I was welcomed graciously by Guy thr hearing specialist He asked about my hearing and any difficulties I might have He tested my hearing and updated my hearing aids explaining my level of hearin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tom kavanagh is exceptional at his job as a hearing aid dispenser for Hidden Hearing. He has been visiting my Dad now for two years. Toms patience and expertise is outstanding… My father is 88 and co... See more
Very pleasant experience at Hidden Hearing Bromley today (Friday 13th - not an omen!). My ear care practitioner was Jessica and she was excellent. Very professional: explained everything first and th... See more
Excellent home service with Tom Kavanagh. Thorough, friendly and very knowledgeable. Hearing test was in-depth and revealed a surprising but very good result. Great product range and overall a very po... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear information and good advice
Alex was very professional and…
Alex was very professional and explained the procedure fully . He was careful gentle and exact. I particularly liked the before and after photos/video of my ear canal
Absolutely painless procedure. Ear wax removal. Recommended
On time appointment
On time appointment - no waiting, friendly reception, informative assessment.
6 October 2025
Very caring and through. But very careless in loosing my measurements in transit!?
Very caring and through. I was pleased with the service i received
.I am very upset and inconvenienced as my internal ear measurements were lost in transport. I have been requested to attend again for new measurements!!? However, I will attend as requested for new ear measurements.
Ear wax removal
Very professional and quick service company.
I booked for ear wax removal. The technician explained in great detail the procedure so I knew what to expect. They take before and after pictures using iPhone type technology and complete a hearing test.
I highly recommend hidden hearing
Everyone involved in sorting out my…
Everyone involved in sorting out my Mum's hearing test and hearing aids were very efficient, professional and friendly.
Very many thanks.
Very efficient service
Very efficient service. Polite, welcoming staff. Given advice and recommendations and key up to date with new equipment available.
Alex Rodrigues
I attended Hidden Hearing for ear wax removal. I have never had this done before so was a little nervous but Alex was great. He was reassuring, informative on the process and caring. Would definitely recommend
Five star service!
I've had trouble with a build up of wax in my ears since I was a small child and for years went to my GP surgery to have it removed until they stopped providing this service. However, it did me a favour! I've now found the best possible option - microsuction. Superior to irrigation in every way. Not painful and very effective. Just slightly noisy. Alex at Hidden Hearing is a star! Friendly, gentle and super-efficient - and a perfectionist. Thank you for a great experience.
Stress free ear care
Very pleasant experience at Hidden Hearing Bromley today (Friday 13th - not an omen!). My ear care practitioner was Jessica and she was excellent. Very professional: explained everything first and then was very gentle with the proceedure. She gave good aftercare advice as well. Nice clean premises and friendly staff- would recommend.
The hearing aid gentleman who called…
The hearing aid gentleman who called round was very efficient, and knew his job well, improving my hearing aids to a better standard than it was before, as my is have deteriorated slightly thank you very much for a very good service.yours Robert
Patience and calm.
Tom gives me lots of confidence by his calm and caring manner and expertise. He has the patience of a saint. As a result I have been able to persevere with my hearing aids which I have not found easy to deal with but I can now insert them with knowledge and confidence.
Great professional service and advice…
Great professional service and advice from a real expert. Superb all round care
Nice welcome from Helen,
Nice welcome from Helen,
Guy carried out his usual thorough check with his witty banter.
Both ears were cleared of wax
Both ears were cleared of wax. A friendly operative. Appointment on time. Good decor.
Efficient and professional from start…
Efficient and professional from start to finish of check up
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





