We were seen at our appointment time. Michael, who we first met 3 years ago was still the consultant attending to us. Michael was forthright and professional throughout the consultation and I didn’t e... See more
Location
Switch location53 Westgate Road, NE1 1SG NEWCASTLE UPON TYNE, Tyne and Wear, GB
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See what reviewers are saying
These aids have changed my life. They are discreet and work amazingly well, assisting me with my hearing loss and tinnitus. From the initial appointment, to the after sales service, Hidden Hearing... See more
I visited the Newcastle upon Tyne branch. The receptionist was polite and friendly. I was offered coffee. The person carrying out the procedure was polite and friendly. A full explanation of what wou... See more
Michael Riley at the Newcastle store is AMAZING! Took my mom there who has been a client for years and Michael is understanding, compassionate and incredibly professional. Without doubt one of the mo... See more
Contact info
53 Westgate Road, NE1 1SG, NEWCASTLE UPON TYNE, Tyne and Wear, United Kingdom
- 0191 2693070
4.7
Excellent
169 reviews
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Helpful and professional took time to…
Helpful and professional took time to explain the different devices available
August 23, 2025
1st time getting my hearing checked
1st time getting my hearing checked, I found it very help
August 21, 2025
Call out response
Had to call Hidden Hearing out to my house and bed bound father, came the next day and sorted his hearing aid out
August 17, 2025
So easy to get a prompt home…
So easy to get a prompt home appointment. Very professional examination with reassuring advice. Follow up was satisfactory and I won't hesitate to recommend to family and friends.
July 17, 2025
Very efficient service and no waiting…
Very efficient service and no waiting time. Wold recommend Hidden Hearing to anyone wanting or needing a hearing test. Thank you.
June 14, 2025
Newcastle Hidden Hearing
1. Easy to get to on public transport
2. Michael was courteous, helpful, and above all knowledgeable.
3. Everything was explained clearly and in detail.
June 5, 2025
David was precise
David was precise, knowledgable and really knew his stuff.The difference between the aids and the NHS ones that I am currently wearing was nothing short of remarkable.
June 4, 2025
You can definitely trust the integrity of Hidden Hearing
Following my previous review in which I rated Hidden Hearing very highly for excellent service, I have now received the Total Refund promised, which is part of their 60 day commitment to customers should the hearing aids prove to be unsuitable.
I think this is an exemplary company
June 5, 2025
Unprompted review
Friendly staff made me feel at ease
Friendly staff made me feel at ease. Knowledgeable and informative. Explained what was to happen and checked I understood.n
May 1, 2025
May use AI-assist with repliesRead more
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Reply from Audika - Newcastle
Perfect! Thank you!
If we can do anything further, please do reach out.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Ear wax removed
I had my ears cleaned out by suction, the procedure was explained and Jo took her time, she was very caring, whilst remaining professional.
It was not painful at all, just noisy.
If you have blocked ears, this is well worth the money, considering a waiting time at the GP of approximately 12 weeks.
April 25, 2025
Genuine all round care
Michael in the Newcastle upon Tyne office has been so helpful and kind. His advice right from the beginning has never felt like a pressurised sale - just a genuine desire to help
April 15, 2025
Reply from Audika - Newcastle
Thank you for taking the time to leave a review for Michael and our Newcastle team.
We definitely don't want patients to feel pressured into purchasing hearing aids. We aim to provide all the information and expert knowledge we can at each appointment so that when someone is ready to take that step on their hearing care journey, we know they are making an informed decision. Genuine kindness and desire to help comes from our passion to help more people hear, so we are pleased to read that you've experienced the care we are known and respected for.
Of course, if we can do anything further before our next appointment, please do not hesitate to reach out.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
You can trust these people
Everyone was lovely and very pleasant. But the most important thing was their professionalism. Especially the Lady who checked my ears, tried to remove wax, and found it was not wax, she eplained everything to me told me to contact the doctor, and she would send a referral letter.
March 26, 2025
Great service
I had trouble parking but they waited for me. They explained in simple language and great detail what they were doing and the outcome. Would highly recommend.
March 12, 2025
Ear syringe
Efficient staff friendly and helpful
Comfortable experience
5/5for cleanliness
February 26, 2025
After 2 yearly attempts to help me get…
After 2 yearly attempts to help me get the best out of my hearing the consultant explained everything simply and tried a different style of amplifiers which work wonderfully. I can't thank him enough for his time and effort to help me find a solution to my very narrow ear canals. I would recommend him to anyone so a huge thankyou from me.
February 5, 2025
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