Audika - Newcastle Reviews 

168
TrustScore 4.5 out of 5

4.7

53 Westgate Road, NE1 1SG NEWCASTLE UPON TYNE, Tyne and Wear, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Michael Riley at the Newcastle store is AMAZING! Took my mom there who has been a client for years and Michael is understanding, compassionate and incredibly professional. Without doubt one of the mo... See more

Rated 5 out of 5 stars

These aids have changed my life. They are discreet and work amazingly well, assisting me with my hearing loss and tinnitus. From the initial appointment, to the after sales service, Hidden Hearing... See more

Rated 5 out of 5 stars

I visited the Newcastle upon Tyne branch. The receptionist was polite and friendly. I was offered coffee. The person carrying out the procedure was polite and friendly. A full explanation of what wou... See more

Rated 5 out of 5 stars

What a difference this last visit was.. Everything was clearly explained and was shown visuals on screen. If this gentleman is the direction you're company is going I can only applaud you he was mo... See more



Contact info

  • 53 Westgate Road, NE1 1SG, NEWCASTLE UPON TYNE, Tyne and Wear, United Kingdom

  • 0191 2693070

4.7

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.7

All reviews

(168)

4,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kindness and care

My wife is in a care home with a wide range of disabilities. She needed new hearing aids. She was treated with kindness and compassion and her new hearing aids have improved her life

January 8, 2026
Rated 5 out of 5 stars

First time ear wax removal

First time i've ever had to use an ear wax removal service and chose this after shopping around and seeing an offer through Hidden Hearing.

Staff were easy to deal with, professional and insightful into my blocked ear and future prevention methods.

Would have no hesitation in using this service again and recommend to anyone.

December 10, 2025
Rated 5 out of 5 stars

Appointment

The gentleman who looked after my dad was lovely .
He is very helpful and takes his time explaining everything to both my dad and myself. He doesn’t rush dad and is always vey helpful .

November 20, 2025
Rated 5 out of 5 stars

THOROUGH

The hearing test was thorough and carried out very professionally. The results were explained well in an easy to understand manner by a patient expert.
I felt I could hear so much better afterwards.

November 21, 2025
Rated 5 out of 5 stars

Quick efficient painless procedure

Quick efficient painless procedure to remove wax from both ears , this was the earliest appointment I could get anywhere in this area and also the cheapest as they have a special deal on at the minute, also free hearing test afterwards, so a win win win situation

November 5, 2025
Rated 5 out of 5 stars

Wax removal

Was made to feel very welcome and the procedure was explained fully. Staff were very friendly . Would definitely recommend to family and friends

October 28, 2025
Rated 3 out of 5 stars

The person that carried out the hearing…

The person that carried out the hearing test was very professional and he explained the result. The hearing aid recommended and package that went
with it in my opinion was too expensive.

September 10, 2025
Audika - Newcastle logo

Reply from Audika - Newcastle

Hello

Thank you for taking the time to leave your review and we appreciate the 3 stars.

We do also offer payment plans as an option and would be happy to discuss these with you if you wanted to.

Please feel free to contact our Customer Services Team on 01622 775191 or by emailing contact@hiddenhearing.co.uk and they will be able to get you in touch with your Hearing Aid Dispenser.

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

Rated 1 out of 5 stars

Being miss lead

Being miss lead. I was told 2 years ago I will not need to get new ones again as the ones i have bought can be updated without purchasing new ones. Just to be told that if I want to hear better I will need to buy new ones. Further to this I was told that my ears had no wax in and was clean, then I get an email to tell me I must book an ear wax removal session. What is going on.

September 2, 2025
Audika - Newcastle logo

Reply from Audika - Newcastle

Good afternoon,
Thank you for your review. We are sorry to hear of your experience. I can see from your record that you have also replied to an email from us.
Our area team have been made aware of your review and will be investigating.
Please contact our customer services team on 0800 4708 796 who would be happy to help, if you would like to discuss further.
Kind Regards
Customer services
Hidden Hearing Ltd

Rated 2 out of 5 stars

if only ears did not have wax in them

so far i have them cancel my apponiments twice so its taken nearly 6 weeks just to get a test. from august to september. and there is still time to cancel me again. they have limited appointments so find it hard to fit me in with my shift pattern, so far poor service.

August 18, 2025
Unprompted review
Audika - Newcastle logo

Reply from Audika - Newcastle

Hello

Thank you for taking the time to leave your review and we are sorry to see the reason for it. We understand that appointments being moved can be frustrating, we have contacted the local team to ensure that your current appointment is not moved again unless they are able to contact you for an earlier appointment.

If there is anything else we can help you with, please feel free to contact our Customer Services team on 01622 775191 or by emailing contact@hiddenhearing.co.uk and they will be more than happy to help you.

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

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