I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... See more
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited today for a last minute hearing…
Visited today for a last minute hearing test and ear wax removal, not only fitted me in at the very last minute but were able to thoroughly and professionally help and left me feeling wonderful. Thank you
July 4, 2025
Unprompted review
Best experience for hearing test
Very caring and explained everything really well. Brilliant service 😊
June 28, 2025
This was my first annual check
This was my first annual check. I’ve been really pleased with my new hearing aids. I’ve used aids for several years but these were the first set from Hidden Hearing. I wished I had found them a long time ago. I had a quick retest and Jerry made a few minor tweaks and they are now even better. They give excellent, friendly and skilled service and I would definitely recommend them.
June 5, 2025
My hearing test was on time at North…
My hearing test was on time at North Walsham. The test seemed very thorough an was explained very well by Jeremy. My test results were shown to me and explained.
I was able to try some hearing aids which did make some improvements.
May 22, 2025
Amazing Service and Products
Jerry is an asset to the Company. We were educated (in his jovial and friendly but highly professional way) about the human ear and how the tech available can (and does, by the way) help restore *your* hearing specifically.
Amazing service and (my bad - I've forgotten her name) the receptionist was equally as helpful and friendly. They probably would not want it - but I could have stayed longer!
Outcome: my husbands hearing is restored with clarity and in comfort.
Thank you Norwich branch.
May 14, 2025
Unprompted review
Jerry at Norwich was excellent
Jerry at Norwich was excellent, friendly and knowledgeable. recommended
May 14, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jerry at Norwich branch is a star!
Visited the Norwich branch this morning with my husband who has been suffering with loss of hearing and tinnitus for several years. We met the most informative and interesting chap called Jerry Eldridge. He was absolutely brilliant and made everything so easy to understand. Jerry went through all the tests and different hearing aids available, he explained everything and hubby was very satisfied with the results.
May 9, 2025
Unprompted review
Reply from Audika - Norwich
We are so pleased you met Jerry and that the service you received was exactly as it should be.
Jerry is a star! ...and his out of office replies are legendary... as you would expect after meeting him.
We are so pleased that he put you and your husband at ease and that his professionalism meant that your hubby was satisfied with the results of the consultation.
Thank you so much for taking the time to leave a review and if we can do anything further, please do not hesitate to contact us.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Hidden Hearing Norwich
Hidden Hearing Norwich , Leanne the receptionist always willing and happy to help, Audiologists are both brilliant,nothing is too much trouble. I would never go anywhere else 👏👏👏👏👏👏👏👏👏👏
April 30, 2025
Unprompted review
Reply from Audika - Norwich
We love all the 'clapping' emoji's - Thank you! If only there were an Oscars for hearing care... 👍
We are so pleased the Norwich team are up to their usual high standard and that you are a life long patient because of that. The sentiment is not lost on us and we are very grateful to our longstanding and loyal customers. Thank you.
Naturally, if we can do anything else to support you before your next appointment, please do not hesitate to reach out.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Friendly, thorough and efficient service
My 94-year-old mother-in-law has severe hearing loss and has struggled with previous hearing aids and providers. Jeremy was very thorough in testing and patiently explaining the pros and cons of options in her situation, and in following up to ensure that she was settling in well with her chosen aids. I would definitely recommend this company.
April 23, 2025
Unprompted review
Reply from Audika - Norwich
What a wonderful review of Jeremy in our Norwich area - thank you so much.
We are really pleased that Jeremy was able to provide a service that your 94 year old mother-in-law had been unable to find until visiting Hidden Hearing.
We want to make sure that your mother-in-law continues to benefit from her hearing aids so please do not hesitate to reach out to us if something crops up in the meantime.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
My hearing is good again
The nurse was professional and kind. She spotted the dead skin blocking my ear drum and problem out.
April 11, 2025
Excellent service
Excellent service, quick and efficient. They also helped me rebook my initial appointment with minimum fuss, and the staff are always polite and friendly.
April 5, 2025
I am very pleased with my visit.
I am very pleased with my visit to this facility. The gentleman who served me was very professional and friendly. He tested my hearing and explained my problem clearly and understandably. He showed me 3 types of hearing aids that he can offer me. Although I have not decided on any of them yet, I left Hidden Hearing satisfied.
March 20, 2025
Welcoming and relaxed
Welcoming and relaxed. Tests done with no trouble.
I was made to feel happy with results.
Good.
March 7, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.