One hearing aid crackled and stopped working Sunday evening. I phoned HiddenHearing Monday morning and they booked a home appointment for the next day. Later the same day the gentleman from Hidden Hea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a client of Hidden Hearing for 5 years, and have had some issues over the years with what my hearing aids were capable of. Grichma Trambaclal is new to the Rugby store, and explained ho... See more
My wife and I were made to feel very welcome and this put us at ease immediately. Everything was carried out very professionally with every aspect of our hearing tests and subsequent purchases of hear... See more
I have used hearing aids for over 10 years. My visit to Hidden Hearing was the first time I have felt able to ask questions and get proper answers about my hearing. Grichma, the audiologist was brilli... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quick and courteous service
Professional but welcoming!
Prav was, as usual, friendly, efficient and very professional. The welcome was good, everything happened on time and as expected.
Excellent service from Hidden Hearing
Friendly and very supportive staff; Kerry and Morgana, during setting up an appointment, the process was nicely explained
My appointment was with Hassan Jamil, he was friendly, polite and engaging, he explained what was going to happen step by step, showing pictures and data on his computer. The test was so comprehensive, it's the most thorough hearing test I've had to date. I so value Hassan's advice and recommendations after the test, Hassan is an honest man, so nice to have in this day and age
Very professional consultation & very…
Very professional consultation & very polite throughout.
Very clear explanation
Very efficient and experienced person…
Very efficient and experienced person and explains everything very clearly
Rugby branch fantastic service
Absolutely fabulous service, Emma has 20 years experience and is such a knowledgeable caring person, she listens and gives such great advice.
Went to Hidden Hearing in Rugby…
Went to Hidden Hearing in Rugby recently for ear wax removal, very pleased with treatment, Emma even rearranged an appointment to fit me in the following week as I need a second appointment. Very professional and clean, calm environment. Would definitely recommend and recommend visit when needed.
A great day at Hidden Hearing in Rugby.
I visited Hidden Hearing in Rugby to have my ears de-waxed. The staff there are very welcoming, very cheerful and very professional which creates a very comforting environment. My de-waxing was carried out by Emma who explained every stage of the process and successfully removed all the wax from my ears. It usually costs £70 to de-wax both ears but it had been reduced to £50 on the day I was there so that was a bonus.
I highly recommend Hidden Hearing in Rugby.
No problems
Great friendly service
Great friendly service, everything was clearly explained, very nice clean and modern premises. Would definitely recommend!
Mr Hassan Jamil just been to sort out…
Mr Hassan Jamil just been to sort out my wife’s hearing aids.A real gent very professional.Would recommend him
Extremely impressed with Hidden Hearing.
My experience with Hidden Hearing could not have been better. The receptionist was extremely friendly and helpful both on the phone and in person.. The Audiologist made me feel at ease and was very knowledgeable and professional. Would definitely use them again and recommend.
Great experience
Pram is Very professional, very knowledgeable. given advice given for the way forward. Very friendly staff.
5 Star ⭐️
I called the Derby branch at very short notice on the off chance they had a free appointment, after being let down at the very last minute by SpecSavers.
Unfortunately, they didn’t but Theresa was great and within 10 mins called me back and found me an appointment at Rugby. I know that sounds mad, but was perfect as I was that way with work.
I had my appointment with Erma. She was brilliant! Very professional, very thorough and moved her lunch break to see me. Such a great service… above and beyond. Thank you.
Expert, excellent service
Very friendly and helpful staff …..
It was my first wax removal, so unsure what to expect. Emma in the Rugby branch was amazing. She made me feel very relaxed and explained everything in detail. I would definitely recommend Emma 😄
Home visit experience
Home visit experience is always great,Hassan always sorts out the problems . Is polite and understanding.
The professionalism .
The professionalism , the pleasant attitude of the staff and the relaxing way they made me feel about my big decision to have the hearing test. Would not hesitate to recommend them . I was so impressed that my father in law actually, after years of us nagging, went and got his hearing aids after
hearing about my experience .
I think Rugby Hidden Hearing are absolutely the best. I give them 5☆
Pram and Kerry are amazing
The service I receive is amazing. Pram and Kerry are always there to help, nothing is too much for them. Kerry has excellent customer service on the phone, so helpful and considerate, and I have a great chat when I visit the branch. Pram is very knowledgeable, very thorough with his work and explains things in a simple manner. Very friendly ad helpful. Best investment I have made! Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





