Hannah was very helpful and explained everything in detail, about the difference between the NHS device and the premium device that was on offer. The tests and differences I was able to hear was gre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mr Alex Rodrigues was the ear care practitioner attending to my elderly Dad. Alex was professional, informative, patient regarding explaining each process. Also he took the time to make us feel comfor... See more
Rachel was highly informative and more than gentle enough to restore/asess my hearing. I had a total of 3 sessions with her over a few months and would definitly go back again should my hearing need i... See more
Friendly reassuring staff who explain every step in both ear wax removal and hearing aid use. Thorough hearing test, followed by on-site trial of hearing aids so I could gauge the improvement. Loads o... See more
Unhurried and helpful advice
What I like is that my appointments with Amy in Croydon never feel rushed: it always feels like she has time for me and all my questions, and she explains everything thoroughly and clearly. Receptionist Linda is also always friendly and helpful.
June 2, 2025
Very friendly
Very friendly, attentive and comprehensive interviewer who conducted the tests with care and skill
May 30, 2025
The agent was informative
The agent was informative, obviously very well trained in her job, a pleasure to deal with .
Unfortunately I must first get rid of the excessive amount of wax before hearing test can take place.
May 2, 2025
Very professional
Very professional. The audiologist was charming and caring in all aspects of the examination and hearing test. Would recommend to anyone needing this service.
April 11, 2025
Very professional and felt comfortable…
Very professional and felt comfortable with her
March 28, 2025
Great service excellent care
February 4, 2025
Very pleasent.
Rachel was highly informative and more than gentle enough to restore/asess my hearing. I had a total of 3 sessions with her over a few months and would definitly go back again should my hearing need it (though per her recomendations, I should not have to)
January 7, 2025
Unprompted review
Very pleasant and informative…
Very pleasant and informative experience from the lady that dealt with me.
January 8, 2025
First time customer
First time customer. Rachel was extremely informative and reassuring about the micro suction procedure. All very painless and quick. Thoroughly recommend!
December 20, 2024
Unprompted review
Easy to make appointment
Easy to make appointment, seen on time by a most competent and friendly professional audiologist.
December 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Listened to my hearing but did not…
Listened to my hearing but did not discuss it. \
your only comment was "I recommend this aid at £6000.
October 4, 2024
Reply from Audika - Croydon
Hello,
Thank you for taking the time to leave your review, we appreciate all the feedback we receive so we can learn and continuously improve.
From our records, we can see that the full top of the range range hearing aids were discussed as we aim to provide the hearing solution that would be most beneficial to your hearing needs.
If you would like to discuss this further, we would be more than happy to help you and our Customer Service Team will endeavour to assist you. Please feel free to contact us on 01622 775191 / 0800 740 8796 or by emailing us at contact@hiddenhearing.co.uk using C12304493 as a subject reference.
Kindest Regards
Hidden Hearing
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk
Excellent service
Excellent service
The audiologist Amie was so patient and her explanations to a lay person like me was just great.
I was at the branch in park street croydon.
October 12, 2024
great customer service
October 12, 2024
Very Interesting.
The information given to me on how to improve my hearing and keeping it stable. She was very patient and explained all what I needed to know about my ears. It was interesting
September 28, 2024
The staff is very helpful.
The staff is very helpful and clarifying all our questions and concerns about the hearing results and the hearing aids. The staff has cleared all my questions and doubts regarding the hearing issues and the aids. Will visit them again.
September 13, 2024
I’ve been suffering with blocked ears…
I’ve been suffering with blocked ears for about 3 weeks booked an appointment and Rachel in the Croydon clinic very professional and made me feel at ease both ears are now clear and my hearing is back to normal.
Thank you Rachel.
September 11, 2024
Unprompted review
So professional and really helpful
So professional and really helpful. Went for a hearing test but was told all good , so no need for hearing aids.
August 20, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.