Explaining every aspect of the appointment, being very courteous and patient with any questions ect. The staff are very kind and respectful.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visit Hidden Hearing in Eastbourne regularly and receive nothing but the very best attention from Gay the receptionist and Ben the audiologist. The premises are always spotless and welcoming. It's... See more
My husband travelled from our home to Eastbourne forgetting to bring any new filters for his hearing aids. We called in to see Gaye at Hidden Hearing and she was extremely helpful in every way helpi... See more
From the telephone call confirming the appointment, I was made to feel comfortable about what was going to happen and that I should have someone with me. On arrival at Hidden Hearing, we were made t... See more
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
A very professional organisation. Gaye is a delight, so warm, friendly and welcoming. I always feel like part of the family when I visit. Ben was extremely helpful explaining the various options available to me (I never felt under pressure) and the aftercare service is superb.
February 6, 2026
Unprompted review
Sterling service
Sterling service. Lovely premises. Gaye on reception was such a pleasure to deal with. Deserves every compliment. She got me seen the same day by Beth, who was very helpful and professional, taking all the time needed to deal with and explain. 5 stars all round.
December 1, 2025
Unprompted review
Try this place
It’s always a pleasure visiting Hidden Hearing in Eastbourne.the staff are always so welcoming friendly and supportive, can’t fault anything.definitely deserves 5 stars Ben and Gaye are absolutely a delight.
December 4, 2025
Unprompted review
Excellent staff
Excellent staff, Ben and Gaye are always very helpful and kind to my elderly mother.
Totally recommend them at the Eastbourne shop.
December 4, 2025
Unprompted review
Excellent customer service
Excellent customer service. Gaye is so friendly, helpful and informative. Thank you Gaye.
December 2, 2025
Unprompted review
All staff are very attentive and…
All staff are very attentive and professional. I feel confident that I'm getting a good service.
October 14, 2025
Excellent
Gaye helped me with my problem and was cheerful and very professional
Would recommend
September 11, 2025
Unprompted review
Staff very friendly and helpful.
August 14, 2025
Thank you to Gaye and Ben
Thank you to Gaye and Ben. I would throughly recommend Hidden Hearing. Excellent service.
August 13, 2025
Unprompted review
check up
Ben Always listens to my issues related to my hearing/vertigo and actually told me what the issues may be before my appointment with E N T. On time and good reminders not just age but since retiring no diary days blend into each other. great service overall.
August 12, 2025
Good service
Gaye came out to my house as I couldn't get to them. I would like to praise her for her help with my hearing Aid has it had stopped working. 5 star service. Thanks Hazel Green
August 5, 2025
Unprompted review
Great Eastbourne service.
I go to Hidden Hearing in Eastbourne. Ben is excellent, really patient and under. Nothing is too much trouble and explains everything so clearly. I would not go anywhere else. Gaye on reception is a joy and makes you so welcome and at ease. Thank you.
June 3, 2025
Unprompted review
Brilliant service …
I took in my hearing aid that wouldn’t work. The audiologist was away but gaye on reception managed to sort out the problem. She was absolutely lovely and stayed late to do this for me. What a star.
July 23, 2025
Unprompted review
Friendly welcoming staff even though I…
Friendly welcoming staff even though I arrived a day early
Very professional and helpful review
July 10, 2025
Belinda and Gaye were so welcoming when…
Belinda and Gaye were so welcoming when I arrived in some discomfort-the treatment was longer than I expected but handled with great care and attention - my tubes are now completely clear and my sense of balance has been restored - big thanks to you both
May 16, 2025
Unprompted review
A welcome smile and helpfulness.
My husband travelled from our home to Eastbourne forgetting to bring any new filters for his hearing aids.
We called in to see Gaye at Hidden Hearing and she was extremely helpful in every way helping us to try out a few examples before she found the correct ones!! We can highly recommend HH and Gaye for their quality of service, help and especially Gaye’s smiling welcome 😃
May 6, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.