Audika - Cambridge Reviews 

109
TrustScore 5 out of 5

4.8

48 Regent Street, CB2 1DP CAMBRIDGE, Cambridgeshire, GB


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Rated 5 out of 5 stars

I was feeling very anxious when I arrived at Hidden Hearing, CAMBRIDGE as I had suddenly become completely deaf in one ear and had a long journey coming up. Anna, the Receptionist listen... See more

Rated 4 out of 5 stars

I had a problem with my right hearing aid and was able to book an appointment without having to wait too long. Sam was very helpful and patient and his adjustments enabled me to hear much better.... See more

Rated 5 out of 5 stars

Very thorough testing which showed slight hearing loss, but probably not enough to go for hearing aids at the moment. I was allowed to put the aids in and found them surprisingly comfortable, definit... See more

Rated 5 out of 5 stars

Matt Errington was so gentle and understanding Very careful & kind We felt very lucky having someone so good Ears are a sensitive thing and unless you have someone who knows what they are doing... See more



Contact info

  • 48 Regent Street, CB2 1DP, CAMBRIDGE, Cambridgeshire, United Kingdom

  • 01223 415025

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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4.8

All reviews

(109)

4,739 reviews in the last 12 months

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Rated 5 out of 5 stars

Mike

The Gentleman who carried out the test was very professional and explained in great detail all about the state of my ears in terms I could understand he was first class.

December 3, 2025
Rated 5 out of 5 stars

Outstanding Customer Care

I recently visited Hidden Hearing in Cambridge and had an excellent experience. Anna at reception was welcoming and efficient, and Sam, the hearing technician, was incredibly thorough, professional, and caring. Both of them made the process smooth and comfortable. Highly recommend their services!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love my visits to Hidden Hearing

Love my visits to Hidden Hearing
as soon as you walk in the door the receptionist is so welcoming, always greets you with a smile, and offers coffee, she is very helpful and informative,, thank you Anna you are amazing.
Sam, the Audiologist, he is extremely thorough and very helpful, whether you have an appointment or just pop in for slight adjustment, he is very informative, his advice is second to none, and puts you at ease.
If you feel you need help. With hearing at any level I strongly suggest you get to Hidden Hearing, you won't be disappointed.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sam the excellent hearing technician.

Sam the excellent hearing technician was very patient with me and I learned more still from him about his expertise. I am hoping to take advantage of the adaptability available for the live music listening setting on my Hearing Aid in the near future. Anna the receptionist was as always very helpful too.

November 13, 2025
Rated 5 out of 5 stars

Corran Atack has been excellent

Corran Atack has been excellent. I am elderly so it has been important to have a hearing aid professional who is trustworthy and patient as well as skilful, gentle and kind. It has been helpful to have Corran consistently from the initial assessment for the best hearing aids for me throughout regular testing and occasional adjustments. I recommend Corran. The support staff at HH are always polite and thoughtful about making and managing appointments too.

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

I had a problem with my right hearing…

I had a problem with my right hearing aid and was able to book an appointment without having to wait too long. Sam was very helpful and patient and his adjustments enabled me to hear much better.
My hearing test revealed a deterioration in my quality of hearing but this usually happens when you reach 80
I believe.
He also diagnosed a build up of ear wax in both ears and therefore booked a treatment session to remove it.

October 28, 2025
Rated 5 out of 5 stars

Called this morning as one of my…

Called this morning as one of my hearing aid support holders snapped, spoke to Anna on reception told her my problem she arranged an appointment for me with Sam the same day to fit new holders. Both Anna And Sam are very professional as usual, cannot fault either of them.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely kind and welcoming.

From the moment I walked through the door, I was made very welcome. Both the receptionist and Sam, the hearing specialist, were friendly, pleasant and extremely helpful.
Nothing was too much for them. A very relaxing experience.

July 23, 2025
Rated 5 out of 5 stars

I took my Mum to hidden hearing twice…

I took my Mum to hidden hearing twice for micro suction . Mum lives with dementia and Diane and Sam could not have made the process more pleasurable. Diane’s ability to put Mum at ease and reassure her was just what she needed. I would recommend them to anyone . Thank you so much

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Ear cleaning

Had an ear cleaning appointment with Diane Dorr. She was great and really friendly. Explained everything very well. The procedure was smooth and I can hear much better now. All done in less than half an hour. Got a complementary hearing test and ear drops too. Thank you so much!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing gives time to listening.

At every appointment I come away feeling that time and care has been taken to arrive at a full assessment. Everyone I've seen in the almost last ten years of being helped by Hidden Hearing (Sam Soar is the third) has been sympathetic and empathetic, as well as attentive. I've always been a little apprehensive at the thought of seeing someone new, but it's turned out well - the excellent standard has been maintained. Hidden Hearing gives a lot of space to listening and that is really reassuring.

April 9, 2025
Audika - Cambridge logo

Reply from Audika - Cambridge

This makes our hearts sing!

Thank you for being such a longstanding and loyal client for the last 10 years. It's not lost on us.

We know that Sam will be pleased to read such a wonderful review on how he is carrying the beacon in our Cambridge clinic now and Ellie and Tim (if our memory serves us right) would be honoured to be remembered for their excellent standards long after they have left.

We know that it can be a little daunting when your trusted practitioner moves on or retires and so we are pleased that you've experienced the same excellent service each time.

Naturally, if we can do anything to assist you before your next appointment, please do not hesitate to contact us.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

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