I have been a client here since it was recommended by a friend. I had been dissatisfied with the audiology company I was using at the time because of the high turnover of staff and the disappointing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a hearing test with Tom who made me feel relaxed immediately and explained the procedure very clearly. Secondly I had a wax removal procedure done by lovely Dee. Such a bubbly personality who ag... See more
Khadisha Walter’s top notch help to get me hearing again and clearing wax. Took me through everything step by step and cleared a long running build up issue that none of the other previous visits to o... See more
AUDIKA are very good at: 1. Post-sales support, always reminding me in good time for hearing reviews. 2. Thorough hearing tests d we’d itch audiograph plots. 3. Never ‘over-sell or pushy’ i... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear explanations with empathy
Dee has a great manner
Dee successfully removed the wax from both of my parents’ ears via the hoovering out method. She has a friendly and calming manner, explaining all steps, and alleviating any concerns her clients may have. You can see before and after photos (if you wish!) and a hearing test is also undertaken as part of the service. I wholeheartedly recommend her if you require this procedure.
Professional, helpful and friendly
Professional hearing test, with good explanation of the results. And of options. No pressure to buy, but I did. My new hearing aids are yonks better than NHS. Follow-up appointments are good, too. The branch is smart, well run, and with very knowledgeable and helpful staff.
Ear wax removal
Second time having micro-suction for ear wax done by Dee.
Procedure explained clearly, very competent and caring practitioner.
Will be back again in six months.
Thank you Dee.
Wax removal and hearing test with Dee
Wax removal and hearing test with Dee. All done very professionally and pleasantly.
Hear,hear
Dee is dynamic ,capable and informative , providing evidence via picture to support the need for activities.
She is sensitive to patient comfort and operates in a hygienic fashion.
Annual checkup - still excellent.
This was an annual checkup for me, which is free of charge every year. It was reassuring to be tested by an experienced audiologist, Kate, who said that everything was as before - no change for the worse. The test included a maintenance check of my hearing aids as well as ear health tests. Even though Hidden Hearing has now the same name as their parent company, Audika, the Kingston branch is still as excellent as they were before. The service and friendly staff made my visit even better. I would recommend the Kingston Audika Hearing Centre and I give them full marks.
Excellent customer service both on…
Excellent customer service both on earwaxing and hearing test. Everything procedure was explained clearly and carried out efficiently.
Very good free hearing test and…
Very good free hearing test and consultation with Tom at Kingston.
Dee is a miracle person
Dee is a miracle person. She is efficient. Feels very safe and experienced. A joy to come and see her. I wish she was my friend. Uplifting personality. And most of all perfect results every time with no fuss. Highly recommended.
Got myself a same day booking with the…
Got myself a same day booking with the delightful Khadisha Walters (Dee). The service was great and I really appreciated seeing the before and after pictures. Would absolutely recommend.
excellent
excellent - kind, professional and efficient assessment and advice. highly recommend.
All the staff are brilliant
All the staff are brilliant, including their receptionist Montar, Tom who runs things and Madame Khadisha (Dee) Walters on the ear care front. Cannot recommend too highly.
Andrew Segal
In my experience the best.
Over the last few years I have found it necessary to have my ears regularly cleared and have tried 5 different outfits.
As far as I am concerned Khadisha Walters at Hidden Hearing Kingston is by far the best that I have found. She manages to be friendly and welcoming while also being knowledgeable, professional and thorough.
courtesy
261828
we arrived early , they were open , brought our appointment forward and all done in 20 minutes
excellent
Very thorough took time and care over…
Very thorough took time and care over testing. Answered all my questions. Adjusted my hearing aids to my hearing and very cheerful staff.
Helpful and elcoming with clear explanations.Reminder system worked well for me
Reminder system worked well for me.
Welcome at the 'studio' was appreciated
Tom was clear and helpful with his explanations as usual.
friendly staff has recently returned…
friendly staff has recently returned providing very friendly service tailored to each customer.
Khadisha was very friendly and professional
Khadisha was very friendly and professional during both of my visits, she made me feel comfortable and her explanation throughout the process was clear and reassuring. The treatment went smooth and she made sure everything was successfully completed. I would recommend her for anyone with ear wax issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







