Audika - Barnstaple Reviews 

172
TrustScore 5 out of 5

4.9

24 Boutport Street, EX31 1RP BARNSTAPLE, Devon, GB


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Rated 5 out of 5 stars

A very thorough examination, followed by a recomendation, of what is needed. After my tests, i was given a device to try, i was so shocked at how poor my hearing was. I ordered the recommended devices... See more

Rated 5 out of 5 stars

Always a nice experience to go to my appointment with Sean in Barnstaple. So very helpful and puts you at ease. Professional and friendly. Thank you Sean!

Rated 5 out of 5 stars

I am on holiday in North Devon and forgot to bring my hearing aid charger with me. Seeing that Hidden Hearing in Barnstaple were Oticon agents I enquired about buying a new charger from them. Not... See more

Rated 5 out of 5 stars

Recently I had my annual hearing test. Once again Shaun gave me his full and expert attention in his usual friendly manner. I can highly recommend Hidden Hearing Barnstaple. Please note, this review... See more



Contact info

  • 24 Boutport Street, EX31 1RP, BARNSTAPLE, Devon, United Kingdom

  • 01271 344841

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

4,739 reviews in the last 12 months

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Rated 5 out of 5 stars

Sharon has been an extremely helpful…

Sharon has been an extremely helpful and professional adviser. She has gone over and above to help me when I turned for help on holiday . ( my home HH office is St Albans ). I am very impressed.
Ian Watson

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Hearing Test

Seen 5th September in Holsworthy by Shaun. Very professional and thorough tests. Well explained problems and choices going forward to improve my hearing. Phil Lewis

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very friendly, and knowledgeable.
Made us feel very welcome and not pushed into buying anything
Seen before appointment time
Very thorough test and all part thoroughly explained
Highly recommend Hidden Hearing

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

All round excellent service

Prompt service, easy booking online and Suzanne had a lovely, reassuring manner which helped me to feel calm and well cared for. She kept me informed about the process as it went along and I felt so much better after having ear wax removal - thank you so much.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Reassurance with a smile.

So thorough with personal check on hearing and an overhaul of my devices. A reassurance that no matter what the problem I was to call in at the office. I and my wife were delighted to get this reassurance.

August 14, 2025
Rated 5 out of 5 stars

Honesty with no pressure to buy

A very complete and well explained process by Shaun the Dispenser. There was no high pressure selling and the price includes future re-testing too. Sharon the Receptionist is helpful and Friendly, making the overall exercise, very pleasant.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Hidden hearing have helped my wife, Marion with her loss of hearing. The hearing aids are very good and the service from Shaun Samuels and the support from his backroom staff is outstanding. Thank you for all you have done.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

So helpful

I have been with Hidden Hearing in Barnstaple, Devon for two and a half years. I found everyone there extremely helpful and especially Shaun Samuels who has been wonderful, very thorough, obliging, and friendly. I cannot fault them.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

I have has been seeing Shaun for a few…

I have has been seeing Shaun for a few years now .Shaun is an example of good customer relations , instantly making you feel at ease and confident that I will recieve excellent Professional service and care.
The service he provides is outstanding and delivered with empathy and warm.
Thank you Shaun long may I be a client of yours
Mr Stephen Durk

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I called your branch in Barnstable…

I called your branch in Barnstable today regarding I left my hearing charger back home in Sandhurst Berkshire your colleague at your brain said that was not a problem. She could loan me one for a couple of days while I was down here. What a wonderful service. Sharon was lovely and friendly and couldn’t have been more helpful absolute lifesaver.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Shaun Samuels

I have had an appointment with Shaun Samuels this morning, he was incredibly helpful and informative, he has sorted the issues I was having with my hearing aids and also saved me money! Thanks Shaun

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic service.

What a fantastic service.
Not only a thorough examination but Shaun explained everything he was doing and what it meant.
I have delayed going to get my hearing tested due to the stigma and just putting up with bad hearing.
I would have gone to Hidden Hearing years ago if I'd had known the level of service I would have received and the damage I have been causing not getting my hearing checked out.

My advise to you would be, get a checkup as soon as you can.

April 30, 2025
Unprompted review
Audika - Barnstaple logo

Reply from Audika - Barnstaple

Shaun is a good egg - that's what we say in Customer Services. It's a delight to see that you experienced the same fantastic service so many of our Barnstaple patients tell us about.

We really do understand about the stigma and how long it can take for some people to reach out for help, even when they are experiencing a change in their hearing. We often liken it to an opticians visit at Hidden Hearing; so many of us will visit an opticians when we are struggling with our eyes but not necessarily visit an audiologist for our ears. Knowing that the right support and care is out there can really help with this though. That's why we take extra care in welcoming patients to our service, take the time to share our knowledge and provide the expertise people should expect.

We are pleased that Shaun did all of those things and of course, if we can do anything more to assist you in the future, please do not hesitate to let us know; we are happy to help.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

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