I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... See more
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience at Hidden Hearing
Fantastic experience at Hidden Hearing, Norwich. The whole team were welcoming, the wax specialist (Dianne) was friendly and professional. Would 100% recommend.
February 7, 2025
Unprompted review
Very friendly and helpful staff who…
Very friendly and helpful staff who really seem to care. Diane did a brilliant job on the micro suction and I would highly recommend.
January 31, 2025
Unprompted review
Great Service Jeremy
Jeremy at Southwold has been so pleasant and helpful to deal with and the new hearing aids have changed my mother's life
December 10, 2024
Unprompted review
Relaxed atmosphere straight forward…
Relaxed atmosphere straight forward advice answered all questions will use again.
December 20, 2024
Very professional and very helpful I…
Very professional and very helpful I can actually hear perfectly again thank you very much. Receptionist Leanne was also very professional and helpful
December 12, 2024
As always first class service
As always first class service. Ann on reception and Gerry is always so good. Many thanks. Juliet Leftley
November 20, 2024
Very friendly staff with many years…
Very friendly staff with many years experience with hearing issues.
November 8, 2024
Always a good experience....
As always, ease and use of my hearing aid is discussed, so if there was any issues they could be rectified.... No problems yet again. Sue's always really friendly and reassuring, so all in all an enjoyable experience. Thank you.
November 5, 2024
I had a wonderful experience with Diane…
I had a wonderful experience with Diane Dorr, she took the time to explain everything and the whole procedure was comfortable and pain free. Would 100% recommend. Thanks Diane!
October 10, 2024
Unprompted review
Great experience
Sue was very informative, helpful and very personable.
I was extremely impressed with her. I am now looking forward to being able to hear properly again.
October 3, 2024
Hidden Hearing offers a professional…
Hidden Hearing offers a professional service which is thorough, friendly and very informative.
The discussion that I had was extremely helpful and the test that I was given was very comprehensive.
I left Hidden Hearing reassured about my hearing and about future help that would be available to me.
September 10, 2024
Free hearing tests
Free hearing test had. Very thorough explanation of what was to happen and of the results. Felt at ease throughout .
No hard sell and left feeling well informed.
August 16, 2024
Unprompted review
No pushy sales gimmicks
No pushy sales gimmicks, total honesty about our needs, which may be required in the not to distant future.
The lady we saw was polite and very friendly, making us feel at ease, she was very experienced.
August 13, 2024
Urgent appointment
I needed an urgent that was easily arranged. Gerry is polite and efficient, he explained everything he was going to do and put me at ease immediately. Many thanks
August 1, 2024
Unprompted review
Listening to me. This was an opportunity for a relaxed…
This was an opportunity for a relaxed discussion about hearing. The people who met me at reception were warm and friendly. The person who completed the test gave me their time and professional care. I found the experience helpful and not at all overt about selling hearing aids. I felt I could trust them to guide me properly and give an independent assessment of my needs.
July 9, 2024
No hard sell, just really helpful and informative.…
The Consultant very clearly explained the assessment process initially, and throughout was engaging as the testing progressed. Very thorough and professional. I feel very confident that I have the right product to deal with my hearing deficiency
June 8, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.