Audika - Exeter Reviews 

72
TrustScore 4.5 out of 5

4.6

182 Cowick Street, EX4 1AA EXETER, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The premises were very comfortable, being air-conditioned during the current heat wave. The staff were polite, experienced and had recognised me from previous appointments. The test was all geared t... See more

Rated 5 out of 5 stars

Nearly cancelled my follow-up appt as I thought my newly fitted hearing aids were doing ok and I’d be wasting my time and hers. But Emma Rooms was absolutely brilliant. She listened, took the time to... See more

Rated 5 out of 5 stars

Emma provided a thoroughly professional service during my husband’s visit. She carefully reviewed his progress with his Opticon hearing aids and general hearing, identifying a potential ear problem we... See more

Rated 5 out of 5 stars

I recently had an issue with one of my aids, so I contacted the Exeter branch who couldn't have been more helpful. Emma Rooms went above & beyond to fix the problem. I have always found the staff fr... See more



Contact info

  • 182 Cowick Street, EX4 1AA, EXETER, Devon, United Kingdom

  • 01392 410861

4.6

Excellent

TrustScore 4.5 out of 5

72 reviews

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4.6

All reviews

(72)

4,733 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent aftercare

Having had an invitation after 6 months of purchasing hearing aids from Hidden Hearing, Exeter, to go back for a review of how I was getting on, I had an excellent session with the audiologist Mike, who was able to give me some extra very good tips on how to optimise the performance of the aids. All this was done in a very professional, efficient and friendly manner

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

I have been using Hidden Hearing, Exeter for 2 years. The service is always very professional and very thorough. The Oticon hearing aids they supply are not cheap, however quality is excellent and service is superb.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing in Exeter

The practitioner in Exeter is experienced and that is obvious from the moment one is welcomed into the surgery. His knowledge is first rate and the care taken in all the tests and application thereafter from the results was really helpful. Many thanks.

February 2, 2024
Unprompted review
Rated 4 out of 5 stars

Hearing test

Technician appeared competent and was very polite, also seemed knowledgeable, but I got the impression he was a little too eager to sell me the hearing aids before I made up my mind. But then I know that is part of his job.

January 19, 2024
Rated 5 out of 5 stars

Excellent home visit

The appointment was made the day before as they had a cancellation. The audiologist Jack Turner carried out a very thorough hearing test lasting about 90 minutes. At the conclusion of the test he suggested Oticon Real 1 would be best suited for me. It is the top of the range and the most expensive. But there was no pressure to make an immediate decision and said he would ring us after the weekend when we had a chance to discuss it.

January 26, 2024
Rated 5 out of 5 stars

Exceptional

The team at Hidden Hearing are all extremely friendly, helpful and reliable and go out of their way to provide a professional 5* service

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Richard (Exeter Branch) went above and beyond to ensure that my problem was solved, and that my request was dealt with in a very professional manner (even though he wasn't really supposed to be working at the time). His help in solving my problem meant that my Mum was able to enjoy her Christmas. Thanks Richard.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Prey on the vulnerable

My elderly mother bought hidden hearing aids which never stayed in . On seeing chime nhs audiologist we were told my mother had very narrow ear canals so should never have been prescribed hidden hearing aids .please save your money and contact chime instead of wasting thousands of pounds

December 30, 2022
Unprompted review
Audika - Exeter logo

Reply from Audika - Exeter

Hi Sue,

We have sent an email to you requesting some more information so that we can identify your nearest branch and have a member of the team call you.

We would like to speak to you and your Mother in order to help. The aids from Hidden Hearing can support anyone with narrow ear canals so if they are not staying should be able to assist with this.

If you can reply to the email that has been sent to your inbox we will look into this for you and contact you.

Thanks
Sally

Rated 5 out of 5 stars

What a hidden gem of place .

What a hidden gem of place .. easy free parking nearby . Great staff and so welcoming and helpful. Was put at ease and all aspects explained. Suzanne the nurse cleared my ears totally pain free. I cannot recommend them highly enough ⭐⭐⭐⭐⭐

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had the wax removed from both ears this morning by Suzanne in Exeter who did an excellent job. She was friendly and took time to explain the procedure and show me the images and "videos" afterwards.

June 1, 2022
Unprompted review

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