Audika - Maidstone Reviews 

251
TrustScore 5 out of 5

4.9

31 Pudding Lane, ME14 1PA MAIDSTONE, Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I attended audika hearing care in maidstone pudding lane. To have wax removed. I was recommended to have this done by Samantha lidington my hearing aid dispenser, who is always professional and tho... See more

Rated 5 out of 5 stars

The audiologist from Audika Maidstone was skilled, experienced, identified my difficulties at speed and clearly explained new tech solutions. Rarely and valuably she seemed as keen to resolve my spec... See more

Rated 5 out of 5 stars

A huge thank you to Jessica for the fantastic ear care service she provided for my 92-year-old dad. She was wonderfully kind, patient, and caring from start to finish. She put him at ease straight awa... See more

Rated 5 out of 5 stars

Having had NHS hearing aids for nearly 2 years, on recommendation saw Darren at Hidden Hearing, Maidstone. A true utter professional who cares and spends time. Apart from real comfortable fit and... See more



Contact info

  • 31 Pudding Lane, ME14 1PA, MAIDSTONE, Kent, United Kingdom

  • 01622 776270

4.9

Excellent

TrustScore 5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(251)

4,771 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The lady my mum saw was very nice very…

The lady my mum saw was very nice very helpful very careful throughout the examination unfortunately she was on her own and had to keep going to the shop door to help people apparently the receptionist was given the day off which was not a good idea unprofessional!!

March 4, 2025
Rated 5 out of 5 stars

Sam at Maidstone Hidden Hearing

Sam was my consultant for my hearing test. I felt relaxed at the outset as Sam explained exactly what the test included and what any potential outcome could be. Each stage was not rushed at all and each test was different and through. I was given the opportunity to try hearing aids immediately based on my hearing loss test results which was quite extraordinary and amazingly was an instant improvement.

Sam talked me through options and even coloured ear pieces to choose room. No sales pressure, just a follow up courtesy call the next day. Great service and would highly recommend Hidden Hearing.

February 17, 2025
Rated 5 out of 5 stars

A very helpful and reassuring experience

A very helpful and reassuring experience. Darren and the team offer a friendly and professional service in a comfortable environment. He took plenty of time to explain every aspect of the extremely thorough procedures and how they were relevant to my own situation.
No hard sell and I couldn't fault anything.
I would thoroughly recommend the Maidstone team to everyone.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

My first years experience

I’ve now had my Hearing aids for one year. I cannot speak highly enough regarding the professional service I have received from the Maidstone branch. Sam Livingston’s initial testing, fitting and the follow up was first class, attentive and clear at every stage. I now realise that my hearing was not in a good shape and how much my decision and the help from Hidden Hearing has now made to my life!
The help from Lynsey for wax removal was so well done and added to the good experience from the staff in Maidstone. Thank you

February 18, 2025
Unprompted review
Audika - Maidstone logo

Reply from Audika - Maidstone

We are pleased you have had a great year with your hearing aids and that the service you received from our Maidstone hearing centre is first class. Thank you for your review, it really does mean a lot to the team.

If you ever need to speak to our Customer Services team alongside the Maidstone team, please don't hesitate to reach out.

Kind regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

An excellent service from start to finish…

An excellent service from start to finish. I have been wearing my hearing aids for three years now, and the quality of my life has increased inordinately. Many thanks to Samantha at Hidden Hearing, Maidstone Branch.

February 17, 2025
Unprompted review
Audika - Maidstone logo

Reply from Audika - Maidstone

It's wonderful to read that we have increased your quality of life since you have been wearing hearing aids. Thank you for your kind words.

If you ever need to speak to our Customer Services team alongside the Maidstone team, please don't hesitate to reach out.

Kind regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Excellent service and professional advice

I have been with Hidden Hearing for 18 years. I have always been dealt with as a valued customer and given the best service and advice especially by Darren 👌

February 15, 2025
Audika - Maidstone logo

Reply from Audika - Maidstone

As an extremely loyal patient of Hidden Hearing, thank you, and thank you for your review too. It really is appreciated.

If you ever need to speak to our Customer Services team alongside the Maidstone team, please don't hesitate to reach out.

Kind regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Made welcome

Made welcome. In depth review and assessment of hearing.
Recommend Hidden Hearing for anyone thinking about having hearing aids.

February 4, 2025
Rated 5 out of 5 stars

Hearing Test

My first visit to Hidden Hearing in Maidstone. I would definitely recommend this shop; I was made to feel very welcome and he explained everything very clearly. He was very thorough and took his his time to ensure everything was done correctly.

February 7, 2025
Rated 4 out of 5 stars

Hidden hearing have shown great care and compassion.

Hidden hearing have shown great support for me during my hearing loss journey. Yes it costs money, but there is no greater quality than living life to the full and your hearing is a massive part of that.
I would especially like to thank Samatha for her kindness, compassion and honesty over the last year or so,resulting in me purchasing a new set of aids of which has completely changed my involvement in everyday life and therefore improved the overall quality of my life.
You only have one life, live it the best you can!!
Thank you!!

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Hearing Test and Wax Removal

What a superb, professional and friendly service from Sam, Justine and all the staff at Maidstone.
Thank you so much for helping me out.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had my ears hoovered many times…

I’ve had my ears hoovered many times and this has been the easiest and most informed experience to date. Every step of the way was explained clearly by Jessica the Ear Care Practitioner. No discomfort at any stage and a perfect end result.
Thank you

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ear cleaning/ hearing test

I went in for a check up as I thought I was struggling with my hearing
Never having it done before I was very nervous not knowing what to expect but Justine was very knowledgeable and relatable she guided me through the whole process and put my mind at ease turns out there was nothing to worry about it didn’t hurt at all and put my mind at ease after having my ears cleaned and hearing tested. And told I’m totally normal and nothing to worry about.
Can’t recommend hidden hearing enough and Justine is brilliant

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Could not be better!

I joined Hidden Hearing over 8 years ago and it's been trouble free. I now have the aids that I need and have very much enjoyed the discussion of which direction to take. This is made to measure audiology for me. I tell Darren what I need and he produces it...and he does not try to sell me something that he know I do not want.
Please Darren, don't leave because I'm very fussy as to whom I do business with!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic treatment

Fantastic service at hidden hearing Maidstone, Josephine was very knowledgeable and professional. The ear wax removal was a success and now I can hear again well. Top service!

January 24, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look