All staff from reception to the audiologist are friendly & efficient. They all put you at ease & the audiologist fully explained what she was doing throughout. I would recommend the Halifax branch to... See more
Location
Switch location24 Westgate, HX1 1DJ Halifax, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So worth it is the ear wax removal!! After waiting months for them doing through my GP, I saw hidden hearing offering this service. Such friendly staff and really helpful. The lady who did it made... See more
The staff are so friendly and helpful nothing is too much trouble , outstanding Customer service wouldn’t go anywhere else . The shop is spotless nice waiting area and always offered a drink whilst... See more
Thank you for a really professional service this week. Accompanied my mum to have her ear wax removed in both ears. When we arrived Tracey the receptionist made us feel really welcome, offered us a... See more
Contact info
24 Westgate, HX1 1DJ, Halifax, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff at the Halifax are amazing
The staff at the Halifax store are second to none! Very professional, warm and accommodating! They deserve to succeed.
My experience
Both the receptionist and the audiologist were friendly and helpful. My hearing test was thorough and he went to a lot of trouble to explain how to use the hearing aids. Unfortunately I could not get used to them, and had to return them, and again the receptionist was friendly and helpful and there was no quibble. My wife and I are really impressed by the excellent service and I am very sorry I had to return them. I would like to thank them both.
Great Service
I have never required ear wax removal before and I couldn’t hear very well at all when I went for my appointment, 20 minutes later and my hearing is back! Absolutely painless and such a relief, the team are very friendly and helpful and I would absolutely recommend them to anyone.
Superb service
Hidden Hearing came to my rescue when Boots (Halifax) failed to fulfill my appointment. I was desperate to get my hearing problem sorted immediately- not in 2 weeks time as Boots offered!! - & visited Hidden Hearing to see what they could offer. To my absolute delight I was greeted by a very friendly receptionist who said I was very lucky & they could fit me in immediately. I was introduced to the audiologist, Chloe, who explained thoroughly the process for wax removal &, after a few preliminary inspections of my ears, proceeded to use the micro-suction equipment to remove the wax blockages. The process was quick, painless &, I’m pleased to say, successful. Chloe was very friendly & informative throughout the entire procedure.
I can highly recommend Hidden Hearing & will not hesitate to use them in future should the need arise.
5 Star Service
Appointment for ear wax removal
Easy to make the appointment and a call on the day to confirm attendance. Tracy was very friendly, helpful and informative and kept my husband company whilst I had the treatment. The treatment was carried out professionally and I had no pain from the procedure. The end result meant the pain I was suffering was relieved instantly. Treatment was followed by a short hearing test and I made an appointment for the full, free hearing test at a later date.
Ear wax removal
Just had ear wax removal with Chloe in Halifax and she was amazing. Explained everything so thoroughly she was so kind and gentle, was really good to see a before and after on the camera. And i return in 2 days for a full hearing test with the Audiologist.
Thankyou Hidden Hearing will definitely be recommending you to family and friends
Excellent service
Excellent service. Everything was explained in detail and in simple to understand terms. Follow up appointments at two weeks and six months but if there are any problems just call in to see them .
Fantastic service at Hidden Hearing…
Fantastic service at Hidden Hearing from the reception to treatment. First class, thank you.
Excellent service - well worth it
My right ear had been blocked for three days following an ear infection and I was put on a 4-week long waiting list by the GP. I called Tracey at Hidden Hearing and 30 mins later was registered and having my ears suctioned!
Both Tracey and Chloe were lovely. Really professional, warm and welcoming. There was no pressure to sign up for anything I didn’t want to, and it was well worth it to be able to hear in colour again!
Thanks both for being so lovely, I’ll definitely try and send my Mum down to get her hearing tested!
Super welcoming
Super welcoming, and great professional care with the latest equipment and techniques we were really impressed, the surgery was also immaculate.
Great care was taken by Tabrez Hussain…
Great care was taken by Tabrez Hussain in his examination and in his explanation of the product purchased. Follow-up on Friday 9th June. E. Hudson
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





