We were seen at our appointment time. Michael, who we first met 3 years ago was still the consultant attending to us. Michael was forthright and professional throughout the consultation and I didn’t e... See more
Location
Switch location53 Westgate Road, NE1 1SG NEWCASTLE UPON TYNE, Tyne and Wear, GB
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See what reviewers are saying
These aids have changed my life. They are discreet and work amazingly well, assisting me with my hearing loss and tinnitus. From the initial appointment, to the after sales service, Hidden Hearing... See more
I visited the Newcastle upon Tyne branch. The receptionist was polite and friendly. I was offered coffee. The person carrying out the procedure was polite and friendly. A full explanation of what wou... See more
Michael Riley at the Newcastle store is AMAZING! Took my mom there who has been a client for years and Michael is understanding, compassionate and incredibly professional. Without doubt one of the mo... See more
Contact info
53 Westgate Road, NE1 1SG, NEWCASTLE UPON TYNE, Tyne and Wear, United Kingdom
- 0191 2693070
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The fact that I arrived a week early…
The fact that I arrived a week early and I was assured it would not be a problem to fit me in. I was given a coffee while I waited and then I was given there usual friendly and expert service. The couple of problems I was having with my hearingvsids were resolved and I am delighted with the results and the kind service.
From the minute I walked in the door I…
From the minute I walked in the door I was welcomed and looked after. Excellent service. Jo did my wax removal took the time to listen to my problem. Explained everything what she was doing next. Made me feel relaxed and comfortable. Lovely lady would recommend hidden hearing 100%.
Audiologist was very knowledgeable and…
Audiologist was very knowledgeable and personable. Very easy to interact and helpful
Welcoming friendly technician
Welcoming friendly technician. Full explanation and reassurance given at every stage of the examination.
I recently had an ear wax removal…
I recently had an ear wax removal procedure at hidden hearing in Newcastle and I couldn’t be happier with the experience. The clinician was incredibly professional and made me feel at ease throughout the process. Using microsuction, she quickly and painlessly cleared a significant amount of wax, restoring my hearing almost immediately. The environment was calm, and I appreciated how she explained each step clearly. I highly recommend this service. Thank you for such excellent care!
Earwax removal
Great experience, friendly and made to feel relaxed, next steps explained well. Very clean environment, overall extremely happy
Always really great service
Always really great service. The lady is lovely and swift, no issues.
Easy to talk to and very reassuring
Easy to talk to and very reassuring at
Hexham Abbey.
Professional, detailed, thorough and calming experience
Warm welcome at the door! Slightly worried as hadn’t had ear wax removed for a long time ! Nurse was absolutely brilliant! Explained everything she was doing in my language, showed me photos as she went, was very patient and took her time. Clarified that I would need to return in one week and why to allow a full job to be completed at no extra charge. Hearing already significantly improved , totally painless experience! Would DEFINITELY use again! One of the best customer service experiences in a long time!
Expert at hearing tests and explaining…
Expert at hearing tests and explaining the results. Hearing aids checked and updated.
Did a brilliant job I was really…
Did a brilliant job I was really impressed with Michael at Newcastle
I was made very welcome by the staff
I was made very welcome by the staff, offered tea or coffee. The procedure was conducted very quickly & efficiently. Showing me photos before & after. The surgery & office were spotlessly clean I was also given drops for my ears. I highly recommend this company .Thank you.
Professional
Friendly atmosphere, everything was explained well and advice given on what I should do next with my ears
Everything from making the booking to…
Everything from making the booking to going in for the treatment was performed with the greatest of ease and everything was explained to me
My appointment was with Tobin Saji
My appointment was with Tobin Saji. He explained everything very clearly. He was polite and patient.
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