Audika - Norwich Reviews 

Pleased with the Hearing test service although can't compare it to any other company. Staff all friendly,helpful and professional.
Going Private is not cheap but the service is what one would hope for.

Friendly and helpful, definitely recommend

Great care and attention and very knowledgeable. Diane did a fantastic job.

Very effective hearing aids. Excellent advice, instructions and help from Jerry Eldridge at Norwich branch on 17 and 30 May.

Sue was very thorough

Diane was friendly and informative throughout and I can finally hear out both ears again !

I’ve also learned my lesson about using medical olive oil instead of extra virgin.

Excellent explanation . Friendly and knowledgeable staff ( Diana)

Pleasant atmosphere easy access knowledgeable staff

Appointment was on time the receptionist pleasant when I arrived, the person I saw very helpful, pleasant and knowledgeable sorted out all I wanted.

A friendly welcome, and pleasant experience. My practitioner was Diane Door whom I found to be knowledgeable and helpful in diagnosing my hearing concerns. Furthermore, by removing wax in one of ears has considerably improved my hearing. A fine example of "total satisfaction."

i’m writing this review to a wonderful company hidden hearing and my dearest friend Jeremy Tse-Grice MSHAA who has been my saviour over the years He the most professional person i’ve ever met. He explains everything in layman’s terms and i would recommend hidden hearing and especially Jeremy to all people with hearing loss. i would like to say “he goes above and beyond” every time i go to see him! thank you 🙏 all for your support and advice 100% recommend and never lets me down!!

I was in great discomfort with a blocked ear and could hear nothing. The team saw me there and then as a “walk-in”, luckily someone hadn’t turned up for their appointment! The front of house team quickly got me assessed and registered and I learned I was blocked with wax, something I had not experienced before.
Diane was so kind and professional and brought about almost instant relief clearing the build up of wax. Honestly, thank you.

Came for ear wax removal and service was absolutely spot on. Everything was talked through thoroughly and felt very safe. Would recommend to anyone!

Very friendly and detailed explanation of the workings and up to date efficiency of the hearing aids on offer.

I was made to feel comfortable and the hearing test was explained well and took place in a private area. My problem was shown to me via the computer and the ways to solve this problem was explained well and demonstrated by my testing hearing aids and how well they improved my hearing. Overall a very positive experience

So I'm 69, with age-related hearing loss. Have NHS hearing aids but they only offer behind-the-ear. Decided to go private for in-ear ones. Checked out a couple of companies in the Norwich area, including Hidden Hearing.

I should have been alerted in their store where a lady asked me what she could do for me, and when I said I wanted to know what services they offered, she looked at me like I was some kind of idiot, and looked around the reception as if to say, look, we do hearing stuff. I explained in more detail my issue, and she said the receptionist would book me in for a hearing test when she was done with the customer she was talking to.

When I finally got to the receptionist she was a young girl who didn't seem to know how to use whatever system she was looking at. She had to ask me all my details two or three times, kept inputting the wrong information, long waits, took about 10 mins to book me in a simple date for the hearing test. The vibe I got from the whole place felt very unprofessional.

A few days later a work commitment came up which meant I wouldn't be able to make the appointment, which was still two weeks away. I called Hidden Hearing's Norwich office on the number the receptionist had given me. I said I needed to cancel the appointment and as it was getting near to Christmas, I'd call again in the New Year to rebook. The girl/lady who answered said it was all cancelled, and I thought that was that.

A couple of days later I got a text reminding me of my appointment. Then I got another one. They were 'no reply' texts so I couldn't respond, and wasn't going to waste money calling them again to tell them what I'd already told them. Then I got a card in the post reminding me about my appointment. Then I got three phone calls on my mobile from an 0800 number, which I never answer if I don't recognise the number. One went through to voicemail, it was Hidden Hearing.

At this point their chasing became really annoying. I blocked the number, then got a call from another number, which on searching online turned out to be Hidden Hearing again. I blocked that number too.

That was about a week ago, and I was hoping that when we went past the original appointment date, their harassing calls would fizzle out. If that had been the case, I had no plans to come on here and leave a review, good or bad. However, today I got two more random calls from numbers I didn't recognise, one an 0800 number, and a local Norwich 01603 number. Turned out to be Hidden Hearing again.

In all I must have now received about seven or eight calls and/or texts from Hidden Hearing, from different phone numbers, over the last two weeks. Each time I block one, the company uses another one. Hidden Hearing are beginning to feel like sharks.

If I were charitable I'd say the person who should have cancelled the appointment when I phoned, simply forgot to log it. But the way they have been pestering me since, leads me to feel they will stop at nothing to get me back into their office for a hearing test. Hearing aids are apparently very lucrative business, at up to £6k a pair.

In my opinion this company have no respect for customer privacy and it seems to me that once they have your details they will stop at nothing to get their claws into you.

Oh, in the end I walked up the road and booked an appointment with another company, who were the epitome of politeness, efficiency and customer focus.

Others may have a different experience with Hidden Hearing, but based on my experience I'd avoid them like the plague.

I have just been back for my second waxing removal at hidden hearing in Norwich and saw Diane again I definitely recommend and I wouldn’t go anywhere else. She’s friendly, makes you feel so at ease

Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a camera is used in your ears so Diane could see deep into my ears including my ear drums enabling her to clean them thoroughly unlike some other ear care centres who do not have this equipment. I highly recommend them. Robert

Gerry very nice and friendly, good explanation too.

I am writing this review about my Mums experience with Hidden Hearing, Norwich. A lovely man, Jeremy, came to her home as she has great difficulty leaving the house. He confirmed that she had a large build up of wax, he arranged with the most helpful and caring Faye for this to be dealt with. A couple of weeks later Faye returned with Diane who removed the wax, such a kind lady. An appointment was arranged for Jeremy and Faye for 31st October for a hearing test and to fit new hearing aids if possible.
This was possible and Mum has now asked me to do this review for her. She is so happy that her hearing is so much better and cannot praise all the staff enough.
On a personal note I would like to thank Jeremy, Diane and Faye for their help. Mum was treated with the utmost respect, kindness and care and for me it is unbelievable and wonderful that my Mum can hear my voice properly again. We are all looking forward to fantastic family Christmas.
Thank you all 😍