Professional and friendly staff,nice atmosphere.Sean and Izzy made me feel like a valued customer,always ready to help.
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See what reviewers are saying
It was a great experience in see how my hearing is deteareating without knowing how far the clarity of the hearing aids when tryed
On entering the clinic was greeted by a friendly receptionist who made me feel very welcome. As I had arrived a little early was offered either a tea, coffee or water which I found to be very thought... See more
My experience with Hidden Hearing was excellent. From the moment my wife and I went in the door until we came out. Izzy on reception made us coffee and Sean, the audiologist, who was very profession... See more
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The utter professionalism of Shaun plus…
The utter professionalism of Shaun plus his very pleasant demeanour and straight forward approach
Was a very nice experience
Was a very nice experience. Glen the audiologist was very very nice and went through everything precisely and easily understood. Took his time and made me feel very comfortable nothing was a bother definitely 10 out of 10 I would say to anyone who needed hearing aids this company are the best. Also on the customer contact side Izzy the receptionist was lovely as well
I hearingenjoyed my annual checkup
I enjoyed my annual checkup, the secretary and lady who did the examination were very efficient and cheerful, and I am already looking forward to next year.
This was a very well informed meeting…
This was a very well informed meeting and everything was explained in a detail that was easy to understand. There was no hard sell, and we were given time to consider our options.
Excellent service and advice.
Staff were fantastic and really helped…
Staff were fantastic and really helped me on a “bad” day!! Especially Izzy!
Professional and very informative.
Professional and very informative.
Took time and care with check up.
Consultant was thorough and helpful…
Consultant was thorough and helpful during my appointment.
Very good staff appointment on time
Great service
Appointment time error by me quickly dealt with
I arrived much too early for my appointment but was taken 20 minutes ahead of my time. My test and hearing aid refurbishment was done speedily. All in all. very good service by all concerned.
Hearing test and fitting
Went to our hidden hearing practice in Ayr as my hearing was getting bad was very impressed by the practice and the professional way I attended to from start to finish I was informed what was going to happen with my hearing test and my wife was there to help with the test over one hour to complete the test from start to finish so was not rushed at all and you get the results of your test right away the next day had another appointment to fit my new hearing aids the next day Shaun who was fitting them for me took his time and showed me how to fit and generally look after them absolutely brilliant service and a great after service is included cannot praise this practice enough and would highly recommend them
Five star service
I have had a few appointments with Shaun Young at hidden hearing in ayr . I cannot complain about the service that I have received. The staff are professional and pleasant I would definitely recommend hidden hearing in ayr .
Isabel and Sean are always very helpful…
Isabel and Sean are always very helpful and considerate can't ask for a better service
Staff are friendly and helpful!
My experience was great with this…
My experience was great with this company as they are very efficient friendly and on the ball they come to your house which is a big bonus probably to a lot of people as an individual I have put this off lots of times because I needed to go somewhere so impressed with them
Staff were very nice and helpful
Staff were very nice and helpful. Fully explained the procedure. Would certainly use again if required,
Hidden Hearing Ayr
Hidden Hearing Ayr
When my hearing aids needed repair the staff at hidden hearing Ayr were so helpfull in getting me a temporary set so mine could be sent away.
The communication is key…
The communication was outstanding especially from Shaun who conducted my test. Many thanks .
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