Nicky was excellent. She explained everything without ever making me feel like she thought I was daft. Great to be able to get a free hearing test. Whilst the tests showed that I have mild hearing los... See more
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Always made very welcome by reception . I have been coming here for 6 yrs and nicky is very good makes you welcome and tells you e verything you want to know and explains everything you ask.
I had an appointment today. It was amazing 💯 At first I was given a warm welcome with a genuine smile from a really helpful and friendly receptionist I didn't have to wait long. I s... See more
Friendly knowledgable experienced staff. Everything explained clearly. Not rushed and no pressure selling. I have had 3 previous tests with Specsavers GP and Hospital and this was far more in depth t... See more
4.8
Excellent
90 reviews
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Thieves
I attended an ear wax removal appt. The lady was fantastic, polite and professional - so nothing against her - however she swiftly told me my ears were completely clear. At that point I imagined I would just leave.
However your company policy is to take £40 for not doing anything? It’s £70 for ear wax removal, so your company policy is to charge more for doing nothing, than you charge for actually providing a service.
I'm stunned
January 9, 2025
Unprompted review
Reply from Audika - Folkestone
Good afternoon
Thank you for your review. We appreciate all feedback.
We are pleased to hear that you were happy with the service you received from our Ear Care Practitioner.
We can see that you have been in contact with our customer services team by email. As explained, our costs include appointment time, professional service, and any onward referrals. We are sorry to hear that you are unhappy with our charges and apologise for any frustration this may have caused.
Kind Regards
Customer Services - Hidden Hearing Ltd
Warm (literally and figuratively)…
Warm (literally and figuratively) welcoming. Very accommodating. Clear and understandable communications.
For my first appointment with them it could not have gone better.
I am even looking forward to my second appointment!
January 3, 2025
Ashley was brilliant once again and…
Ashley was brilliant once again and resolved my issue professionally.
December 19, 2024
The person we dealt with was Hannah
The person we dealt with was Hannah, she was very calm and explained everything so clearly. On a previous visit she even told us to go to the drs about something behind my 92 yr old fathers ear which turned out to be cancer and this is now all sorted. A big thank you all round from us.
December 5, 2024
Walked in today as couldn’t hear out…
Walked in today as couldn’t hear out off my left ear and was causing me problems Ashleigh bullen saw me strate away and fixed the problem in both ears feel so much better would like to thank her again as she did a great job cheers ross
December 5, 2024
Unprompted review
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