Audika - Hove Reviews 

168
TrustScore 5 out of 5

4.8

59 Western Road, HOVE, BN3 1JD East Sussex, Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was with Amplifon which has now become Audika. I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful an... See more

Rated 5 out of 5 stars

The audiologist and receptionist were both helpful and professional. It was my first encounter with this company and I was very pleased with the service I received. I went with a problem I was havin... See more

Rated 5 out of 5 stars

Today I seen hearing Aid Dispenser, Liam what a very rare caring person, approachable, respectable curtesy all in a professional but very friendly manner. Liam spent one hour checking my tr... See more

Rated 5 out of 5 stars

Very polite and friendly people there,had a good experience and the hearing test was very informative.many thanks



Contact info

  • 59 Western Road, HOVE, BN3 1JD, East Sussex, Sussex, United Kingdom

  • 01273 746500

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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4.8

All reviews

(168)

4,593 reviews in the last 12 months

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Rated 5 out of 5 stars

Today I seen hearing Aid Dispenser

Today I seen hearing Aid Dispenser, Liam what a very
rare caring person, approachable, respectable curtesy all in a professional but very friendly manner.
Liam spent one hour checking my trouble ear, tests explained all in details. Advices offers, etc,
Receptionist , so king offered me a hot drink very friendly, feel safe and trustworthy.

I will recommend to anyone to visit Hidden Hearing
Centre without any second thoughts.

Thank you so much, best wishes

October 30, 2025
Unprompted review
Rated 2 out of 5 stars

Rather mixed feelings

Very good sales technique. Was not offered less expensive aids. Just the most expensive ‘best’ ones ! Charming staff. And efficient follow up. But commission is premiere.

October 1, 2025
Audika - Hove logo

Reply from Audika - Hove

Hello

Thank you for taking the time to leave your review and we appreciate the feedback.

We have passed this onto our Customer Services Team who will reach out to discuss this further if you would like to.

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Superb Service

Superb service. The lady at reception was pleasant, friendly and professional making you feel immediately welcome. Liam, the audiologist, was very friendly and carried out his tests both informally and skilfully explaining the purpose of each test together with their findings with clarity so that the processes took place in a very comfortable manner. As a result, once the demo hearing aids were in place the improvement to my hearing was significant. Would highly recommend this company.

September 26, 2025
Rated 5 out of 5 stars

Before visiting Hidden Hearing

Before visiting Hidden Hearing, I had already spent £69 + £50 at another clinic for two sessions. After those sessions, they told me my ears were clean and that I only needed to continue using ear drops. However, after 20 days in the same uncomfortable situation, I decided to book an appointment with Hidden Hearing.

From the start, the receptionist was very kind and welcoming. When Kathryn examined me, she immediately noticed that my ear was still fully blocked. She managed to remove everything properly (70£ only) in one session and even asked me to come back a week later for a free follow-up.

The whole experience was excellent. Kathryn was professional, friendly, and genuinely helpful. I couldn’t be happier with the service, and I’m really glad I chose this place. Highly recommended!

August 28, 2025
Rated 5 out of 5 stars

LIAM & HOVE HIDDEN HEARING

Liam was outstanding in all aspects of my visits.
Attention to detail, fully engaging and he guided and informed me of the process at every stage.
Superb professional and credit to Hidden Hearing.
I very highly recommend Liam and the Hove team... fantastic 👏🏻👏🏻👏🏻
10/10

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Through timely and friendly session

Through timely and friendly session. Never felt pressured and all questions were answered with real professionalism. Those questions I forgot to ask were also explained. Fantastic

April 23, 2025
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Reply from Audika - Hove

Brilliant! Really lovely to read. Thank you.

If we can do anything further to help, please do let us know.

Kind regards,

Customer Services
Hidden Hearing Ltd

0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Treating an older patient

I was bringing an elderly friend with severe hearing loss and added complications for new aids, and Liam was attentive, kind, thorough and most importantly...unrushed. She felt "seen" and wasn't treated as elderly but with respect and dignity, thank you

April 29, 2025
Audika - Hove logo

Reply from Audika - Hove

Whilst this is brilliant to read, it also worries us that Hidden Hearing might be the exception and not the norm; we make sure every person receives personalised service and care from us, no matter their background, age or walk of life.

Thank you for noticing this during your visit to us and for taking the time to leave a review. We also appreciate you taking the time out of your day to bring your friend along. We are proud to say that we treat our patients with respect and dignity whether there is a support person there or not, although we always ask for a support person to attend with our patients so that they feel supported by a familiar face. This also allows the support person to ask additional questions when we are sharing our knowledge and expertise, allowing the patient to feel as though they've made the best use of the appointment.

Thank you once again and if we can do anything further to assist your friend, please do not hesitate to reach out.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable

Visited the Hove branch for the first time for a free test as I feared my hearing was getting worse. I sometimes struggle with TV where the characters mumble or there’s background noise. Liam was great, did all the tests, said that my hearing basically wasn’t all that bad! We agreed I’d come back in a year. Liam was friendly, helpful and knowledgeable. He didn’t push to sell hearing aids when it was clear I was happy to continue as I am.

April 29, 2025

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