Michael Riley at the Newcastle store is AMAZING! Took my mom there who has been a client for years and Michael is understanding, compassionate and incredibly professional. Without doubt one of the mo... See more
Location
Switch location53 Westgate Road, NE1 1SG NEWCASTLE UPON TYNE, Tyne and Wear, GB
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See what reviewers are saying
These aids have changed my life. They are discreet and work amazingly well, assisting me with my hearing loss and tinnitus. From the initial appointment, to the after sales service, Hidden Hearing... See more
I visited the Newcastle upon Tyne branch. The receptionist was polite and friendly. I was offered coffee. The person carrying out the procedure was polite and friendly. A full explanation of what wou... See more
What a difference this last visit was.. Everything was clearly explained and was shown visuals on screen. If this gentleman is the direction you're company is going I can only applaud you he was mo... See more
Contact info
53 Westgate Road, NE1 1SG, NEWCASTLE UPON TYNE, Tyne and Wear, United Kingdom
- 0191 2693070
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Home visit for my mams hearing test
Home visit for my mams hearing test. Lovely young man who normally comes out is so nice. Explains everything very thoroughly and is very patient with my mam. 10/10
Kindness and care
My wife is in a care home with a wide range of disabilities. She needed new hearing aids. She was treated with kindness and compassion and her new hearing aids have improved her life
First time ear wax removal
First time i've ever had to use an ear wax removal service and chose this after shopping around and seeing an offer through Hidden Hearing.
Staff were easy to deal with, professional and insightful into my blocked ear and future prevention methods.
Would have no hesitation in using this service again and recommend to anyone.
I was made to feel very comfortable…
I was made to feel very comfortable throughout ,the testing was very thorough and the outcomes explained clearly and there was never any pressure put on me. I will be back next year for a retest.
Appointment
The gentleman who looked after my dad was lovely .
He is very helpful and takes his time explaining everything to both my dad and myself. He doesn’t rush dad and is always vey helpful .
THOROUGH
The hearing test was thorough and carried out very professionally. The results were explained well in an easy to understand manner by a patient expert.
I felt I could hear so much better afterwards.
Quick efficient painless procedure
Quick efficient painless procedure to remove wax from both ears , this was the earliest appointment I could get anywhere in this area and also the cheapest as they have a special deal on at the minute, also free hearing test afterwards, so a win win win situation
Wax removal
Was made to feel very welcome and the procedure was explained fully. Staff were very friendly . Would definitely recommend to family and friends
I’m so thankful I started going to…
I’m so thankful I started going to Hidden Hearing. I couldn’t do without my hearing aid and every year during my checkup they are so helpful and friendly. Can definitely recommend.
Excllent annual review .All questions…
Excllent annual review .All questions covered and answered thoroughly by Michael . Current audiogram explained comprehensively and I felt involved as a partner in the processs throughout . Well done folks
Thanks to everyone
Thanks to everyone. You went out of your way to make me feel important
May use AI-assist with repliesRead more
The person that carried out the hearing…
The person that carried out the hearing test was very professional and he explained the result. The hearing aid recommended and package that went
with it in my opinion was too expensive.

Reply from Audika - Newcastle
Being miss lead
Being miss lead. I was told 2 years ago I will not need to get new ones again as the ones i have bought can be updated without purchasing new ones. Just to be told that if I want to hear better I will need to buy new ones. Further to this I was told that my ears had no wax in and was clean, then I get an email to tell me I must book an ear wax removal session. What is going on.

Reply from Audika - Newcastle
if only ears did not have wax in them
so far i have them cancel my apponiments twice so its taken nearly 6 weeks just to get a test. from august to september. and there is still time to cancel me again. they have limited appointments so find it hard to fit me in with my shift pattern, so far poor service.

Reply from Audika - Newcastle
Helpful and professional took time to…
Helpful and professional took time to explain the different devices available
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