Audika - Aberdeen

Good afternoon, Mr Madigan,
Thank you for your review. We are sorry to hear you are disappointed.
A member of our team will contact you to discuss. If we are unable to contact you today please contact our customer services team at your convenience on 01622 775191 / 0800 740 8796.
Please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 5 out of 5 stars

Thoroughness exceeded expectations

Warmly received by Pam, and then Donna ran through the process with very clear description of each step, being happy to answer questions and explain more. The tests were all executed exactly as she described. Donna’s review of the results and her recommendations were highly professional, and her passion for the science is clear. I felt very comfortable with the whole process and confident the results were accurately achieved. Highly recommended.

April 29, 2024
Unprompted review

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