Audika - Cambridge Reviews 

109
TrustScore 5 out of 5

4.8

48 Regent Street, CB2 1DP CAMBRIDGE, Cambridgeshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was feeling very anxious when I arrived at Hidden Hearing, CAMBRIDGE as I had suddenly become completely deaf in one ear and had a long journey coming up. Anna, the Receptionist listen... See more

Rated 4 out of 5 stars

I had a problem with my right hearing aid and was able to book an appointment without having to wait too long. Sam was very helpful and patient and his adjustments enabled me to hear much better.... See more

Rated 5 out of 5 stars

Very thorough testing which showed slight hearing loss, but probably not enough to go for hearing aids at the moment. I was allowed to put the aids in and found them surprisingly comfortable, definit... See more

Rated 5 out of 5 stars

Matt Errington was so gentle and understanding Very careful & kind We felt very lucky having someone so good Ears are a sensitive thing and unless you have someone who knows what they are doing... See more



Contact info

  • 48 Regent Street, CB2 1DP, CAMBRIDGE, Cambridgeshire, United Kingdom

  • 01223 415025

4.8

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(109)

4,772 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was nervous at first but the…

I was nervous at first but the Gentleman that did my earing test was truly a proper professional.

At evert point he explained what he would be doing he reassured me that there was noting to be worried about.

March 22, 2024
Rated 5 out of 5 stars

Excellent Service!

I must give credit to Sharon and Diane in the Cambridge branch for squeezing me in for an emergency appointment - when there were no regular slots available. Diane made me feel totally at ease and did a great job of restoring my blocked ear - the day before I was attending a property investors conference. Thank you so much! I would highly recommend them.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Matt Errington was excellent 👌

Matt Errington was so gentle and understanding
Very careful & kind
We felt very lucky having someone so good
Ears are a sensitive thing and unless you have someone who knows what they are doing it can be a painful experience having ears cleaned yet Matt made everything such a painless breeze
Thanks Matt
Excellent job 👏

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

not only was it efficient and kind

not only was it efficient and kind, but its saved me money being able to be seen at home. the best news of all i didnt need hearing aids. I would be more than Happy to see Adam from cambridge again next year for a check up.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Support service

I particularly single out the after-sales service, which is all that could be desired. Requests for clarification of procedures, adjustments of hearing aids, wax removal -- all are dealt with promptly and efficiently, sometimes by whoever was on the switchboard, at other times by the excellent Ellie or Diane. An exemplary support service throughout November and December.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Oticon… invisible hearing aids & so much more

My husband & I recently acquired Oticon minirite R hearing aids, we have both found them amazing! Our hearing is now amazing, we take phone calls using them, we play music through them , they are so much more than hearing aids. Just one down side is the price, £5,799 for each set.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Diane Dorr in Cambridge is Fab!

Diane Dorr looked after me in the Cambridge centre on Regent Street. She was so lovely and professional, explained everything in great detail and made me feel really at ease. A great experience.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Hearing test

I enjoyed having my ears checked and was told my hearing was very good for a man in early sixties, found the consultant very helpful and easy to talk to, reception lady very friendly as well , definitely recommend

October 5, 2023
Rated 5 out of 5 stars

A1 service

A1 service. Sharon was extremely friendly and helpful. Adam was friendly, patient and efficient. Overall a great experience.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

First class experience.

From the greeting at reception for my wife to the consultant taking the hearing test with introduction and explaining the test and right up to the final,resulting in hearing aids giving me a first class hearing experience once again.

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

7 work days still no service disgrace…

7 work days still no service disgrace ng15 9hf

February 24, 2023
Audika - Cambridge logo

Reply from Audika - Cambridge

Good Morning,

Thank you for taking the time to leave your review and we're sorry to see that you have been waiting for service. We have passed your details onto the local branch so they can contact you ASAP to help you.

If there is anything else we can help with, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and we will be more than happy to help you.

Kind Regards

Hidden Hearing
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look