Audika - Hove Reviews 

169
TrustScore 5 out of 5

4.8

59 Western Road, HOVE, BN3 1JD East Sussex, Sussex, GB


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Rated 5 out of 5 stars

I was with Amplifon which has now become Audika. I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful an... See more

Rated 5 out of 5 stars

Today I seen hearing Aid Dispenser, Liam what a very rare caring person, approachable, respectable curtesy all in a professional but very friendly manner. Liam spent one hour checking my tr... See more

Rated 5 out of 5 stars

The audiologist and receptionist were both helpful and professional. It was my first encounter with this company and I was very pleased with the service I received. I went with a problem I was havin... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 😍 (HOVE branch) 😍 WOW! ❤️ Lovely experience from start to finish when I was a bit worried about my hearing. Friendly, attentive & informative team members. Bright, quiet & relaxin... See more



Contact info

  • 59 Western Road, HOVE, BN3 1JD, East Sussex, Sussex, United Kingdom

  • 01273 746500

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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4.8

All reviews

(169)

4,771 reviews in the last 12 months

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Rated 5 out of 5 stars

Welcoming,comfortable and professional

They take great care of you at Hidden Hearing. From the warm welcome at reception to the genial and helpful advice from the audiologist I knew I was in good hands. Now I am in possession of a set of hearing aids that are comfortable and efficient. I have turned down the volume on both my radio and my TV!

March 20, 2025
Rated 5 out of 5 stars

Great experience

Very lovely experience at Hidden Hearing last week. Mary on reception was very friendly and Belinda who carried out the procedure was great - very engaging, personable and answered all my questions. Would recommend!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasant experience 👍

Jess on the Isle of Wight was pleasant, informative and efficient making my annual consultation a relaxing experience.

February 19, 2025
Audika - Hove logo

Reply from Audika - Hove

We are so pleased you received a comfortable and professional consultation with Jess on the Isle of Wight. We look forward to seeing you for the next appointment but please do reach out to us if we can assist you in the interim.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Liam explained the whole process…

Liam explained the whole process clearly,informatively and interestingly.
He couldn’t have been more helpful and has left me in no doubt about my options going forward. Very good service.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

When I attended my appointment at…

When I attended my appointment at Hidden Hearing in Hove on Wednesday 22nd of I had serious worries about the Hearing Aids which I purchased in December. Liam, the Hearing Aid Consultant dispelled these concerns in a friendly, helpful and professional manner. He listened to all my questions and acted accordingly. Without Liam’s help I would probably have cancelled on this occasion. Mary, the Receptionist, was also friendly and even provided a cup of tea which was very welcome. John Bell

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Saved Christmas

Saved Christmas! Walked in today and they fixed my Mum’s hearing aids, without charge. Lovely people - will use them myself in future. Thank you 🙏

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience. Thank you.

Welcoming and so helpful when testing my hearing. I had an amazing experience at the age of 50 when they tested a hearing aid in my ‘deaf’ ear and I could hear on that side! I haven’t heard anything for nearly all my life.
Very emotional experience with supportive audiologist. I recommend Hidden Hearing.

December 5, 2024
Rated 1 out of 5 stars

The Brighton staff are professional and…

The Brighton staff are professional and friendly, but the hearing aids do t let.e function properly in noisy conditions and wind noise is a huge problem.

October 30, 2024
Audika - Hove logo

Reply from Audika - Hove

Good morning
Thank you for your review. We are pleased to hear that you had a good experience with the team at our Brighton branch.
However, we are sorry to hear that you are experiencing problems with your hearing aids. We have passed your review to the Brighton team who will reach out to you today. Alternatively, please contact our customer services team at your convenience on 0800 740 8796 who will be happy to help. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 4 out of 5 stars

Positive experience at Hove branch

Liam (audiologist) and Mary (office) both very professional, friendly and helpful, dealing with my visit for the free hearing test I was offered after completing the free online hearing test on the Hidden Hearing website. In my follow up email I asked if i will receive a report, confirming the findings of my test for my records (this can be a simple email or 1 line/ 1 para automated report) and am waiting for clarification from someone in the team at time of writing. The explanation during the consultation and on screen was great (and maybe I should have asked to take a screen shot of the graph), but to benchmark future changes, I think some kind of take away record is good, for comparison purposes as my hearing continues to change with age.

October 29, 2024
Rated 5 out of 5 stars

If you are even thinking you might have…

If you are even thinking you might have a hearing issue, this is the place to go.

Liam Colclough, the hearing specialist, was completely professional and kind. He listened carefully to my issues, provided a thorough hearing test and explained the various options that could address my hearing. Moreover, he was able to provide my practically invisible hearing aides so quickly, I was able to get to a theatre and hear a play clearly for the first time in 2 years!

Mary, the administrative assistant, is also a professional gem, getting me booked in quickly, is charming and helped me through the easy process.

A five star review….if I could give 6 stars, I would!

Respectfully submitted,

Claudia Powell Fisher

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Truly life changing getting these…

Truly life changing getting these hearing aids. It’s enriched my life so so much. Thanks to Liam who is wonderful and has helped me so much. Can’t recommend hidden hearing enough.

October 21, 2024
Unprompted review

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