I was feeling very anxious when I arrived at Hidden Hearing, CAMBRIDGE as I had suddenly become completely deaf in one ear and had a long journey coming up. Anna, the Receptionist listen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a problem with my right hearing aid and was able to book an appointment without having to wait too long. Sam was very helpful and patient and his adjustments enabled me to hear much better.... See more
Matt Errington was so gentle and understanding Very careful & kind We felt very lucky having someone so good Ears are a sensitive thing and unless you have someone who knows what they are doing... See more
Very thorough testing which showed slight hearing loss, but probably not enough to go for hearing aids at the moment. I was allowed to put the aids in and found them surprisingly comfortable, definit... See more
4.8
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
7 work days still no service disgrace…
7 work days still no service disgrace ng15 9hf
February 24, 2023
Reply from Audika - Cambridge
Good Morning,
Thank you for taking the time to leave your review and we're sorry to see that you have been waiting for service. We have passed your details onto the local branch so they can contact you ASAP to help you.
If there is anything else we can help with, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and we will be more than happy to help you.
Kind Regards
Hidden Hearing
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk
Ear wax removal - Diane Dorr
Diane was very nice and helpful and made it an enjoyable experience.
February 8, 2023
Unprompted review
The Hidden Hearing technician adjusted…
The Hidden Hearing technician adjusted my hearing aids to give me better volume and clarity. Unfortunately I'm losing some sound registers in my head so I can never get the quality of sound of years ago. But I suppose this is part of the ageing process.
November 23, 2022
Very impressed to say the least.
I am very impressed with the help I have received from Hidden Hearing, Cambridge, Cambridgeshire.
I went to the not knowing what was wrong and or it was even my hearing that was at fault. Ellie showed me the results after an hour of tests just how bad my right ear was, and boay now that I have had the aids fitted I can now hear things I didn't know I was missing. Oh, and my family also say thank you as the tv does not need to be anywhere near as loud as it was.
A big thank you girls.
August 26, 2022
Unprompted review
Swston
Adam was polite and helpful,as always, and ,in answer to my question, gave me a very helpful solution. The rest of the check up was straightforward.
August 25, 2022
ear wax removal
I recently had an ear wax removal at Cambridge Clinic. Absolut excellent service from Diane Dorr thank you very much!
August 15, 2022
Unprompted review
Did great job (earwax removal).
Did great job (earwax removal) very carefully, explained everything and in good atmosphere.
August 1, 2022
Unprompted review
Quick and painless removal!
I came here for a earwax removal and Dr Dorr was amazing and very helpful. The process was painless and really quick!
August 1, 2022
Unprompted review
Excellent service!
Adam was very informative and professional, the hearing aids have made me realise how poor my hearing had become. Adam set the hearing aids up for my requirements and showed me how use the app on my mobile where you are connected by bluetooth to adjust the volume etc.
I would highly recommend Hidden Hearing.
June 2, 2022
Excellent professional and friendly…
Excellent professional and friendly service
April 29, 2022
Unprompted review
Very understanding and took their time…
Very understanding and took their time to ensure best suitability.
April 21, 2022
Hidden Hearing Wax Removal
I went for my normal hearing check up at Hidden Hearing, but couldn’t complete the check up because of a build up of wax. I booked an appointment for wax removal with Hidden Hearing, it was amazing. It was pain free as the wax is sucked gently out of your ear.
I would like to say thank you to Diane for explaining the whole procedure beforehand.
A very welcome service.
Joy
April 6, 2022
Unprompted review
Good service from Hidden Hearing in…
Good service from Hidden Hearing in Cambridge recently, including Practioner (Diane Dorr) and Dispenser (Ellie Palmer). Great products with a friendly, professional (non-pushy) approach.
February 23, 2022
Unprompted review
Excellent service provided by Sharon in…
Excellent service provided by Sharon in Cambridge who removed ear wax. The booking system was not very good - all by telephone with no apparent ability to book and pay online.
January 22, 2022
Unprompted review
Although she couldn't test my hearing…
Although she couldn't test my hearing because of ear wax on my recent viisit, Ellie Palmer has dealt with me efficiently and sensitively, preparing the way with my GP for the follow up vist.
November 9, 2021
Excellent and very helpful as always.
June 16, 2021
Visit was OK receptionist was very…
Visit was OK receptionist was very helpful . Examination done well
June 11, 2021
Excellent service and explanations
Excellent service and explanations. Very reassured. Thank you.
June 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.