Audika - Plymouth Reviews 

124
TrustScore 5 out of 5

4.9

153-155 Armada Way, PL1 1HY PLYMOUTH, Devon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had my annual yearly checkup with Ben at Audika Plymouth. Ben put me at my ease straightaway. Tested my ears with audiology test. Gentle and thorough. Ben is a true professional. Showed me th... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Great professional service from Ben, couldn’t have done better in any way. And the aids do seem to be excellent too!

Rated 4 out of 5 stars

Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative. However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up serv... See more



Contact info

  • 153-155 Armada Way, PL1 1HY, PLYMOUTH, Devon, United Kingdom

  • 01752 230020

4.9

Excellent

TrustScore 5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(124)

5,332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Proper Service

As always Heather is always professional and explains everything.
Jane handles all the appointments and again nothing is ever any trouble.
This duo really do work well together and create a very good experience.
Keep up the good work Ladies!!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The whole experience was first class. From the moment you make the initial phone call to the hearing test etc it is a thoroughly pleasant experience. Compliments to the whole team.

October 11, 2024
Rated 5 out of 5 stars

Great, knowledgeable and friendly service

Great service from Jane, the receptionist to Heather, the audiologist. Heather is very knowledgeable and has a lovely personality. Cannot say enough good things about the experience, oh and the hearing aids are great as well
- thank you.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

I have been with Hidden Hearing for…

I have been with Hidden Hearing for over four years and they continue to give the most excellent service. The annual personal visits to my home have been most pleasant, with a very thorough testing process. The visits have been on time, very friendly and understanding. The Hearing Aid Dispenser was a very knowledgeable and understanding professional.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

A happy hearing customer

I am a customer of many years and have always been provided with excellent service and back up. Jane at head office in Plymouth is such a great communicator and very efficient with posting out any of my requirements regarding batteries. domes etc. I have upgraded to a more sophisticated pair of hearing aids and suffice it to say Emma Rooms has been the best and most efficient at her job. Caring and ever ready to make sure that I am happy and that my new hearing aids are working well. Hidden Hearing are a very reliable and quality company to deal with I highly recommend them

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

On the road to better hearing!

Very professional examination of my hearing. Emma guided me through the testing and explained the results. Trying some hearing aids and adjusting them swiftly based on my comments meant I could really get a feel for what could be done.Having experienced the change and bought the hearing aids, Emma explained in detail maintenance and care. A followup meeting booked for 2 weeks later. All in all a very professional, thorough and courteous experience.

August 15, 2024
Rated 5 out of 5 stars

They were very profesional and friendly

They were very profesional and welcoming ,very thorough hearing test, explained everything first class service,excellent product,Emma Rooms was confident and extremley helpful, and the follow up appointment to check everything was okay and

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and staff

Received ear wax removal service in the Plymouth store by Suzanne who was extremely friendly and lovely and explained everything clearly. Would highly recommend for any hearing issues!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service and support

The experience began in reception where I was asked if I wanted a coffee or tea by Kate the receptionist.The facilities were comfortable and very clean and fit for purpose. My appointment started on time with Heather and was a follow up meeting to check how I was doing with the aids.
Heather is very knowledgeable and professional in both the dispensary and the after sales service. I find her to be very patient, helpful and totally committed to helping the client to get the best performance and fit from their hearing aids. I was very happy with the outcome. My aids were serviced and adjusted in accordance with tests done.
I would highly recommend Hidden Hearing from sales to post sales support they have been exceptional.

July 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look