Audika - Chaucer Hospital Canterbury Reviews 

26
•
TrustScore 4.5 out of 5

4.6

Nackington Road, CT4 7AR Canterbury, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been using the Hearing Centre at the Chaucer Hospital for many years now. Sally French, my Audiologist has always been very patient, helpful and gives an excellent service. I would thorough... See more

Rated 5 out of 5 stars

I have been seeing Sally French at the Chaucer hospital in Canterbury for years, and will continue to do so. She has always been very understanding of the challenge I have as a musician. Most r... See more

Rated 5 out of 5 stars

Sally French is extremely knowledgeable about all aspects of hearing loss. She is gentle, kind and will put you at ease. I would completely recommend Audika and all the staff.

Rated 5 out of 5 stars

Nothing was too much trouble for the staff making sure that I was fitted with the right hearing aids. Great initial contact and follow-up.



Contact info

  • Nackington Road, CT4 7AR, Canterbury, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(26)

6,038 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Nothing was too much trouble for the staff making sure that I was fitted with the right hearing aids. Great initial contact and follow-up.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Chaucer Hospital Hearing Centre

I have been using the Hearing Centre at the Chaucer Hospital for many years now.
Sally French, my Audiologist has always been very patient, helpful and gives an excellent service.
I would thoroughly recommend that anyone with hearing concerns make contact with them.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Understanding, caring and very knowledgeable

I have been seeing Sally French at the Chaucer hospital in Canterbury for years, and will continue to do so. She has always been very understanding of the challenge I have as a musician.
Most recently one of my hearing was behaving strangely. She explained what it most likely was and sent the aid back for repair/replacement immediately. It came back sorted 2 weeks later under warranty as she said it would.
Sally has updated my aids as my hearing gradually got worse, always explaining what was happening with my hearing and the right aids to help.
Always helpful, always informed I recommended her to my father in law and my wife as well as some colleagues. Everyone, without exception has been impressed by her care, the knowledgeable explanations and the hearing aids recommended.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had kind of lost faith in my hearing…

I had kind of lost faith in my hearing aids and once I saw there was a clinic at the Chaucer I thought I’d try it.

Sally was very helpful and I now have a far better understanding of my hearing loss. I have another appointment next week and I’m looking forward to it.

Things appear to have been much better over the last 10 days and I anticipate getting the best I can in future.

🤞

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

HIP REPLACEMENT…

Everything about the experience from the pre assessment through to discharge couldn't fault anyone.
All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the same time
All nurses and physio great.
Even the cooks go out of their way to help.
Plus the porter who took me safely to the car. Thankyou everyone.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Sally answered all my questions in a way I could easily understand. She’s a fabulous person and makes every interaction with her a pleasure.

May 29, 2026
Rated 5 out of 5 stars

Hearing restored

I had lost hearing in one ear. Hidden Hearing have been wonderful. Very professional and knowledgeable.
I now have perfect hearing back.
The whole process was both interesting and successful.
I have no hesitation in recommending this company. All the staff I interacted with are great.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have been attending the Chaucer for about ten years now. Sally French has been my audiologist for all of this time and she is great. She is very friendly, listens carefully and always gives great advice and the most suitable options for my situation.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Senior Audiologist

I saw Senior Audiologist, Fiona Idriss at Hidden Hearing (Chaucer Hospital Canterbury) a couple of times due to a perforated eardrum affecting my hearing. Fiona is one of the best "explainers" I've ever met, helping me understand the status of my ear (and "translating" information provided to me by ENT consultants!). Can't recommend her highly enough.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch, as always.

Sally, as always, was professional and organised. There was no waiting, open discussion throughout, and all in a pleasant environment. What's not to like?

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Money oriented

My mother called for advice twice, she was brushed off by some lady on the phone, made an appointment which was cancelled. She tried again, a few days later, they gave her one months away. Then tried to sell her things. They did the same to our neighbour. This business is run by money hungry people with no personal touch. Don't go there. Specsavers are better and cheaper.

June 9, 2025
Unprompted review
Audika - Chaucer Hospital Canterbury logo

Reply from Audika - Chaucer Hospital Canterbury

Good afternoon
Thank you for your review. We appreciate all feedback, and we are so sorry to hear of your experience. We would very much like the opportunity to investigate further. Unfortunately, with the information provided here we are unable to locate your mother's record.
If you would like to discuss further, please contact our Customer Services Team on 0800 7408 796 who would be happy to help
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 5 out of 5 stars

A very positive experience

The audiologist was efficient, professional and reassuring; she explained the whole procedure carefully to me before starting. I cannot fault her, or the clinic, in any way at all.

May 22, 2025
Rated 5 out of 5 stars

Hearing Tests

the audiologist gave me comprehensive hearing tests to pinpoint where my problem was. Very friendly and efficient service.Would recommend

April 14, 2025
Unprompted review
Audika - Chaucer Hospital Canterbury logo

Reply from Audika - Chaucer Hospital Canterbury

Brilliant! Thank you Mr Cook!

Please let us know if we can do anything further.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look