Audika - Maidstone Reviews 

251
TrustScore 5 out of 5

4.9

31 Pudding Lane, ME14 1PA MAIDSTONE, Kent, GB


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Rated 5 out of 5 stars

I attended audika hearing care in maidstone pudding lane. To have wax removed. I was recommended to have this done by Samantha lidington my hearing aid dispenser, who is always professional and tho... See more

Rated 5 out of 5 stars

The audiologist from Audika Maidstone was skilled, experienced, identified my difficulties at speed and clearly explained new tech solutions. Rarely and valuably she seemed as keen to resolve my spec... See more

Rated 5 out of 5 stars

A huge thank you to Jessica for the fantastic ear care service she provided for my 92-year-old dad. She was wonderfully kind, patient, and caring from start to finish. She put him at ease straight awa... See more

Rated 5 out of 5 stars

Having had NHS hearing aids for nearly 2 years, on recommendation saw Darren at Hidden Hearing, Maidstone. A true utter professional who cares and spends time. Apart from real comfortable fit and... See more



Contact info

  • 31 Pudding Lane, ME14 1PA, MAIDSTONE, Kent, United Kingdom

  • 01622 776270

4.9

Excellent

TrustScore 5 out of 5

251 reviews

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4.9

All reviews

(251)

4,731 reviews in the last 12 months

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Rated 5 out of 5 stars

Game Changer!

For many years, perhaps decades, I had experienced progressive hearing loss.
Three years age, I decided that it was time to act and went to see Hidden Hearing in Pudding Lane, Maidstone.
Visiting them made me realise the extent of my loss, as a result of which I purchased a medium priced, set of hearing aids and my world was transformed!
On the first and second anniversaries of my purchase, I was invited back for a consultation, where my hearing was tested and my aids given some fine tuning.
On the third anniversary this week, I went for a consultation with their very capable Samantha Lidington.
Sam took me through the same tests as I had undergone in previous years, plus others that have been introduced since and demonstrated the latest products available.
I was astonished at how things have moved on in such a short time and could not help but invest in this latest technology.
I found Sam and her team at Hidden Hearing to offer a first class service and can not recommend them highly enough.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

review of after sales service

We visited Hidden Hearing today for an annual checkup. The lady who dealt with us was professional, extremely thorough and explained everything carefully in terminology that we could understand. We were completely satisfied with the service and would not hesitate to recommend them.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really nice people at HH in Maidstone…

Really nice people at HH in Maidstone Pudding Lane. My wife & I went for our annual check and besides being made very welcome Darren went right through our current hearing profile and made one or two adjustments, and sent us on our way. A really good service. This company, and especially this branch if you live in Kent, is to be recommended

October 28, 2025
Rated 5 out of 5 stars

Great Customer service

Sam explained everything perfectly before she started any tests. Her instructions were simple and easy to follow. Made me feel very relaxed as this was my first ever hearing test

October 28, 2025
Rated 5 out of 5 stars

From NHS to private - No contest

Having had NHS hearing aids for nearly 2 years, on recommendation saw Darren at Hidden Hearing, Maidstone.
A true utter professional who cares and spends time.
Apart from real comfortable fit and quality of sound my Oticon aids provide a host of advantages.
One of the most noticeable differences is that when driving the outside noise is almost unnoticeable.
Well, well worth the change.
Graham Hatfield.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Superb yearly review!

At Maidstone. Lucy,on reception, and Sam both excellent. Offered coffee, my friend, 92, helped down stairs, everything explained very carefully and understanding checked. Very thorough review and tests. Hearing aids working much better. Lucy and Sam both so friendly. Full marks!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

As background I attended my local pharmacy to have my ears dewaxed. Was offered a free hearing test at Hidden Hearing. Arrived slightly apprehensive but was pleased by the welcome from Lucy plus a cup of coffee while I waited. Appointment was on time and Sam explained what was involved. Appointment lasted about an hour including all the tests. Sam clearly shared & explained the results with me. A lovely experience. Thank you.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I paid £6000 for Intent 1 Hearing Aids

I paid £6000 for Intent 1 Hearing Aids. Was told the wax filters needed changing every month. I am having to change the filter daily for the hearing aids to even function. This is costing me £60 a month. The only solution offered is another £70 for ear inspection and possible wax removal. The hearing aids are going in the bin. A complete waste of money

September 1, 2025
Unprompted review
Audika - Maidstone logo

Reply from Audika - Maidstone

Good morning, Mr Burles
Thank you for your review. We are sorry to hear of your experience and would very much like to help facilitate you being able to use your hearing aids.
A member of our team with reach out to you to discuss further.
Kind Regards
Customer Services
Hidden Hearing Ltd

Rated 5 out of 5 stars

I saw Jessica

I saw Jessica, she was very professional and knowledgeable. Thank you for your help and advice

August 22, 2025
Unprompted review

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