Audika - Maidstone Reviews 

I visited Hidden Hearing in Maidstone today for a hearing test with Sam where it was identified that I needed to have one of my ears unblocked. Sam was wonderful and professional, she explained the process very clearly and really made me feel at ease as i’d not had an hearing test before. Following an inspection with a camera that showed ( I could see the camera images too) I had a blocked ear she booked me in with Rachel, who made time to make sure I received the follow up treatment within half an hour. Again Rachel was clear and professional….she helped make what I thought might be an unpleasant experience very comfortable.
I also want to pay compliment to the customer services staff who looked after me in the lead up to my appointment. They were professional, accommodating and friendly. Very refreshing these days. Thank you

Lovely young lady was very helpful. Always a great service

Same As last time Samantha was very professional and very patient.she answered all my questions with ease. She very kindly cleaned my hearing aids and digitally tweaked them so they worked perfectly. Thank you Sam you were lovely .

What can I write that justifies my overwhelming thanks to Samantha Lidington. An amazing Lady that opened up my world to hearing this wonderful world again.
After a battle of unsatisfactory hearing aids and absolutely hating the idea of wearing both ears with aids I simply took my left ear original NHS ones out as soon as they were put in and tried to relent to using both they sat in their case ... trying to get but basically refused due to look and comfort.
So went to hidden hearing and OH MY!!
I COULD HEAR Samantha's voice and " ahhh ( excitement) " My own voice." I didn't even realise they were in as they felt so comfortable!!!
First thing when I got home (after now a very noisy drive home everything seemed so loud and auditable my brain was overwhelmed with car engine that I could nearly hear ..thinking my car was doing so well and sounded so healthy.. the creeks and noises just in my car seemed so loud .. traffic actually sounded ), I opening my door ... to find my young now junior / adult cat had a voice not a quite squeak...
I felt awake ... where had I been all these years in slumber land????
I stopped raising my voice thinking no one can hear me coz I couldn't... basically I accepted the help with out realising and found the difference life changing. Im now ready to conquer the world again.. thank you Hidden hearing especially Samantha in the Maidstone branch....... I never thought I'd be recommending hearing aids... do not hesitate to have a test at least .

Thorough hearing test and Jane was really kind and helpful. She explained each part of the test and gave some great ear care advice.

Alex and Jess were very professional and explained everything clearly on my wax removal appointment. I feel so much better, great to have my hearing back and very much felt that I was in safe and capable hands

I was able to have my annual hearing check-up at home. Jane arrived a little early (no problem) and was so cheerful, helpful and very efficient.
I was extremely impressed with the service

As before everything was explained what would happen with the treatment.

A great service and everything fully explained

I've been meaning to review this organisation since last year but today I remembered! I visited the Maidstone branch of Hidden Hearing for a hearing test as I knew I had some hearing loss and was prescribed some Oticon 'Behind-the-ears' hearing aids. I was very sceptical about this as I felt I could cope on a day-to-day basis but I did have problems with TV and in crowded areas. When I was eventually persuaded to try them by Darren who was highly professional and a really nice chap to boot I was astonished at the increase in clarity of everything I was hearing. In a word, it was transformational and I've never looked back. The service from HH has been excellent and I would thoroughly recommend them.

The representative, Michael Norris was very patient, explained everything in a way I could understand and the trial was a great experience. I would recommend this company to anyone

Friendly customer service, knowledgeable and professionally carried out.

Darren is most knowledgeable and thorough. His advice is sound. It is comforting to know that he will follow up on his advice and actions.
The receptionist kind and helpful.
The reception area clean, calm and bright.

Darren was great explaining everything and put me at ease and I learnt a few things at the same time I will definitely be back in two years time for a checkup

Jess, the ECP at Maidstone, made my experience such a positive one. It was my first time having ear wax removal but she made me feel comfortable straight away. She was very clear with the information she told me and explaining the process so I had great confidence in her abilities. A big thank you to Jess.

A great experience with in depth discussion on general health and a comprehensive testing session with good explanations

Hannah was knowledgeable, kind and careful. Most in depth test I have ever had.

Friendly and respectful and patient

Jane Kershaw at Hidden Hearing (Maidstone) is really excellent, friendly and professional. She is very skilled and knowledgeable. She really listens to your needs and issues and makes all the adjustments she can to help you live your best life with hearing aids. She managed to fit me in with a same day appointment when I was first struggling with some aspects and made some tweaks to help me adjust quicker. Hidden Hearing was recommended to me by friends and I have been so pleased with how Jane has helped me.