I had kind of lost faith in my hearing aids and once I saw there was a clinic at the Chaucer I thought I’d try it. Sally was very helpful and I now have a far better understanding of my hear... See more
Location
Switch locationNackington Road, CT4 7AR Canterbury, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sally French has been excellent in giving advice and reassurance for years now ( must be 10 plus) . I trust and value her judgements . Terry Woollard, Shelgwich, Faversham
Sally French at the Chaucer Hospital, Canterbury is most caring and understanding. She has a wealth of experience and explains matters very clearly.
Everything about the experience from the pre assessment through to discharge couldn't fault anyone. All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the sam... See more
Contact info
Nackington Road, CT4 7AR, Canterbury, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sally French has been excellent in…
Sally French has been excellent in giving advice and reassurance for years now ( must be 10 plus) . I trust and value her judgements . Terry Woollard, Shelgwich, Faversham
I had kind of lost faith in my hearing…
I had kind of lost faith in my hearing aids and once I saw there was a clinic at the Chaucer I thought I’d try it.
Sally was very helpful and I now have a far better understanding of my hearing loss. I have another appointment next week and I’m looking forward to it.
Things appear to have been much better over the last 10 days and I anticipate getting the best I can in future.
🤞
Sally French at the Chaucer Hospital
Sally French at the Chaucer Hospital, Canterbury is most caring and understanding. She has a wealth of experience and explains matters very clearly.
HIP REPLACEMENT…
Everything about the experience from the pre assessment through to discharge couldn't fault anyone.
All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the same time
All nurses and physio great.
Even the cooks go out of their way to help.
Plus the porter who took me safely to the car. Thankyou everyone.
very friendly staff
very friendly staff , Sally could not enough to help me by explaining everything in detail and helping me make the right choice
Great experience
Sally answered all my questions in a way I could easily understand. She’s a fabulous person and makes every interaction with her a pleasure.
Highly recommended
Seen on time. Extrememly nice lady who did the test. Explained everything clearly. Would recommend to anyone.
Hearing restored
I had lost hearing in one ear. Hidden Hearing have been wonderful. Very professional and knowledgeable.
I now have perfect hearing back.
The whole process was both interesting and successful.
I have no hesitation in recommending this company. All the staff I interacted with are great.
Excellent Service
I have been attending the Chaucer for about ten years now. Sally French has been my audiologist for all of this time and she is great. She is very friendly, listens carefully and always gives great advice and the most suitable options for my situation.
Sally French
Sally French - knowledgeable, informative, clear, technically adept, amusing - great service!
I saw Senior Audiologist
I saw Senior Audiologist, Fiona Idriss at Hidden Hearing (Chaucer Hospital Canterbury) a couple of times due to a perforated eardrum affecting my hearing. Fiona is one of the best "explainers" I've ever met, helping me understand the status of my ear (and "translating" information provided to me by ENT consultants!). Can't recommend her highly enough.
Top notch, as always.
Sally, as always, was professional and organised. There was no waiting, open discussion throughout, and all in a pleasant environment. What's not to like?
May use AI-assist with repliesRead more
Money oriented
My mother called for advice twice, she was brushed off by some lady on the phone, made an appointment which was cancelled. She tried again, a few days later, they gave her one months away. Then tried to sell her things. They did the same to our neighbour. This business is run by money hungry people with no personal touch. Don't go there. Specsavers are better and cheaper.

Reply from Audika - Chaucer Hospital Canterbury
A very positive experience
The audiologist was efficient, professional and reassuring; she explained the whole procedure carefully to me before starting. I cannot fault her, or the clinic, in any way at all.
This company has friendly staff
This company has friendly staff. They are knowledgeable and respond to my needs.
Hearing Tests
the audiologist gave me comprehensive hearing tests to pinpoint where my problem was. Very friendly and efficient service.Would recommend

Reply from Audika - Chaucer Hospital Canterbury
Have always seen Sally at Canterbury
Have always seen Sally at Canterbury. Always excellent service - kind, informative,knowledgeable and helpful. Good to know there’s rapid back up should problems occur.
Remove Any Fear Only The Wax
Went to see Ashleigh Bullen at Hidden Hearing at Chaucer Hospital in Canterbury for removing wax! She is very professional but very friendly putting me at ease immediately. ASHLEIGH is very good at her job and very patient as it was tricky.
I would 200% say go to her with confidence I shall go back to her for sure.
Excellent hearing test
Sally French gave excellent service and was clear and informative in her instructions during the test and afterwards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





