Had my annual yearly checkup with Ben at Audika Plymouth. Ben put me at my ease straightaway. Tested my ears with audiology test. Gentle and thorough. Ben is a true professional. Showed me th... See more
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From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more
Great professional service from Ben, couldn’t have done better in any way. And the aids do seem to be excellent too!
Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative. However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up serv... See more
4.9
Excellent
124 reviews
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Jane and Heather were very helpful and…
Jane and Heather were very helpful and friendly
July 11, 2025
Friendly service and understanding my…
Friendly service and understanding my needs.
July 10, 2025
Unprompted review
Very friendly and professional…
A very friendly and professional experience. Good guidance and no pressure.
July 2, 2025
The lady cleaned my ears out very well…
The lady cleaned my ears out very well thank you.
July 1, 2025
A possible solution
I think it started to possibly resolve a problem, as regards short term memory loss.
Created another due to product cost.
June 19, 2025
Friendly and speedy service
June 5, 2025
Informative
Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative.
However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up service.
May 29, 2025
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Amazing and life changing
Just had an amazing experience with Suzanne in the Plymouth, Devon branch.
Had a blocked right ear and was distressed from losing the hearing.
Was seen to instantly and had both ears taken care of.
Didn’t just change my day; felt like it changed my life.
Suzanne couldn’t have been more helpful and understanding.
April 15, 2025
Unprompted review
Reply from Audika - Plymouth
Wow! What a review! Life changers. Thank you!
We are pleased the Plymouth clinic got you back on track and of course, if you need us in the future, just reach out; we are happy to help.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Heather
Heather the lady that did my test was very helpful explaining everything in depth not rushing very enjoyable experience.
March 28, 2025
Excellent communications
Excellent communications and personal service. Many thanks to Heather and team.
February 28, 2025
Unprompted review
Reply from Audika - Plymouth
Thank you so much for taking the time to share your experience of our team in the Plymouth clinic. It's lovely to read you are receiving the personalised service they work tirelessly to deliver.
Naturally, if we can do anything further to support you then please do not hesitate to reach out.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
First class hearing test
I booked a hearing appointment with my local Hidden Hearing centre in Plymouth. I attended today and was seen by the shop Manager. She was very well presented, took time to tell me she had worked for the company for 15 years, the last 10 as shop manager. She put me at ease with her composure and experience as well as cleanliness of both the premises and herself. She explained how she would conduct the examination and went into more detail at each part.
This was very reassuring for me.
She even showed me the inside of each ear - one was partially blocked with wax and the other, slightly red as I had been suffeting with slight earache prior to my visit.
I was able to purchsed a small phial of olive oil with a mist pump at right angles, which was easy to use and assist with loosening the wax. It was £6 and I used it straight after leaving.
I was also given a printout of my results and my GP notified re the earache. I have had NHS hearing tests in the past but this one had more aspects of information for me and also to takeaway, as well as seeing inside my own ears - amazing!
100% service,
cleanliness,
explanations and
very professional.
I was even given a fresh cup of tea on arrival by the equally well-presented Receptionist - nice touch on a cold day.
No hard selling which I had at another major High Street chemist where I had a hearing test some 4-5 years ago and I was assured then that I needed hearing aids!?.
I highly recommend Hidden Hearing.
March 13, 2025
Unprompted review
Reply from Audika - Plymouth
What a First Class review too! Thank you so much!
We are so pleased that our Plymouth clinic were able to put you at ease and in clean, comfortable, clinical surroundings.
Our consultations are there to help each patient with their specific hearing care needs and concerns. We do this by offering personalised care, and sharing our expertise and knowledge, so we are very happy that this was your experience.
It is lovely to read how the consultation developed and that you didn't need to consider hearing aids at this time. It is our privilege to support you with your hearing in the way you need us to.
Naturally, if you need any assistance from us in the future, please do not hesitate to reach out to us.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Very welcoming and friendly
Very welcoming and friendly!
Was offered a lovely cup of coffee on arrival :)
Everything was explained carefully and attentively.
Would 100% recommend. Excellent service!
March 1, 2025
Excellent service
I was able to get an appointment at short notice and the service was thorough, efficient and well explained
March 1, 2025
Great reception from all staff
Great reception from all staff. Friendly advice on all aspects of the work carried out.
January 29, 2025
Excellence
Hidden hearing is a new experience for me, they have recently taken over my previous provider hearbase, I had my first consultation today with Emma Rooms and it was a breath of fresh air. I have suffered from hearing loss all my adult life as a consequence of an infection in my left ear. Nothing was too much trouble for her to explain adjustments needed on my hearing aids. The hearing test was the most comprehensive one I have ever had. Her explanation on new technology was first class.
January 16, 2025
Unprompted review
Friendly and helpful
Lost an earring aid dome in my ear - Quickly seen and dealt with by Heather at the Plymouth branch - Thank you
January 7, 2025
Been before and overtime they are…
Been before and overtime they are professional and extremely friendly and helpful
Very much recommend them
December 18, 2024
Procedure for tests fully explained.
Procedure for tests fully explained.
Results of test fully explained and what action was needed to be taken
Asked if I needed to question as to where my hearing level was and as to what action and adjustment needed to be taken to bring my hearing to an acceptable level
Examination took place in a manner which made it easy for me to understand,
Follow up procedure explained
December 5, 2024
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