This is only my second visit to Hidden Hearing but I felt comfortable from the first meeting.The test where very good and explained well.The staff where excellent,im still in the tweeking stages but p... See more
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See what reviewers are saying
Earlier today my mom had a home visit review appointment with Poojah Gupta. Poojah had phoned ahead to let us know she was on the way, which was very reassuring. Poojah is very personable; it... See more
I’ve just had my first appointment with Tracy Vaughan at Hidden Hearing. I’m 52 & had wax removed from my ears several times before in different places. Tracy by far the most professional , informativ... See more
Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing dam... See more
Ear wax removal
The lady attending to my ears was welcoming polite and put me instantly at ease. Treatment received was professional and very efficient.
December 4, 2025
Pooja is a delightful and very…
Pooja is a delightful and very knowledgeable and helpful lady.
She tackles the job very professionally and has achieved an amazing result for me much to my delight. I can now hear much much better than I have heard in many years, which is down to her dedication, patience and skill.
I have every confidence in recommending her.
November 27, 2025
Unprompted review
Excellent after care is being provided for me.
The experience at Lichfield Hidden Hearing was amazing. Every member of staff were brilliant, even myself and my husband were given a lovely cup of coffee with a biscuit on arrival. Everything about my visit was excellent, they have plenty of time for you, no rush. I wish I had gone to them years ago, where I went previously was nothing like what I'm received here. Highly recommend.
November 18, 2025
Excellent quality staff that test and…
Excellent quality staff that test and explain your hearing condition in great detail, care and attention.
November 11, 2025
Well organised and welcoming
November 4, 2025
Earwax Removal
Professional and efficient service. My earwax was removed painlessly with all steps being clearly explained in a friendly manner.
November 3, 2025
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Sharp practice
Sharp practice - promotion of free hearing tests, promoted in doctor’s surgery misled us as, as soon as test was done they advised us cost of hearing aid would be about £3k. Testers were excellent. Sadly Mum (the patient) has died - I contacted HH (Lichfield branch) about recycling her hearing aids and they were extremely unhelpful
April 9, 2025
Unprompted review
Reply from Audika - Lichfield
Good afternoon
Thank you for your 3- star review. We are glad to hear that you felt our Hearing Aid Dispenser was excellent.
We are so sorry for your loss, please accept our sincere condolences.
We are also sorry to hear of your experience in branch if you would like to discuss further, please contact our Customer Services Team on 0800 740 8796 who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd.
Learnt a lot
Learnt a lot, plenty of information, very helpful
All round professional service
Look forward to next appointment.
September 30, 2025
Tony was very informative in his…
Tony was very informative in his explanation of tests and results.
August 28, 2025
Charlotte managed to extract a bit more…
Charlotte managed to extract a bit more life from my obsolete hearing aids and she is friendly and informative.
August 23, 2025
Lovely staff
Lovely staff. Nothing too much trouble.Explained lots of things. Was seen by dad of Charlotte last time who was also great! Charlotte's no nonsense approach was appreciated.
August 14, 2025
Very knowledgeable and professional…
Very knowledgeable and professional with an extremely pleasant manner
August 6, 2025
Excellent emergency help in Lichfield
was on a day trip to Lichfield and one of my hearing aids stopped working. I called in at Hidden Hearing and was assisted immediately. My hearing aids are supplied by NHS but Hidden Hearing helped me without any charge. A big thank you to Charlotte and Karen - you were brilliant!
July 29, 2025
Unprompted review
The staff are so welcoming and make…
The staff are so welcoming and make their customers very comfortable. I always feel that the staff actually listen to me & not just trying to get a sale out of me.
July 17, 2025
Just had an earwax removal
Just had an earwax removal Tuesday carried out at their Lichfield Staffs branch.
The lady who did it was very friendly and managed to get a difficult blockage removed by sheer determination.
Fully recommended!!
June 24, 2025
Unprompted review
Warm welcome on arrival.
Warm welcome on arrival.
All staff Friendly and courteous throughout visit
professional and reassuring advice
Came away confident and happy
Thank you Mr. Vaughan and staff
June 12, 2025
Knowledgeable and friendly
Knowledgeable, friendly yet professional. Customer service first class.
June 10, 2025
Had the best experience
Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing damage from a previous illness! I had a thorough examination and was treated with compassion! Can’t rate them enough…nothing too much trouble! Thank you so much for your care x
May 21, 2025
Unprompted review
Had a hearing test review after 3…
Had a hearing test review after 3 years. Felt that the focus was on selling me more hearing aids!!!!
April 1, 2025
Reply from Audika - Lichfield
Good afternoon,
Thank you for your review, we are sorry to hear that this was how you felt regarding your recent test review.
We have forwarded your review to our Area Manager to investigate. If you would like to discuss further please contact our Customer Services Team on 01622 775191/ 0800 740 8796 or if you prefer email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd.
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